The Small Business Download: an event roundup

Guest post by Aimee Engelmann from Beepo.


 

On Thursday afternoon, 7 September, we gathered for the inaugural Small Business Download event for small business leaders.

First up, Loft Bar in West End, Brisbane, was an awesome venue and it was great to witness a connected bunch of business leaders ready to learn and network.

Here’s a roundup of the main points from the afternoon of learning:

Virtual teams are becoming super popular and Mia covered off the basics in cloud based tools as well as the factors that are essentials to get right when it comes to running a successful virtual office. Training is one aspect perceived to be hard, so Mia shared tools like Jing that make it easy to record your training as you do it and make video clips for up to five minutes for free.

Adam from Reload Media helped remind us that, when it comes to marketing, it’s all about the customer (just quietly, my fave topic). We picked up some tips on checking out Google trends, which helps you see the search history for your product and service keywords, and how search demand falls and rises. Adam introduced Frame, a newish tool that helps build an audience profile based on their purchases and media consumption.

Site search in Google Analytics came up in Adam’s session – also loved this tip. Site search in your analytics account help you understand what customers are searching for on your site. Great way to help build FAQs and new content that you need to add to your website. I see this as one of the best tools to help you re-form your web site content to keep the customers point of view at the heart of everything you do (back to my fave topic).

Adam ran through the digital marketing tactics for each stage of the buyer journey, and weaved in case studies. He called out the truth that customers generally don’t care about blog content that is about your business (he gave the example of sharing a post about you moving offices) – instead we need to be creating content for the customer.

Katie from WattsNext spoke about HR in our modern world of enormous change, and how to focus on the one ‘constant’, which is the human element. She discussed creating a great organisational culture (which is not just about pool tables and bean bags), and making sure our business has a ‘heartbeat’ by setting vision, mission and values (and the true meaning of these concepts). She had valuable advice on how to put people at the centre of our businesses. Katie gave everyone a great worksheet to take back to our businesses to help us facilitate better conversations and action points about our team and culture.

Peter from Datto then opened very transparently by telling us he was about to scare the c&%p out of us! He shared various case studies and scary statistics about data security, and I learnt that Malware has some serious implications. I got a little lost in the part about mechanics of Crypto but the essence is that there are real risks, and it can be undetected even by modern malware virus protection. I definitely don’t want to be “Crypto’ed”. What scared me the most is that Crypto even has a affiliate program – what the!?! Great presentation and a hard act to follow.

As the final speaker for the afternoon, I closed out by sharing the four secrets of high growth businesses. I’d love to share the secrets with you but it was attendee-only premium content! But if you’d like access to 107 ideas for outsourcing your sales and marketing, you can use this link to download my free handbook.

After the official part of the afternoon, we moved into the lounge bar to continue conversations over a wine and canapés. We heard some great feedback about the event and I loved knowing that the business leaders who attended came away with actionable ideas to make a real difference in their businesses.


Aimee Engelmann is a Speaker, the current CEO of Beepo and recipient of the 2015 Young Entrepreneur of the Year Trailblazer award. Aimee has a passion for helping Australian businesses build more profitable and sustainable operations. She is a frequently requested speaker as an expert in the offshoring and outsourcing industry and business growth.  

The Complete Guide to Setting Up a Webinar

You may have noticed that we love producing educational (and fun!) content for our community, including webinars. A webinar is a live seminar or workshop delivered over the internet, and can be a great way to inform and educate people (who may be located all around the globe!) on a topic of your choice. Attendees don’t even need to leave their desks to receive all your valuable information!

There are three main tools that we use to bring our webinars to life:

Eventbrite is a self-service ticketing platform that lets anyone create, share, find and attend events (anywhere in the world!).

Zoom unifies cloud video conferencing, simple online meetings, and cross platform group chat into one easy-to-use platform.

Zapier is a tool that allows you to connect apps you use every day to automate tasks and save time.

[space]

[/space]

1. Setting up the registration page

The first thing we need to do is create an event registration page. You will need to decide the time, date and topic for your webinar. Consider having guest presenters who are knowledgeable about your topic of choice, they will bring value to your webinar. For a step-by-step guide to Eventbrite click here.

Once it’s complete it will look something like this. You can go back and edit/manage at any time.

[space]

[/space]

webinar-capture

[space]

[/space]

2. Setting up the webinar page

The webinar page is the simplest but most important part of the set up. This is the virtual “room” where you and your attendees will meet on the day. You can set it up in a way that allows specific people to “host” along with you. Make sure the time and date matches the one you’ve put on your registration page.

You can also record the webinars and make it available on your website or YouTube later on. See an example here.

Zoom sends a unique link to each person who registers for the webinar. Without this link, they will not be able to attend and participate in the webinar. So how do we get a unique link from Zoom to send to a new registration from Eventbrite?

Enter Zapier.

[space]

[/space]

3. Create the Zap!

Zapier is so simple once you get your head around it. Basically you tell Zapier what Trigger will inform the Action. In this case when someone registers for the webinar via Eventbrite, they will get an email with their own unique link from Zoom. Here’s what it will look like in Zapier:

[space]

[/space]

zpier

[space]

[/space]

Now that you’ve created the registration page, webinar page and zapped them together, you can now start to market your webinar. We usually send an initial email to our contact list advertising the webinar and then add it into our fortnightly newsletters. We create a promotional image for social media and share it using Facebook, Twitter, LinkedIn and Google+. Sponsored Ads also work well to keep your message top of mind and reaching a wider audience. Here’s a great article by HubSpot which gives you a rundown on 17 ways to guarantee nobody misses your next webinar.

