IT Management

What to look for in a managed IT service

As a C-suite executive, you may have the big picture theory of what things should look like around your organisation’s IT function. Yet of course, you are not in the IT trenches – and nor should you be.

Yet you need to feel confident that your organisation’s IT is well managed, and that it is playing its role in strengthening and protecting your business.

The challenge is, you don’t know what you don’t know – which makes it difficult to understand what your business needs help with.

And while you could do your own research and attempt to find out the latest in IT, is that really the best use of your time?

The solution is to partner with an experienced IT team with a broad depth of experience. People who know how to look at your business plans through an “IT lens” and ask the right questions to ensure the best result.

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Why IT management should be driven by your business plan

While in business things will always change, and no one can “future proof” your IT, you can plan wisely to improve your ROI through efficiency and security gains.

The key is to ensure your IT strategy is driven by your business strategy. To do this:

  1. Start with your business plan 
  2. Use this to inform your IT strategy, and
  3. Have an agreed framework or roadmap of activities.

If IT management is done reactively with no overarching plan, it can result in the incorrect choice of hardware or software, or incorrect implementation.

And perhaps most importantly, when IT doesn’t align with your business plan, it leads to lost opportunity for your business.

Grassroots IT MFA Cheatsheet

Why governance of IT management is essential

While of course, IT empowers your people to do more, deliver more, and grow the business, when used incorrectly it can easily spin out of control. 

That is why good IT governance must go hand-in-hand with this growth. For example, while you may want your employees to be able to collaborate with Sharepoint and Teams, you must ensure they do so safely – particularly externally. 

It’s the same situation with backup and recovery, and cyber security.  That’s why you should ensure that your IT management is not just best practice, but also ‘fit for purpose’ for your particular organisation. 

What to look for in best practice IT Management

The only constant in business is change. But when your business changes, it is very easy for IT to slip under the radar. That’s a situation which can easily result in lost opportunity and erosion of efficiency. And that means you need a continuous partnership with your IT management provider.

Anyone can read about the headlines. But working proactively and making the link to what is relevant to your business is another matter.

For example, is there a way to reduce handling? To reduce or eliminate errors? Is there a way to get more done with less? Is there a way to capitalise on your competitive advantages and widen the gap between you and your competitors? 

A good IT partner will understand your business, be across any business changes, and will look for ways to identify opportunities (and problems!) early to enable you and your staff to remain efficient.

Should you bring your IT management in-house?

If you choose to entrust your business’s IT management to a small, in-house team, it can be difficult to know if you’re really handling things in the best way possible

A small team may not have the time or resources to ensure their knowledge is up-to-date. That’s why partnering with an MSP which is active in the broader industry, with exposure to a range of clients and situations, can be more beneficial. 

Choosing the right IT management partner

There are many vendors who offer IT management solutions. So how do you choose the right one for your business?

Money is spent on software and tools every day by business decision-makers who have a sincere desire to solve a problem. 

But if the implementation throughout the organisation is not done handled well across all levels of staff, lost opportunity and ROI are the inevitable result. 

The key is finding the right tools for your business, and ensuring they are used well. Your IT partner must have the expertise to make choices, and to give you frank and fearless advice. They must be fully up-to-date on tools, and understand what your business can do with them to align with your business activity and goals. 

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