Churchill Education is a nationally accredited training organisation specialising in Recognition of Prior Learning. Building flexible training courses that recognise work and life experience is the foundation of this family run business, which requires an IT system that can keep up with the diversity and continuing growth of the business. Churchill Education had outgrown the very IT systems that were designed to support and serve them.
Churchill Education began experiencing far too much downtime caused by unnecessary IT problems. The organisation was receiving poor IT advice and their IT systems simply could not keep up with the business. This meant Churchill Education’s owner spent an exorbitant amount of time trying to solve IT problems, and therefore was unable to focus on the growth of the business.
After consulting with and engaging Grassroots IT, our team of experts assessed Churchill Education using The Modern Office framework and identified various functional areas that needed improvement.
Firstly, their Business Systems were assessed and the following changes were implemented:
- Introduced tier one products from HP and Microsoft for greater IT performance and increased uptime across the board.
- Our engineers re-architectured their network and implemented systems designed to support rapid business growth including Voice over IP (VoIP), Microsoft Remote Desktop Services and cloud-based team collaboration services.
The next functional area that required improvement was connectivity. With so much of the world moving online, high speed, reliable internet connection is critical.
We installed a new high-speed fibre optic internet connection to support Churchill Education staff and clients now and into the future.
Finally, for Churchill Education the most relevant functional areas of The Modern Office were the need for a quality Helpdesk and Network Management. Churchill Education engaged Grassroots IT for ongoing Managed IT Services which included:
- pro-active network management
- full helpdesk support for all staff members
- high level strategic consulting.
This meant the team at Churchill Education could leave the IT to the experts and get on with doing what they do best – educating.
Grassroots IT has exceeded our expectations with their prompt professional service, and their proactive approach to identifying our future needs. Grassroots IT is much more than an external service provider: they have quietly become a vital part of the Churchill team. No mystical lingo, no unexpected fees.
Tricia and Randall Smith
The implementation of these scalable solutions provided Churchill Education with everything they needed to stop worrying about technology. A faster, more reliable network, faster computers, faster internet connection dependable IT helpdesk support going forward, transformed Churchill Education’s IT landscape into an asset that is improving efficiency, productivity and happiness across the board.
With proactive Managed IT Services from our team of experts, the owners of Churchill Education are now able to focus on growing their business instead of constantly putting out fires caused by mismanaged IT. Consequently, the organisation’s productivity and staff satisfaction were profoundly improved by more efficient and effective systems – and staff numbers more than tripled to keep up with ballistic business growth.