If you’d like to know more about creating promotional images and the tools we use to send promotional emails you can read our blog here. Make sure you sign up for our next webinar, and be sure to let us know if you’re having one too!

 

[space]

[/space]

Office 365 and SharePoint Information Session

Coffee, croissants and Office 365. What more could you want?

[space]

[/space]

A few months ago, our good friends over at Sharing Minds approached us about holding an information session about Office 365 and SharePoint to educate our clients about the benefits of using software that can make day-to-day business life easier for them and their employees.

So last week at Microsoft HQ in Brisbane, attendees settled into their seats with a coffee in one hand and a croissant in the other to listen to Ben and Adam share their experiences and recommendations about working with Office 365 and SharePoint.

The focus of this session was to help people who are using Office 365 and SharePoint use the features that they may not have yet discovered and to encourage non-users to join the bandwagon to better develop their business.

Adam Clark (founder of Sharing Minds) shared his wealth of knowledge and insight into really high-level features that SharePoint has to offer.

Ben shared some great user case studies from a couple of our clients who are using this software and how easy it is to implement into any business. We’ve got Ben’s notes below for your reading pleasure!

[divider style=”none”]

[/divider]

Microsoft Office 365 is a high level brand that covers an ever-expanding range of Software Products and Cloud Services.

untitled-design-8

[space]

[/space]

[space]

[/space]

Expected active Office 365 users will exceed the 100 million mark in early 2017.

 

[space]

[/space]

[space]

[/space]

The top two features driving Office 365 adoption are Exchange Online and Desktop Licensing. But if that’s as far as you go, you’re missing out on a lot of cool stuff that’s already in the box. Here are some of the newer features of Office 365 that you may not know about.

untitled-design-9

[space]

[/space]

[space]

[/space]

Archiving, Legal Hold & eDiscovery

[list type=”icon” style=”none” icon=”double-angle-right” icon_color=”#90a105″]

  • Office 365 mailbox size limits are BIG at 50gb
  • Previously had to use 3rd party products
  • Policies can be entire mailbox or query-based
  • eDiscovery and Advanced eDiscovery features

[/list]

[space]

[/space]

[space]

[/space]

[one_third valign=”top” animation=”none”]

untitled-design

[/one_third]

[two_third_last valign=”top” animation=”none”]

[/two_third_last]

Case Study

[list type=”icon” style=”none” icon=”double-angle-right” icon_color=”#90a105″]

  • Registered Training Organisation (RTO) specialising in building leadership and communication in business
  • Previously had Exchange in-house with a separate dedicated email archival system
  • Migrated Exchange to Office 365 and enabled Legal Hold

[/list]

[space]

[/space]

[space]

[/space]

Video Conferencing & Cloud PBX

[list type=”icon” style=”none” icon=”double-angle-right” icon_color=”#90a105″]

  • Skype for Business
  • Instant messaging
  • Video calling – 1:1 and conference calling
  • Webinars & Screen-sharing
  • Cloud PBX

[/list]

untitled-design-2

[space]

[/space]

[space]

[/space]

[space]

[/space]

[one_third valign=”top” animation=”none”]

untitled-design-1

[/one_third]

[two_third_last valign=”top” animation=”none”]

[/two_third_last]

Case Study

 

[list type=”icon” style=”none” icon=”double-angle-right” icon_color=”#90a105″]

  • People in Brisbane, Moura, Darwin and New Zealand
  • Moved email to Exchange Online
  • Adopted Skype for Business to enable easier more effective communication
  • Aiming to replace legacy phone systems

[/list]

[space]

[/space]

[space]

[/space]

[space]

[/space]

Cloud Sharing & Real-time Co-Authoring

[list type=”icon” style=”none” icon=”double-angle-right” icon_color=”#90a105″]

  • Desktop Licenses to install Word, Excel and so on
  • Cloud Sharing
  • Co-authoring, which can actually be done simultaneously on the same document!

[/list]

ukicjdcvhq7f_5

[space]

[/space]

[space]

[/space]

[space]

[/space]

Secure & Private Video Library

[list type=”icon” style=”none” icon=”double-angle-right” icon_color=”#90a105″]

  • Secure video storage & management
  • Magic stuff to stream video to different
    devices in the optimum format
  • Ideal for an internal training library

[/list]

video

[space]

[/space]

If you’d like to know more about Office 365, don’t hesitate to get in contact with us at Grassroots IT to find out more. Sharing Minds are experts on Sharepoint (as well as other products, such as Power BI) and would love to assist your business in making the most of it. You can contact them here.

[space]

[/space]

[space]

[/space]

The Big Ride {we need your help}

IMG_2433

Ben and I have committed to riding bicycles 800 kilometres through Thailand from 4-12 January 2017. Yep, we know that sounds a bit crazy.

The ride is a planned event with a group of about 25 cyclists to raise money for Hands Across the Water. The Hands’ Northern ride (which is the one we’ll be on) starts in the city of Nong Kai in Thailand’s north-east, and follows the Mekong River for seven days before heading west to Yasothon. The ride travels through villages and rural communities not often visited by foreigners. The eight-day journey ends at the Home Hug orphanage in Yasothon, outside the main centre of Ubon Ratchatani. 800 kilometres in eight days!

