Microsoft 365 is the ideal platform to support and empower mission-driven nonprofit organisations, not least of all because Microsoft offers Microsoft 365 plans specifically designed for nonprofits. These plans are designed to provide the same high-quality technology and business tools that for-profit organisations use, but at a discount, making them accessible and affordable for nonprofits of all sizes. 

Qualifying for Nonprofit Pricing

Needless to say, there are requirements that your organisation must meet in order to qualify for access to Microsoft nonprofit resources. In summary, your organisation must meet three eligibility criteria: 

  1. Your organisation must be a legally recognised nonprofit or NGO. Specifically in Australia, this means that: 
    1. Organisations must be deductible gift recipients (DGRs) endorsed by the Australian Taxation Office (ATO) or listed by name in the tax law.
    2. Charities registered with the Australian Charities and Nonprofits Commission (ACNC); or
    3. Income tax-exempt not-for-profit organisations as defined by the ATO. 
  2. Must operate on a not-for-profit basis and have a mission to benefit the local community. 
  3. Must be non-discriminatory. 

There are also guidelines around which employees may use the licenses based on their employee status and role in the organisation. These guidelines draw a distinction between paid employees and volunteers and between Grants (free licenses) and discounted licenses.  

You can read more about eligibility on the Microsoft website 

Microsoft 365 Nonprofit Pricing

Finding the right Microsoft 365 plan for your nonprofit can appear confusing due to the multiple options available. In practice, it’s quite straightforward, and here we aim to simplify the process and guide you towards making an informed decision that aligns with your specific needs both in terms of functionality and budget. 

Price isn’t everything, but as consumers, we often consider price before any other factor. So, as a quick start, let’s look at this handy table below to see how Microsoft 365 for nonprofit plans compare with one another on price, before moving on to consider features and functionality. 

Pricing

License $AUD ex GST Notes
Microsoft 365 Business Basic (Charity) 0 Free up to 300 users
Microsoft 365 Business Standard (Charity) $4.50
Microsoft 365 Business Premium (Charity) $8.20 Free up to 10 users
Microsoft 365 E3 (Charity) $14.20
Microsoft 365 E5 (Charity) $34.10
Prices are monthly, annual commitment, $AUD ex GST
as at January 2024
Choosing Microsoft 365 Plan infographic non profit

Microsoft 365 Business vs Enterprise

When deciding which Microsoft 365 plan is right for your non-profit, the first decision to consider is whether to choose a Business plan or an Enterprise plan. Thankfully this can be an easy decision for most, given that the Microsoft 365 Business plans support a maximum of 300 users.  

Put simply, if you are a non-profit with more than 300 users, have a strong digital focus, require cybersecurity features, and solutions for compliance and governance, then the Microsoft 365 Enterprise Plans such as E3 and E5 will be the best fit. 

On the other hand, if you are a non-profit with less than 300 users and looking to utilise the Microsoft 365 suite of business applications and are security conscious, then the Microsoft 365 Business Plans are your best option.  

As a general rule of thumb for most nonprofit organisations (under 300 users) we recommend Microsoft 365 Business Premium due to the included features, primarily around cybersecurity & data protection.

Case Study Example 

Care-Full Services is a growing non-profit, currently with 43 staff, operating out of one office location with multiple staff working from home. Front-line staff are often required to visit clients and frequently work remotely.  

Team members need access to Microsoft Office applications including Outlook and Word, both on their laptops and mobile phones, and cloud storage services such as SharePoint to access business documents.    

Team communication and collaboration is a high priority for leadership, particularly given so many of the team work remotely, so tools such as Microsoft Teams and Viva are important.  

Cybersecurity is also becoming an increasingly urgent concern for the organisation, particularly given the sensitive nature of the information that is stored about clients and benefactors.  

Care-Full Services decides to move to the Microsoft 365 Business Premium plan to provide the organisation with the most appropriate features to support the growth of the organisation while meeting immediate cybersecurity and collaboration concerns. They did consider Microsoft 365 Standard and Basic, but decided that the advanced security features, and access to the full suite of Office applications was important.  

