MANAGED IT SUPPORT SERVICES

DRIVE POSITIVE CHANGE IN YOUR BUSINESS

Our Managed IT Support Services in Brisbane will set you up for success through our friendly and responsive helpdesk support team. This is combined with proactive management of your technology systems, all at a fixed monthly price.

Having the right technology in place is only the first step, our team of experts help you receive the ongoing value, productivity and ROI from your investment in IT.

How Our Managed IT Support Services Make Your Life Easier

Faster Problem Resolution

Having professionally managed systems, thorough documentation and an expert team of engineers already familiar with you and your business systems, means IT problems will be resolved in a faster, easier and more effective way.

Reduced Risk

Supported by a team of experts who are familiar with your business systems, we facilitate more reliable technology, smoother operations with less downtime and frustration. This reduces risk for you and your business.

Proactive Solutions

Constant monitoring and a proactive maintenance schedule let us quickly identify any emerging issues with your systems, and proactively address them before they have a costly and disruptive impact on your business operations (usually even before they become a problem!).

Support When You Need It Most

With our support team covering three time zones, we are there when you need us.

Starting early in Auckland before transitioning to head office in Brisbane (AEST) and then Clark in the Philippines (AWST), our extended support hours mean faster resolution times to any problem.

Predictable Support Costs

Our fixed monthly costs for unlimited helpdesk support gives you the freedom to fully engage with our expert engineers.

This give you peace of mind that your operational budgets will remain intact.

Less Distractions

With our team of experts managing your IT, your people can stay focused on the highest and best use of their time.

This reduces the constant distractions of them trying to manage IT and fix technology problems.

What's Included in our Managed IT Support Services?

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Helpdesk Support

Our friendly support team ensures that any issues are quickly addressed to keep your staff happy and productive.

This includes:

  • Extended support hours
  • 24x7 on-call support
  • Support available via email, chat, phone and onsite
  • A Support Portal for managing tickets
Cybersecurity Icon

Cybersecurity

Cybersecurity is more important than ever before. 

Every agreement we develop includes all the below:

  • Endpoint security protection and management
  • Network firewall management
  • Security monitoring & alerting

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Infrastructure & Cloud Management

Our expert engineers to manage your critical infrastructure whether it be in your office or cloud based. 

This includes:

  • Office 365 and Azure
  • Servers and storage
  • Network, firewalls and wifi

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Backup & Disaster Recovery

Our support team will recover your systems and business operations as quickly as possible in the event of data loss or a disaster.

This includes:

  • Daily backup monitoring and monthly test restore
  • Backup configuration and management
  • Backup restoration

Monitoring & Maintenance

Key systems are monitored 24x7 by our automated system to maximize uptime and optimize performance.

This includes:

  • 24x7 server and network device automated monitoring & optimization
  • Alerts remediated by our NOC team
  • Server & workstation patch management

Reporting

We will maintain the visibility of IT operations with regular reporting. 

This includes:

  • Monthly Insight Reporting
  • Customizable reporting

What should you look for in a Managed Services Provider?

Get our free checklist of questions to ask a potential MSP before sealing the deal.

Get your copy of our checklist to find your ideal Managed Services Provider

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Ready to talk about how Grassroots IT can help create positive change in your business?