Ben and I are not cyclists. We don’t especially like exercising in hot weather.

But we do believe in the work that Peter Baines has started through Hands Across the Water, the organisation he founded in 2005. We love his unique approach to corporate social responsibility. He’s not just raising money and helping children in orphanages, he is building a sustainable future for the people in Thailand, helping businesses be profitable through their philanthropical endeavours, and designing life-affirming experiences for those who get involved. You can learn more about him by watching this video. I’m sure you’ll agree, Peter is a pretty inspiring individual.

We want to take on the challenge of this big ride and lead by example for Sam and Charlie so they grow up wanting to do good in the world. We want them to see us getting out and being active too. We want to ride for our gorgeous Nicholas, who we miss desperately after losing him on 2nd May this year, but who continues to inspire us each day to ‘wake up and be awesome’. He has already left a wonderful legacy in four short years, but we want to ride in his honour and continue sharing his light with the world. We also want to use this experience to focus on something positive in the wake of our incredible loss.

As well as getting our lycra on and training for the big ride, Ben and I need to raise $20,000 for Hands Across the Water by the end of December before we embark.

So we are asking for your help. 

Please make a donation by clicking on this link: grassrootsit.com.au/bigride

The funds we raise contribute to food, education and a home for at-risk children of Thailand, including the original tsunami-affected children in Khao Lak, HIV-affected children in Home Hug and children at high risk of abuse. Every dollar counts and Hands has deductible gift recipient (DGR) status with the Australian Tax Office. Importantly, 100% of the sponsorship dollars you contribute goes directly to the Thai children and their community – the Hands charity does not spend any donors’ money on administration.

If you make a donation over $10 before 30 September, we can post you out a little ‘Wake Up and Be Awesome’ magnet as a thankyou. If you would like one, just forward your donation receipt to beawesome@grassrootsit.com.au and include your full name and address (including country) and we’ll pop one in the post for you.

Thank you SO much for your support as we work towards this crazy adventure in January 2017. As we have heard Peter say in one of his public speaking events, “If not you, then who? If not now, then when?” It is our time to make positive changes in the world.

We’ll keep you posted on our training progress, but promise not to share too many photos of us in lycra 😉

www.grassrootsit.com.au_bigride

DattoCon 2016 Round Up

What do you get when you drop 1,000 technology geeks and entrepreneurs into the centre of Nashville for a week? One of the year’s best tech conferences, DattoCon, that’s what! As it turns out you also get a lot of jet lag, country music, late nights and cowboy hats. Who could ask for more?

DattoCon is the annual conference hosted by Datto, the company behind the awesome business continuity solutions that I’m sure you’ve heard us talk about before. (What’s that? You haven’t? Madness. Email me now, you need to know about this stuff.) As with most conferences the most valuable bits happen in the hallway conversations, discussions over dinner, and the people you meet at the bar. Here’s my roundup of the top 5 things I took away from DattoCon 2016.

[section background_repeat=”repeat” background_position=”center top” background_attachment=”static” background_scroll=”none”]

Backup and Disaster Recovery is no longer enough

[space]

[/space]

We all know that having a proper Backup and Disaster Recovery solution in place is absolutely critical, right? It may be something simple like an accidentally deleted file, or something far bigger such as a server failure, but having proper working, tested backups in place is pretty much “IT 101”, and should be considered a ‘non-negotiable’ in your business.

The thing is, in 2016 that’s no longer enough. Now you need to be extending your thinking through BUDR to Business Continuity – IE: How do you keep your business running during and immediately following the incident. You see, with traditional BUDR thinking, the actual recovery process can take hours or even days, and that’s assuming you have suitable hardware on hand to restore the backups to (this is called the Recovery Time Objective or RTO). While systems are being restored from backup your business may not be able to operate.

By adding Business Continuity to your thinking, you can start to consider ways to keep your business operational while the full restoration and recovery process takes place.

[space]

[/space]

Ransomware is now the key reason that a Business Continuity solution is critical

[space]

[/space]

Ransomware infections including ones like the CryptoLocker virus that got a lot of mainstream media attention not that long ago are still running rampant. Interestingly one of the key themes coming through at DattoCon was that ransomware is now one of, if not the most important reason for businesses to think carefully about their Business Continuity plans.

Recovering from a ransomware infection isn’t always a quick and easy process, so giving the matter some consideration in advance as to how your business can continue to function while that process takes place is important.

I can cite specific examples where we have been able to activate a client’s Business Continuity plan immediately following a ransomware infection, and keep their business operations flowing while the full recovery continued behind the scenes. Unfortunately, I can also cite examples where client’s operations have been seriously disrupted for days because they did not have an effective business continuity plan in place.

[space]

[/space]

Network Security is a multi-layered thing

[space]

[/space]

Back in the good old days, having antivirus software installed on your network was generally about as far as most people went when it came to network security. Surprise, surprise, those days are gone. Solid business grade antivirus software is still critical, but no longer enough.

Here’s a basic checklist of everything you need to be thinking about when it comes to your network security:

[list type=”icon” style=”none” icon=”double-angle-right” icon_color=”#90a105″]

    • Business grade antivirus software
    • Intelligent internet UTM/Firewall device
    • Monitored backup solution including offsite replication
    • Staff education around staying safe
    • Business continuity plan for when things still manage to slip through

[/list]

The good news is that these days you can address each of these points far cheaper and easier than ever before. Remember too that this list is just a starting point.