With Microsoft 365’s scalable pricing, Care-Full Services can scale up and down as the organisation grows or takes on new projects. Flexible plans and service offerings mean they can use the Microsoft 365 products and services that they need now and explore additional features later.  

Other Microsoft 365 Business Plans

Microsoft does have other plans such as the Microsoft 365 Frontline Worker plan that may be suitable for your non-profit in certain situations, however these plans do have an extremely limited set of features and are best applied only in specific situations. For this reason, we don’t go into detail on these plans here in this post, however, may include them in any detailed recommendations that we offer on a case-by-case basis. 

Find the right Microsoft 365 Plan for your Nonprofit

Before you make any decisions on a Microsoft 365 plan, the best thing to do is to start with assessing your organisation, its current and future goals. Grassroots IT has extensive experience working with nonprofit organisations and can assist you with evaluating your readiness for the move to Microsoft 365 and which plan would best suit your organisation to ensure a smooth, easy and rewarding experience. 

Detailed Plan Inclusions

Microsoft 365 Business Premium (Charity)

Price: AUD $8.20 + GST per user/month 

Ideal for: Non-profits with less than 300 users that require the latest Microsoft 365 applications as well as cloud services, email hosting, Microsoft collaboration tools plus more advanced cybersecurity defence and device management features. 

Features include: 

  • Desktop and web versions of Outlook, Word, Excel, PowerPoint, and OneNote 
  • PC only version of Access and Publisher 
  • 50gb email storage 
  • Custom domain name 
  • Access to Microsoft Exchange 
  • Microsoft Teams – a chat-based collaboration hub that lets you host online meetings for up to 250 participants. 
  • SharePoint – Share and collaborate on files and content with your own organisational intranet. 
  • 1TB of OneDrive cloud storage 
  • Exchange Email Protection – protect organisation emails from spam, malware and known threats. 
  • Microsoft Bookings – allows customers to easily schedule appointments 
  • Advanced Threat Protection – Protect your organisation with Microsoft’s state of the art security defence against more sophisticated cyberattacks. 
  • Manage and control access to corporate files and data remotely 
  • Enforce malware protection policies to prevent future cyberbreach attacks 
  • PC and mobile device management 
  • Automatic Office 365 applications deployment to managed devices. 

If you’re a non-profit that highly prioritises data security and cybersecurity, then a Microsoft 365 Business Premium Plan is your ideal option. You can get your always up-to-date Microsoft 365 essentials with cloud storage, integrated Microsoft business tools plus a highly advanced Microsoft defence system to give you peace of mind about the security of your data and resources. Have the ability to manage the devices that access your data and create policies to make sure that your business is protected against internal cyberattacks. 

Microsoft 365 Business Standard (Charity)

Price: AUD $4.50 + GST per user/month 

Ideal for: Non-profits with less than 300 users that require up-to-date versions of Office applications as well as cloud services, email hosting, and Microsoft collaboration tools, but do not need advanced cybersecurity protection or centralised device management.  

Features include: 

  • Desktop and web versions of Outlook, Word, Excel, PowerPoint, and OneNote 
  • PC only version of Access and Publisher 
  • 50gb email storage 
  • Custom email domain name 
  • Access to Microsoft Exchange 
  • Microsoft Teams – a chat-based collaboration hub that lets you host online meetings for up to 250 participants 
  • SharePoint – Share and collaborate on files and content with your own organisational intranet 
  • 1TB of OneDrive cloud storage 
  • Exchange Email Protection – protect organisation emails from spam, malware and known threats 
  • Microsoft Bookings – allows customers to easily schedule appointments 

The Microsoft 365 Business Standard Plan is perfect for your non-profit if you require the Microsoft Office 365 applications, as well as cloud storage and customised domain for your company email. This plan does not have the advanced security features of the Business Premium plan. 

Microsoft 365 Business Basic (Charity)

Price: Free for up to 300 users. 

Ideal for: Non-profits with less than 300 users that require web-only versions of Office applications as well as cloud services, email hosting, and Microsoft collaboration tools. 

