MANAGED IT SUPPORT SERVICES
Our Managed IT Support Services
set you up for success with friendly and responsive helpdesk support, combined with proactive management of your technology systems, all at a fixed monthly price. Having the right technology in place is only the first step. We can help you receive the ongoing value, productivity and ROI from your investment in IT that you need.
Benefits of our Managed IT Support Services
Faster Problem Resolution
Professionally managed systems, thorough documentation and an expert team of engineers already familiar with you and your business systems means resolution of problems will be faster, easier and more effective.
With an expert team familiar with your business systems not only proactively addressing any emerging issues, but also providing rapid and knowledgeable resolution of problems, we facilitate more reliable technology, smoother operations and less downtime and frustration.
Constant monitoring and a proactive maintenance schedule let us quickly identify any emerging issues with your systems, and proactively address them before they have a costly and disruptive impact on your business operations.
Support When You Need It
With our support team covering three time zones we are there when you need us. Starting early in Auckland before transitioning to head office in Brisbane (AEST) and then Clark (AWST) throughout the day, our extended support hours mean faster resolution times to any problems.
Predictable Support Costs
Fixed monthly costs for unlimited helpdesk support gives you the freedom to fully engage with our expert engineers safe in the knowledge that your operational budgets will remain intact.
With our experts managing your IT, your people can stay focused on the highest and best use of their time, without the constant distractions of trying to manage IT and fix technology problems.
What's Included in our Managed IT Support Services?
Our support team is there to ensure that any issues are quickly addressed to keep staff happy and productive.
- Extended support hours with 24x7 on-call
- Support available via email, chat and phone
- Support Portal for managing tickets
Backup & Disaster Recovery
Recover systems and business operations as quickly as possible in the event of disaster.
- Daily backup monitoring and monthly test restore
- Backup configuration and management
- Backup restoration
What should you look for in a Managed Services Provider?
Get our free checklist of questions to ask a potential MSP before sealing the deal.
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