[space]

[/space]

The Cloud is not rendering IT Support unnecessary

There’s been a lot of chatter in certain parts of the IT industry over the last few years, with some providers worried that the rapid uptake of cloud services could mean the end for their business. After all, according to the cloud providers marketing, moving to the cloud will solve all of your problems for a fraction of the price, right? Catching up with so many colleagues at DattoCon was a great opportunity to see if there was anything to this.

In actual fact, what we’re starting to see emerge is a very clear “Yes and No” to this concern. Those IT providers whose business has traditionally been based on the sale and installation of servers and the like are having to adapt or suffer. A lot are adapting quite effectively, however others are not.

For those providers with a strong focus on customer service and IT support, it seems that business is busier than ever. Most seem to be successfully integrating cloud services into their offerings, and the load on their support teams are no less with cloud based services than they were with on premise services.

[space]

[/space]

Nashville is Awesome!

[space]

[/space]

OK, so this one doesn’t really have anything to do with DattoCon, technology or entrepreneurship, but I had to throw it in anyway. Nashville is an absolute hoot! The live music scene is just out of control, the bars and venues are a heap of fun, and the people super nice. If you ever have the chance to drop in on Nashville, I definitely encourage you to do so. Just remember the Panadol.

[/section]

WOZ-250-CM2D3482
Ben with Steve Wozniak (aka The Woz), co-founder of Apple, at #DattoCon16.

[space]

[/space]

5 Steps to an Awesome Workplace Culture

Organisational culture is just like everything else. It will constantly change over time.

So what does this mean for your business? How we can preserve things that are great about our business?

Grassroots IT has recently recruited the help of wattsnext HR to help make the our team great and we want to share these secrets with you!

[space]

[/space]

5 Steps to an Awesome Workplace Culture from Grassroots IT on Vimeo.

[space]

[/space]

[section background_repeat=”repeat” background_position=”center top” background_attachment=”static” background_scroll=”none”]

Step 1: Get your story straight

 

[one_sixth valign=”top” animation=”none”]

[/one_sixth]

[two_third valign=”top” animation=”none”]

vision (1)

[/two_third]

[one_sixth_last valign=”top” animation=”none”]

[/one_sixth_last]

[space]

[/space]

Vision

[one_half valign=”top” animation=”none”]

Where do you want to go? What do you want to be?

 

 

[/one_half]

[one_half_last valign=”top” animation=”none”]

Autumn (1)

[/one_half_last]

Mission

[one_half valign=”top” animation=”none”]

Why does this business exist?

[/one_half]

[one_half_last valign=”top” animation=”none”]

Autumn (2)

[/one_half_last]

Values

[one_half valign=”top” animation=”none”]

What are the guiding behaviours that will make it happen?

[/one_half]

[one_half_last valign=”top” animation=”none”]

Integrity: We get it done with no ego and no excuses

Courage: We work on the skinny branches

Honesty: We have confidence to tell it as it is

Innovation: We let our creative juices flow

Passion: We are always passionate and in tough times we fight

[/one_half_last]

[space]

[/space]

[space]

[/space]

Step 2: Connect the dots

[space]

[/space]

How can we make sure that the story of your business becomes a day-to-day reality?

[space]

[/space]

[one_half valign=”top” animation=”none”]

Role Clarity

[/one_half]

[one_half_last valign=”top” animation=”none”]

[list type=”icon” style=”none” icon=”double-angle-right” icon_color=”#90a105″]

  • What are the three big rocls of each role?
  • What outcomes do we require?
  • What does this role look like when it is being done exceptionally?

[/list]

[/one_half_last]

[space]

[/space]

[one_half valign=”top” animation=”none”]

Structural Clarity

[/one_half]

[one_half_last valign=”top” animation=”none”]

[list type=”icon” style=”none” icon=”double-angle-right” icon_color=”#90a105″]

  • Is the structure funcational?
  • Has it been built in response to functions or people?

[/list]

[/one_half_last]

[space]

[/space]

[one_half valign=”top” animation=”none”]

Communication Lines

[/one_half]

[one_half_last valign=”top” animation=”none”]

[list type=”icon” style=”none” icon=”double-angle-right” icon_color=”#90a105″]

  • Are the same questions going to different people?

[/list]

[/one_half_last]

[space]

[/space]

[one_half valign=”top” animation=”none”]

Decision Making Parameters

[/one_half]

[one_half_last valign=”top” animation=”none”]

[list type=”icon” style=”none” icon=”double-angle-right” icon_color=”#90a105″]

  • Can we remove all the grey areas?
  • How can we empower people?

[/list]

[/one_half_last]

[space]

[/space]

[space]

[/space]

Step 3: Alignment with your “humans”

[space]

[/space]

[one_half valign=”top” animation=”none”]

We’re dealing with actual, real-life people here!

Find the right humans – how are you going to source them?

[list type=”icon” style=”none” icon=”double-angle-right” icon_color=”#90a105″]

  • Proper onboarding and reboarding.
  • Keep them informed and accountable.
  • Help them work together and make it enjoyable.
  • Development. Development. Development.