Features include: 

  • Web versions of Outlook, Word, Excel, PowerPoint, and OneNote 
  • 50gb email storage 
  • Custom email domain name 
  • Access to Microsoft Exchange 
  • Microsoft Teams – a chat-based collaboration hub that lets you host online meetings for up to 250 participants. 
  • SharePoint – Share and collaborate on files and content with your own organisational intranet. 
  • 1TB of OneDrive cloud storage 

The Microsoft 365 Business Basic Plan is perfect for your non-profit if you require only web-based access to Office apps and cloud services and have no particular concerns about cybersecurity. In some situations, Microsoft 365 Business Basic can be a good fit for frontline works who only require a bare minimum of access to corporate systems.  

Microsoft 365 E3 (Charity)

Price: AUD $14.20 + GST per user/month 

Ideal for: A digital-driven organisation with more than 300 users that requires the essential Office 365 business tools, more storage options plus more powerful functionalities and integration between apps to keep up with the growing needs of the business using the help of Microsoft 365 enterprise technologies. 

Highlight Features included: 

  • All features included in Microsoft 365 Business Premium Plan 
  • Enterprise-class Microsoft 365 applications 
  • Microsoft Teams – a chat-based collaboration hub that lets you host online meetings for up to 250 participants using the desktop or web applications 
  • OneDrive for Business (Talk to us about storage options) 
  • Windows Enterprise 
  • Microsoft Intune 
  • Microsoft Endpoint Configuration Manager 
  • Windows Autopilot 
  • Azure Active Directory Premium Plan 1 
  • Microsoft Endpoint Configuration Manager 
  • Microsoft 365 data loss prevention 
  • Windows BitLocker 
  • Microsoft Security and Compliance Center 
  • Microsoft 365 Admin Center 
  • Microsoft Advanced Threat Analytics 
  • Advanced organisational productivity insights with MyAnalytics 
  • Azure Information Protection P1 

Having a Microsoft 365 E3 Plan in your non-profit means that your organisation has the right tools to move forward with a more collaborative approach. With fully integrated applications and administration tools in the bag, Microsoft 365 E3 enables you and your organisation to work more efficiently while maintaining the security of your corporate data. 

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Tips on choosing the right plan for your business

Navigating the multiple options and finding the right Microsoft 365 plan for your business can be tricky. In this blog post, we’ll help you cut through the confusion and make the best decision for your business needs.

Price isn’t everything, but as consumers we often consider price before any other factor. So let’s look at this handy table below to see how the Microsoft Office 365 for Business plans compare with one another:

Note: This article covers Microsoft 365 commercial pricing. If you are a nonprofit, click here to learn more about Microsoft 365 Nonprofit pricing.

Microsoft 365 Pricelist Jan 2024

^^Please note these costs are monthly, but based on an annual commitment, and do not include GST. 

Now that you have an idea of the costs, let’s dive into the features that you get from each plan.

All business and enterprise plans of Microsoft 365 (previously Office 365) come with the Office applications that are vital for any business. However, the Business Plans cater for a maximum of 300 users. If your organization has more than 300 users, an Enterprise Plan is what you should be looking for.

Which Microsoft 365 Plan Should I Choose (2)

Here’s a breakdown of the main features included in each plan, starting off with the Microsoft 365 Business Plans:

Microsoft 365 Business Premium

Price: AUD $32.90 + GST per user/month

Ideal for: Businesses with less than 300 users that require up-to-date versions of Office applications as well as cloud services, email hosting, Microsoft collaboration tools plus more advanced cybersecurity defence and device management features.

Features include:

  • Desktop and web versions of Outlook, Word, Excel, Powerpoint, and OneNote
  • PC only version of Access and Publisher
  • 50gb email storage
  • Custom domain name
  • Access to Microsoft Exchange
  • Microsoft Teams – a chat-based collaboration hub that lets you host online meetings for up to 250 participants
  • Sharepoint – Share and collaborate on files and content with your own organisational intranet
  • 1TB of OneDrive cloud storage
  • Exchange Email Protection – protect organisation emails from spam, malware and known threats
  • Microsoft Bookings – allows customers to easily schedule appointments
  • Advanced Threat Protection – Protect your organisation with Microsoft’s state of the art security defence against more sophisticated cyberattacks.
  • Manage and control access to corporate files and data remotely
  • Enforce malware protection policies to prevent future cyberbreach attacks
  • PC and mobile device management
  • Automatic Office 365 applications deployment to managed devices