[/list]

[/one_half]

[one_half_last valign=”top” animation=”none”]

sir richard branson

[/one_half_last]

[space]

[/space]

[space]

[/space]

Step 4: Sell the benefits of leadership

[space]

[/space]

[one_half valign=”top” animation=”none”]

tom peters

[/one_half]

[one_half_last valign=”top” animation=”none”]

Leadership is a mindset and a skill set.

It is not a title on a business card.

People don’t want managers, they want leaders.

[/one_half_last]

[space]

[/space]

[space]

[/space]

Step 5: Grab your crystal ball

[space]

[/space]

[one_half valign=”top” animation=”none”]

The future of work is here – embrace it!

Seriously, things are about to get really different.

There’s a healthy competitive advantage waiting for anyone who wants to move now.

Google “millennials”  don’t end up as someone who doesn’t get it.

[/one_half]

[one_half_last valign=”top” animation=”none”]

future

[/one_half_last]

[space]

[/space]

About wattsnext

 

[list type=”icon” style=”none” icon=”double-angle-right” icon_color=”#90a105″]

  • A provider on insourced HR
  • Operating nationwide and abroad working with SMEs
  • Performance/HR Management/Compliance/Recruitment Strategy
  • Don’t like “HR” very much!

[/list]

 

To learn more about workplace culture and the future of work, connect with wattsnext online:

Twitter

Facebook

Website

[/section]

cloud file storage

Cloud File Storage and Collaboration with Soonr

Before we moved our files over to a cloud file storage system we were struggling keeping our shared files organised. We were constantly emailing documents back and forth with external clients and partners. Working remotely and collaborating was always difficult.

We kept thinking, “there has to be an easier way!”

Well thankfully, there is. Watch our webinar below to learn more about Soonr, the cloud based file storage and collaboration platform that has transformed the way we work here at Grassroots IT.

[space]

[/space]

 

[space]

[/space]

[one_sixth valign=”top” animation=”none”]

[/one_sixth]

[five_sixth_last valign=”top” animation=”none”]

[/five_sixth_last]

[section background_repeat=”repeat” background_position=”center top” background_attachment=”static” background_scroll=”none”]

What does a good cloud file storage service look like?

[one_third valign=”top” animation=”none”]

Mobile Productivity:

[/one_third]

[two_third_last valign=”top” animation=”none”]

[list type=”icon” style=”none” icon=”double-angle-right” icon_color=”#90a105″]

  • Access & work on the files you need at any time from anywhere.
  • Online & Offline Access and Network files
  • Office-based and remote team members can collaborate as if in the same location

[/list]

[/two_third_last]

[space]

[/space]

[one_third valign=”top” animation=”none”]

Ability to securely SHARE information with anyone:

[/one_third]

[two_third_last valign=”top” animation=”none”]

[list type=”icon” style=”none” icon=”double-angle-right” icon_color=”#90a105″]

  • Easy and secure sharing of files with internal & external parties
  • Branding & No Tool Adoption
  • Encryption of files

[/list]

[/two_third_last]

[space]

[/space]

[one_third valign=”top” animation=”none”]

Security & Control:

[/one_third]

[two_third_last valign=”top” animation=”none”]

[list type=”icon” style=”none” icon=”double-angle-right” icon_color=”#90a105″]

  • Controlled access for content, users and devices
  • Version Control & File Retention: Access to the most current file version – no more confusion
  • Server support

[/list]

[/two_third_last]

[/section]

[space]

[/space]

[section background_repeat=”repeat” background_position=”center top” background_attachment=”static” background_scroll=”none”]

File sharing has had a significant changes on the mobility of business.

[one_third valign=”top” animation=”none”]

File Sharing / Collaboration Challenges:

[/one_third]

[two_third_last valign=”top” animation=”none”]

[list type=”icon” style=”none” icon=”double-angle-right” icon_color=”#90a105″]

  • Keeping everyone up to date
  • Sharing large files
  • Working on the go
  • Accessing files anytime
  • Organising files
  • Securing corporate data

[/list]

[/two_third_last]

[space]

[/space]

[one_third valign=”top” animation=”none”]

Impact of File Sharing Challenges:

[/one_third]

[two_third_last valign=”top” animation=”none”]

[list type=”icon” style=”none” icon=”double-angle-right” icon_color=”#90a105″]

  • Significant impact on the business and productivity
  • Client facing employees & Executives
  • Workers who all interact with a large number of external partners, customers and teams

[/list]

[/two_third_last]

[space]

[/space]

[one_third valign=”top” animation=”none”]

Approved File Sharing  Systems:

[/one_third]

[two_third_last valign=”top” animation=”none”]

[list type=”icon” style=”none” icon=”double-angle-right” icon_color=”#90a105″]

  • 78% didn’t have an approved file sharing system

[/list]

[/two_third_last]

[space]

[/space]

[/section]

[space]

[/space]

[section background_repeat=”repeat” background_position=”center top” background_attachment=”static” background_scroll=”none”]

Key functions of Soonr:

[one_third valign=”top” animation=”none”]

Company File Service / Hybrid Environment:

[/one_third]

[two_third_last valign=”top” animation=”none”]

[list type=”icon” style=”none” icon=”double-angle-right” icon_color=”#90a105″]

  • Company file repository in the cloud with mobile access

[/list]

[/two_third_last]

[one_third valign=”top” animation=”none”]

Deal-Room:

[/one_third]

[two_third_last valign=”top” animation=”none”]

[list type=”icon” style=”none” icon=”double-angle-right” icon_color=”#90a105″]

  • Secure sharing with clients, partners and suppliers

[/list]

[/two_third_last]

[one_third valign=”top” animation=”none”]

Dropbox for Business Replacement:

[/one_third]

[two_third_last valign=”top” animation=”none”]

[list type=”icon” style=”none” icon=”double-angle-right” icon_color=”#90a105″]

  • Secure email alternative when dealing with large files

[/list]

[/two_third_last]

[one_third valign=”top” animation=”none”]

Mobile Workers:

[/one_third]

[two_third_last valign=”top” animation=”none”]

[list type=”icon” style=”none” icon=”double-angle-right” icon_color=”#90a105″]

  • Mobile office productivity, integrated editing, annotation, fax, etc. in one app

[/list]

[/two_third_last]

[/section]

[space]

[/space]

[space]

[/space]

[space]

[/space]

[section background_repeat=”repeat” background_position=”center top” background_attachment=”static” background_scroll=”none”]

Soonr gives your company full control over:

[one_third valign=”top” animation=”none”]

Policies:

[/one_third]

[two_third_last valign=”top” animation=”none”]

[list type=”icon” style=”none” icon=”double-angle-right” icon_color=”#90a105″]

  • Backups – allowed / not allowed
  • Password Policies
  • Session Policies
  • Online Editing Policies
  • Device Policies
  • Mobile Device Policies
  • IP address whitelisting

[/list]

[/two_third_last]

[one_third valign=”top” animation=”none”]

Configurations:

[/one_third]

[two_third_last valign=”top” animation=”none”]

[list type=”icon” style=”none” icon=”double-angle-right” icon_color=”#90a105″]

  • Branding
  • AD Integration
  • Single-Sign On

[/list]

[/two_third_last]

[one_third valign=”top” animation=”none”]

Disable Data & Data Wipes:

[/one_third]

[two_third_last valign=”top” animation=”none”]

[list type=”icon” style=”none” icon=”double-angle-right” icon_color=”#90a105″]

  • Remove Team members; re-assign projects and wipe data

[/list]

[/two_third_last]

[space]

[/space]

[/section]

cloud file storage

[box style=”simple”]

Try Soonr for yourself:

  • 30 Day Free Trial
  • Email help@grassrootsit.com.au to request your free trial
  • Utilise Grassroots IT services to set up Soonr as your Cloud File Server replacement

[/box]

winding back the clock

Winding back the clock

We all know that technology is a rapidly changing industry and we are constantly being told we need to keep up. Today, I want to do something different. I want to take the time to go through 10 of my favourite Grassroots IT blog posts. I’ve raided the library and chosen the ones I think are still relevant and useful to you. These are the ones you may have forgotten about, or may have never read, but they might just be coming to you at the right time.

So. Sit back. Relax. Grab that mid morning coffee and have a read. All below for your reading pleasure.

[space]

[/space]

[section background_repeat=”repeat” background_position=”center top” background_attachment=”static” background_scroll=”none”]

[one_fourth valign=”top” animation=”none”]

How to get the most out of your IT support team

[/one_fourth]

[three_fourth_last valign=”top” animation=”none”]

How to get the best from your IT Support Team

It’s fair to say that you’ve invested a lot in your IT support team. If you have an IT support team in house, then you’ve spent time and money recruiting them, training them, and developing them with the hard and soft skills necessary to perform at a high standard. You’ve spent money on computers, software, desks, all sorts of gadgets you may not understand, and of course plain old (but not plain cheap) floor space in your office.

Keep reading here!

[/three_fourth_last]

[space]

[/space]

[space]

[/space]

[space]

[/space]

[three_fourth valign=”top” animation=”none”]

The 3 things every business owner needs to know about their backups

 

Brisbane and large parts of Queensland were hit recently by Tropical Cyclone Marcia, with extensive damage and destruction left in its wake. Thankfully none of our clients across greater Queensland suffered any real damage, and by the time the weather reached Brisbane, although it brought with it a heap of rain, there was no real damage or destruction beyond some minor flooding.

Keep reading here!

[/three_fourth]

[one_fourth_last valign=”top” animation=”none”]

Need to know about your backups

[/one_fourth_last]

[space]

[/space]

[space]

[/space]

[space]

[/space]

[one_fourth valign=”top” animation=”none”]

How to Identify Malicious Phishing

[/one_fourth]

[three_fourth_last valign=”top” animation=”none”]

How to identify a potentially malicious phishing email

There’s a lot of risk these days with emails arriving in your inbox, spam that’s essentially carrying some sort of a malicious payload. It’s dangerous in the sense that it will potentially risk installing some bad software or virus or malware … something like that on your computer.

Keep reading here!

[/three_fourth_last]

[space]

[/space]

[space]

[/space]

[space]

[/space]

[three_fourth valign=”top” animation=”none”]

Announcing our free downloadable BYOD Policy Template

The Bring-Your-Own-Device (BYOD) trend is well and truly here to stay, with employees pretty much expecting these days to be able to bring their own personal choice of mobile device to work with them, and use it to access corporate data and systems, usually starting with email.

Keep reading here!