If you’re a business that highly prioritises data security and cyberbreach prevention then a Microsoft 365 Business Premium Plan has everything you need. You can get your always up-to-date Office 365 essentials with cloud storage, integrated Microsoft business tools plus a highly advanced Microsoft defence system to give you peace of mind about the security of your data and resources. Have the ability to manage the devices that access your data and create policies to make sure that your business is protected against internal cyberattacks.

Microsoft 365 Business Standard

Price: AUD $18.70 + GST per user/month

Ideal for: Businesses with less than 300 users that require up-to-date versions of Office applications as well as cloud services, email hosting, and Microsoft collaboration tools.

Features include:

  • Desktop and web versions of Outlook, Word, Excel, Powerpoint, and OneNote
  • PC only version of Access and Publisher
  • 50gb email storage
  • Custom email domain name
  • Access to Microsoft Exchange
  • Microsoft Teams – a chat-based collaboration hub that lets you host online meetings for up to 250 participants
  • Sharepoint – Share and collaborate on files and content with your own organizational intranet
  • 1TB of OneDrive cloud storage
  • Exchange Email Protection – protect organisation emails from spam, malware and known threats
  • Microsoft Bookings – allows customers to easily schedule appointments

The Microsoft 365 Business Standard Plan is perfect for your business if you require all the up-to-date Office 365 applications, as well as cloud storage and customised domain for your company email. This plan does not have the advanced security features of the Premium plan.

Alternatives to Office 365 for business

If you’re just looking to utilise the core functions of Office 365, which includes web and mobile versions (no desktop versions) of the Office 365 apps with 50gb mailbox allocation and 1 TB cloud storage in OneDrive, an alternative option is the Microsoft 365 Business Basics plan. This is best suited for frontline workers who aren’t sitting at a desk and therefore don’t have need for desktop versions of the Office 365 apps. It includes the productivity apps (Word, Excel, Powerpoint) as well as the collaboration apps (Teams, Sharepoint, OneDrive, Exchange). 

Last on the list of the Microsoft 365 Business plans is the Microsoft 365 Apps plan which can provide for your basic Office application needs (desktop, web and mobile versions of Word, Excel, Powerpoint and Outlook) with OneDrive storage access to let you keep your files in the cloud. Basically, it’s a basic apps-only plan. On this plan, there is no shared email (via Exchange) or collaboration features (like Teams or Sharepoint). 

Now that the Business Plans are covered, let’s move on to the Microsoft 365 Enterprise Plans. If what you need is a more robust solution for your growing organisation, these Enterprise plans offer a wider spectrum of functionalities and a higher user limit that you won’t find in the Microsoft 365 Business Plans.

Microsoft 365 E3

Price: Contact Us for Pricing

Ideal for: A digital-driven organisation with more than 300 users that requires the essential Office 365 business tools, more storage options plus more powerful functionalities and integration between apps to keep up with the growing needs of the business using the help of Microsoft 365 enterprise technologies.

Highlight Features included:

  • All features included in Microsoft 365 Business Premium Plan
  • Enterprise-class Microsoft 365 applications
  • Microsoft Teams – a chat-based collaboration hub that lets you host online meetings for up to 250 participants using the desktop or web applications
  • OneDrive for Business (Talk to us about storage options)
  • Windows Enterprise
  • Microsoft Intune
  • Microsoft Endpoint Configuration Manager
  • Windows Autopilot
  • Azure Active Directory Premium Plan 1
  • Microsoft Endpoint Configuration Manager
  • Microsoft 365 data loss prevention
  • Windows BitLocker
  • Microsoft Security and Compliance Center
  • Microsot 365 Admin Center
  • Microsoft Advanced Threat Analytics
  • Advanced organisational productivity insights with MyAnalytics
  • Azure Information Protection P1

Having a Microsoft 365 E3 Plan in your business means that your organisation has the right tools to move forward with a more collaborative approach. With fully integrated applications and administration tools in the bag, Microsoft 365 E3 enables you and your organisation to work more efficiently while maintaining the security of your corporate data.