[/three_fourth]

[one_fourth_last valign=”top” animation=”none”]

BYOD Policy

[/one_fourth_last]

[space]

[/space]

[space]

[/space]

[space]

[/space]

[one_fourth valign=”top” animation=”none”]

How Hipchat can solve your internal communication problems

[/one_fourth]

[three_fourth_last valign=”top” animation=”none”]

How HipChat solved our internal communication problems

Our team cover various functions such as technical support, administration, finance and marketing, and just like more and more businesses don’t necessarily all work from the office, at least not at the same time. It’s normal for us to have at least one or two people working remotely at any one time, either from home, or from a client site.

Keep reading here!

[/three_fourth_last]

[space]

[/space]

[space]

[/space]

[space]

[/space]

[three_fourth valign=”top” animation=”none”]

Going to ProBlogger? Here are our top travel tech tips.

The tickets are booked, clothes are in the suitcase and we’re humming the tune of “Leaving on a Jet Plane” (actually we’ll be driving, but you know). But what about the gadgets, widgets, and other technology to make life a little easier whilst in transit? We asked some tech-savvy business travellers what their top travel tech tips.

Keep reading here!

[/three_fourth]

[one_fourth_last valign=”top” animation=”none”]

DB9DC8E9-E0DF-4FED-B603-925CADF0F9D1

[/one_fourth_last]

[space]

[/space]

[space]

[/space]

[space]

[/space]

[one_fourth valign=”top” animation=”none”]

Top 3 tips to reducing your IT costs

[/one_fourth]

[three_fourth_last valign=”top” animation=”none”]

Top 3 Tips to Reduce IT Costs

Years of IT consulting have taught me where and how people spend unnecessary money on IT and lose their competitive edge. My goal with Grassroots IT is to help small to medium businesses get the most value from their technology investment. Here are three simple tips that can help you reduce IT costs and take charge of your technology today.

Keep reading here!

[/three_fourth_last]

[space]

[/space]

[space]

[/space]

[space]

[/space]

[three_fourth valign=”top” animation=”none”]

Is Your IT Health Check up to Date?

You see, while technology appears to be solving all of our problems, they still suffer from some of their own. With a little forethought and a little TLC, there are ways and means to minimise the impact when technology does fail. There are also ways to improve their function and monitor their health. Simple checks on servers and network systems can save you much time and money in the long run.

Keep reading here!

[/three_fourth]

[one_fourth_last valign=”top” animation=”none”]

Is your IT health check up to date

[/one_fourth_last]

[space]

[/space]

[space]

[/space]

[space]

[/space]

[one_fourth valign=”top” animation=”none”]

how we collect client feedback

[/one_fourth]

[three_fourth_last valign=”top” animation=”none”]

How we collect Client Feedback

From the day we opened the doors at Grassroots IT over 10 years ago we have had a passionate focus on our clients, and how we can best help “keep the light green” for them, so they can focus on growing their business and not be held back by technology problems. We obviously need certain technical skills to help deliver on this, but just as importantly we need to effectively engage with the people involved. Thus our tagline – “IT Help for Humans”.

Keep reading here!

[/three_fourth_last]

[space]

[/space]

[space]

[/space]

[space]

[/space]

[three_fourth valign=”top” animation=”none”]

How to successfully deal with IT problems

Technology can be an amazingly powerful business enabler, pretty much everyone agrees on that point. But it can also be bloody frustrating at times. Its ok, I get it. Even though we’re the experts it happens to us too. In fact not only do we get to deal with our own frustrations with IT, we also get to deal with our clients annoying IT problems!

Keep reading here!

[/three_fourth]

[one_fourth_last valign=”top” animation=”none”]

How to successfully deal with IT problems

[/one_fourth_last]

[space]

[/space]

[space]

[/space]

[space]

[/space]

[/section]

Crafting the perfect Web Marketing Strategy with Jon Hollenberg

A good web marketing strategy doesn’t have to be hard, in fact, it can be quite simple. You’ve just got to know where to start. Our good friend and digital expert, Jon Hollenberg from Five by Five, answered all our questions and gave us some really awesome and useful tips to get us crafting the perfect web marketing strategy.  You can watch the webinar below and to make sure you get all the notes, they’re all below for your reading pleasure.

Crafting the perfect Web Marketing Strategy from Grassroots IT on Vimeo.

[space]

[/space]

[space]

[/space]

[space]

[/space]

5 elements of a high performing website

 

[section background_repeat=”repeat” background_position=”center top” background_attachment=”static” background_scroll=”none”]

[two_fifth valign=”top” animation=”none”]

Crafting the perfect Web Marketing Strategy (5)

[/two_fifth]

[three_fifth_last valign=”top” animation=”none”]

When someone comes to your website, we want to give them the best possible chance of getting in touch. So what should your website look like at first glance?

From a design perspective, this is what you should be doing with your website:

[list type=”icon” style=”none” icon=”double-angle-right” icon_color=”#90a105″]

  • Phone number top right hand corner of each page
  • Be really clear on what you do in the headline
  • Video on the homepage
  • Benefit ridden copy
  • Testimonials
  • Communicate proof and build trust through logos
  • Capture their details
  • Use guarantees
  • Team members photos & videos
  • Load time

[/list]

[/three_fifth_last]

[space]

[/space]

[space]

[/space]

[two_fifth valign=”top” animation=”none”]

Crafting the perfect Web Marketing Strategy (1)

[/two_fifth]

[three_fifth_last valign=”top” animation=”none”]

Mobiles are generating upwards of 60-70% of traffic, so you should be thinking of a mobile first approach. Ask yourself if your website has a mobile responsive design ? Test it.