How do I decide whether to buy a Business Plan or an Enterprise Plan?

Put simply, if you’re a business with 300 or less users and looking for solutions to start your move to the cloud and migrate data, utilise the Office 365 suite of business applications and are security conscious, then one of the Microsoft 365 Business Plans is your best option. 

If you’re an organisation with more than 300 users, that has a strong digital focus, requires cybersecurity features, as well as solutions for compliance and governance,  then the Microsoft 365 Enterprise Plans may prove a more effective solution for you.

Case example:

Acme Engineering is a growing business, currently with 57 staff, operating out of two office locations. Engineering staff are often required to travel and work from remote locations. 

Team members need access to Office application, both on desktop and mobile versions, and cloud storage services.  

They are also working towards promoting a more positive collaboration culture and are interested in using the features available in Teams, such as video calls, file sharing and project collaboration. 

Some of the staff are bringing their own devices to do their job and cybersecurity is a priority for the business, therefore they require advanced cybersecurity defences and device management options.  

Acme Engineering decides to move to Microsoft 365 Business Premium plan which can provide the business with the appropriate features to support the growth of the organisation. 

One important thing to mention is that Microsoft plans are both flexible and scalable. With scalable pricing, you can scale up and down as your business grows or you take on projects. Flexible plans and service offerings mean you can use Microsoft 365 products and services that you need now and explore additional features later. You can even mix and match to suit different staff requirements. 

Find the right Office 365 plan for your business

Before you make any decisions on a Microsoft 365 plan, the best thing to do is to start with assessing your organisation, its current and future goals. Seek the help of an expert to assist you with evaluating your readiness for the move to Microsoft 365 and which plan would best suit your organisation to ensure a smooth, easy and rewarding transition.

If you’d like more information, get in touch with the Grassroots IT team on 1300 554 138 or contact us online.

Technology and the internet play a crucial role in the day-to-day operations of non-profit organisations of all sizes, from small volunteer-run operations to huge worldwide groups like the Red Cross. From fundraising to communication with donors and volunteers, technology has made these tasks more efficient and effective. However, this increased use of technology also brings about heightened risks of cybersecurity threats. 

According to statistics from the 2020 Global Risk Report by the World Economic Forum, cyberattacks are among the top 5 global risks in terms of likelihood. This means that organisations, including non-profits, need to take cybersecurity seriously in order to protect their assets and data.  

The unique cybersecurity challenges for non-profits

Not only are non-profit organisations often handling sensitive data, such as donor and beneficiary details, but they may also be responsible for substantial funds, making them an attractive target for cyber criminals. Add to this that many non-profits operate with smaller teams and budgets, and it becomes clear that many may face unique challenges when it comes to cybersecurity.  

Unfortunately, many non-profit organisations are ill-prepared to handle cyber threats, leaving them vulnerable to attacks with potentially devastating consequences, such as: 

Financial Loss 

A successful cyberattack on a non-profit can result in direct financial losses from stolen funds or ransomware, not to mention costs involved in recovering from the incident and returning operations to normal. This can be particularly damaging for smaller non-profits with limited resources, or those without cyber-insurance coverage.  

Reputational Damage 

The loss of sensitive data, especially if it involves personal or financial information of donors and beneficiaries, can severely damage the trust and confidence placed in the organisation. This could result in a loss of supporters and volunteers, making it harder for non-profits to achieve their goals. 

Legal & Compliance Consequences 

Non-profits are also held to the same legal and compliance standards as for-profit organisations when it comes to protecting sensitive data. Failure to comply with these regulations could result in legal consequences, fines, and reputational damage. 

Low-cost cybersecurity strategies

Given the competing priorities of increasing risks of cyber threats and staying focussed on mission, it is important for non-profit organisations to make the most of effective, right sized and cost-efficient cybersecurity strategies. Here are some key strategies that we have had success with when working with non-profit clients to improve their cybersecurity.

Employee training & awareness 

One of the most vulnerable areas of any organisation’s cybersecurity is its employees. It is crucial for non-profits to provide cybersecurity training to all staff members, including volunteers, on safe internet practices and how to identify potential threats. 

As well as commercially available cybersecurity awareness training offerings, there are plenty of free resources available online, such as on YouTube. Running internal training sessions and information sharing workshops is also free and easy, and an excellent way of building cybersecurity awareness amongst staff and volunteers.  

Read more: Building a culture of cybersecurity awareness

Vendor donations & discounted software 

Non-profits can take advantage of vendor donation programs to obtain a range of technology solutions including cybersecurity software and tools either at a reduced price or for free. Many technology companies such as Microsoft, Canva and Xero have programs specifically designed for non-profits that offer discounted or donated products and services. 

As an example of what’s available, Microsoft offers up to 10 free licenses of Microsoft 365 Business Premium to qualifying non-profit organisations in Australia, with deep discounts for additional licensing over the initial 10. How can this help non-profit cybersecurity? Microsoft 365 Business Premium includes many advanced cybersecurity features that other plans do not. Without these discounts many non-profits would be forced to rely on cheaper alternatives, missing out on important security & data protection benefits. 

Partners that understand non-profits 

When selecting a non-profit technology partner, decision makers should consider companies that understand the unique challenges and needs of non-profit organisations. IT partners who are well-versed in the non-profit sector are not just vendors; they are collaborators who align closely with the mission and values of the non-profit.  

This alignment is crucial, as it translates into more than just technical support – it’s about providing cost-effective and mission-driven solutions. The right IT partner is not just a service provider but a strategic ally – one that empowers the non-profit to focus on their core mission, knowing that their technology needs are in capable and understanding hands. This is important to ensure that non-profit cybersecurity solutions are carefully considered and right sized for the unique needs of the organisation, taking into consideration the organisational strategy, key risk areas and various constraints. 

Don’t neglect the fundamentals

While it may seem that advanced technology is the key to cybersecurity, organisations should not neglect the fundamentals. Simple measures like regular data backups and regular updates of software and operating systems can go a long way in preventing cyberattacks. 

Additionally, having strong password policies and enforcing multi-factor authentication will also add an extremely effective layer of security. These measures are often low-cost or even free, making them easily accessible for non-profits with limited budgets. 

Conclusion

While non-profit organisations may face unique challenges in the realm of cybersecurity, there are also a variety of strategies and resources available to help them improve their defenses. Grassroots IT has deep expertise working with non-profit organisations and understands the importance of providing cost-effective solutions that align with their missions and values. To speak with a non-profit technology expert, contact us today. 

At Grassroots IT our mission is to help our clients drive meaningful change through the effective, strategic use of technology. A key part of this is understanding our client’s IT budgets and helping them to get the most bang for their buck while avoiding some common IT investment mistakes.

IT may be an essential and unavoidable cost of doing business, but with appropriate planning, your IT budget can help drive your business forward rather than simply maintaining the status quo. To achieve this however appropriate thought and planning must be devoted to IT investment decisions so as to avoid these common mistakes.

Failing to align IT investments with business goals

One of the biggest mistakes that we see organisations make is investing in IT solutions without proper consideration of how those investments align with their business goals. The role of IT in any organisation is to support the overall business strategy, and with a limited IT budget, every dollar must be spent to directly impact that result in a positive way.

A clearly articulated IT Strategy aligned with the overall business goals and financial strategy is a must-have for any organisation and will help to ensure that all IT investments are made with a clear understanding of how they will contribute to achieving the desired business outcomes.

Some potential areas of IT spending that tend to align strongly with business outcomes can include:

  • IT Support – to ensure that systems are running well, and help is on hand when required.
  • Cybersecurity – to protect the organisation from damaging data loss.
  • Staff training – to optimise staff satisfaction & productivity.
  • Process Automation – to increase productivity & improve customer service.

Related: Three Crucial Elements for your IT Strategy

Neglecting change management

Another mistake that we see is failing to implement proper change management processes when adopting new technology. For IT investments to be successful, employees need to understand why the investment is being made and how it will benefit them. This requires clear communication and training, as well as providing appropriate support during the transition.