Grab your phone and look it up. Is it easy to read? Are the web forms easy to fill out on your phone?

You can search “Google mobile friendly test” and use that as a guide to know exactly what your website needs to be mobile responsive.

[/three_fifth_last]

[space]

[/space]

[space]

[/space]

[two_fifth valign=”top” animation=”none”]

Crafting the perfect Web Marketing Strategy (6)

[/two_fifth]

[three_fifth_last valign=”top” animation=”none”]

Content is King.

Creating and sharing your own content can lead to online traction. Using good quality content can build your brand image and brings leads directly to your website.

Content ideas:

[list type=”icon” style=”none” icon=”double-angle-right” icon_color=”#90a105″]

  • Blog posts
  • How to videos
  • FAQs
  • Product Reviews
  • Industry News
  • Lists

[/list]

[/three_fifth_last]

[space]

[/space]

[space]

[/space]

[two_fifth valign=”top” animation=”none”]

Crafting the perfect Web Marketing Strategy (7)

[/two_fifth]

[three_fifth_last valign=”top” animation=”none”]

You want some level of interaction with your audience. You want contact details to continue the conversation and ideally in an automotive fashion bringing maximum leverage for you.

Here are some ideas:

[list type=”icon” style=”none” icon=”double-angle-right” icon_color=”#90a105″]

  • Give away something valuable
  • Opt-in
  • Build a list
  • Build a quiz

[/list]

[/three_fifth_last]

[space]

[/space]

[space]

[/space]

[two_fifth valign=”top” animation=”none”]

Crafting the perfect Web Marketing Strategy (8)

[/two_fifth]

[three_fifth_last valign=”top” animation=”none”]

Everyone has a story to tell. Tell your audience why you get out of bed everyday and do what you do. There is a power to telling a story through your website because it builds an intimate, personal connection with your audience, before ever meeting them in person.

Examples of how you can tell your story:

[list type=”icon” style=”none” icon=”double-angle-right” icon_color=”#90a105″]

  • https://www.nqtc.com.au/
  • https://www.gallantplumbing.com.au/
  • https://www.missowealth.com/
  • https://www.tardisadvice.com.au/
  • https://www.justincoulson.com/

[/list]

[/three_fifth_last]

[space]

[/space]

[space]

[/space]

[/section]

[box style=”solid”]

Can’t get enough of Jon? Neither can we!

Listen to our podcast with Jon here.

Learn how to create a brilliant website with Jon here.

Visit Five by Five’s website and contact Jon here.

Get a copy of Jon’s book, Love at first site: How to build the website of your dreams, here.

[/box]

april tech round up

April Tech Round Up

The world of tech has been hitting the headlines recently in a big, bold and not always good kind of way. Here’s our round up of the big new in tech that caught our eye this month.

Telstra drops its bundle – AGAIN

[two_third valign=”top” animation=”none”]

In the world of publicity, they say that all news is good news, but we’re not so sure Telstra’s PR team would be thinking that right about now. With three network outages and two ‘free data’ days within the last two months, Telstra have been at the front of tech news, and not in a good way.

Telstra are working on a review involving external experts from around the globe to assist their specialist teams to improve resilience and robustness in the mobile network. As Telstra are anticipating growth in data in years to come, they are working on not only delivering the best network, but leading the development of new technologies.

Are the changes that have been implemented to minimise the impacts of events like what we have seen enough to keep the faith of their customers? We’ll soon find out.

[/two_third]

[one_third_last valign=”top” animation=”none”]

Man holding a broken phone with funny expression.

[/one_third_last]

[space]

[/space]


Apple shuts the door on the FBI – FBI don’t care.

[one_third valign=”top” animation=”none”]

IT security themed picture. Can be used for concept shots.

[/one_third]

[two_third_last valign=”top” animation=”none”]

The latest in the Apple vs FBI case to hack into the phone of the San Bernadino shooter, has Apple cut out of the equation when the FBI announced that phone had been cracked.

Legally, the FBI do not have to share with Apple the details of how they broke into the phone and has all iPhone users wondering if their device is vulnerable.

Whether the information uncovered will give the FBI relevant data or not, it looks like there is at least one way to bypass Apple’s iPhone lock screen security features. This is the kind of information that will give ‘permission’ to smart hackers to start poking holes in the system.

[/two_third_last]

[space]

[/space]


World’s richest secrets revealed by out dated website

[two_third valign=”top” animation=”none”]

We’ve said this many times before, change your password regularly and make it HARD to hack into.

The law firm at the centre of the Panama Papers hack, Mossack Fonseca, have failed to update its Outlook Web access login since 2009 and the client login portal has not been updated since 2013. This left them and their clients’ private files vulnerable to hackers who have subsequently leaked the information.

As it turns out, their emails were also not encrypted. For a company in that industry, it’s hard to think that they have not taken more serious measures to keep their information secure.

Although the information was leaked and the ethical issues around it are serious, this is a perfect reminder and warning for all business owners in any type of industry. Ask yourself if your cyber security is up to scratch. And of course, if you’re currently funnelling your billions through Panama, it might be time for a new strategy.

Read our blog for more information on cyber security.

[/two_third]

[one_third_last valign=”top” animation=”none”]

Hacker in mask stealing information and money at home

[/one_third_last]

[space]

[/space]