Too many organisations will implement new technology without properly preparing their staff, leading to resistance and low adoption rates. This can result in wasted investment, lost productivity and a lack of return on the IT spend.

How do you avoid this mistake? Adopt a mindset of taking your team on the journey with you. Explain why the new technology is being implemented, consult with key stakeholders when designing the solution, and provide staff with training and support on the new system so that they can become comfortable and productive as quickly as possible. The more buy-in employees have along the way, the more likely the IT investment will be successful.

Overlooking new ways of working

With change comes opportunity, yet too many organisations fail to see the potential of new technologies and ways of working, even after implementation! It’s not uncommon for an organisation to adopt a new technology without fully reviewing its work practices to take the best advantage of the new platform. Although this may feel safe and comfortable, it risks leaving significant value on the table.

One common example that we see is organisations that adopt the Microsoft 365 platform yet continue to use apps such as Zoom and Dropbox despite these same features being not only available but better integrated within Microsoft 365. Through a simple process of training staff on these Microsoft 365 features and updating business processes, not only would the business save money on app subscriptions, but users would have a more streamlined and productive experience.

So how do you avoid this mistake? Regularly review your work processes and practices after implementing a new technology. See how you can streamline workflows and improve efficiency by utilizing the full capabilities of the new platform. This may also involve training staff on these new features so that they are aware of all the tools at their disposal and can help identify opportunities for new and improved ways of working.

Conclusion

Every organisation invests in its IT systems, but not all organisations focus on maximising the ROI of that IT investment. By avoiding these common IT investment mistakes, you can be confident that your IT budget will deliver maximum bang-for-buck.

If you would like to speak with us about maximising the ROI of your IT budget, contact us today.

Business process automation is becoming increasingly important in today’s fast-paced and competitive world. It allows businesses to streamline their operations, save time and resources, and ultimately increase their efficiency and profitability.  

 In this article, we will look at three real-life case studies of automation solutions that Grassroots IT has recently implemented for our clients. One key point that I would like you to take away from these case studies is that in many cases the most impactful automations are small and simple, such as automating a weekly report, or shifting a paper-based process to a digital form.  

Redefining Staff Onboarding: How Automation Transformed a Complex Process

With over 600 staff across Australia, our client already had a comprehensive employee onboarding process for each new hire. Unfortunately, due to the complex and comprehensive nature of this process, it was proving to be a burden on staff to execute, and difficult to track, resulting in inconsistent quality and increasingly long processing times.  

The project began by reviewing and understanding the existing manual process, identifying which business systems were involved, and who owned the process at various stages. From this an automated solution was designed and implemented, fully automating the onboarding of new staff members across multiple functions and business systems.  

Starting with the initial request being logged by the Human Resources department, the new process not only automatically creates and configures all necessary user accounts but engages staff in other departments to complete necessary actions and provide additional information as required. The process culminates by emailing a welcome pack to the new employee with important information to help get them settled.  

Not only is the new automated process on track to dramatically reduce processing times from days to just minutes, but also improve consistency and greatly reduce the risk of errors.  

Automated Awareness: Powering Up Training Attendance Through Scheduled Updates

Surfacing the right information to the right people can sometimes be as simple as sending an automated report. In this case study our client maintains a list of scheduled training events in SharePoint but was finding that even though the information was readily accessible, many staff remained unaware of upcoming training opportunities. This was resulting in low attendance at events and misinformed frustration amongst staff at the apparent lack of training opportunities.  

To address this concern, our client wanted to send a weekly email to all staff with the latest information on scheduled events. Our automation team was able to use Power Automate to automatically generate and send a weekly report to all staff, pulling information directly from the SharePoint list, and formatted to the client’s specification. This not only saved time for staff who were previously manually communicating the events schedule, but also increased awareness of training opportunities among employees.

From Paper to Power Apps: Automating Traveler Identification for Accuracy and Efficiency

Our Australian-based client often found themselves needing to collect identification details from international travellers, requiring a manual process of completing paper-based forms and photocopying identification documents such as international drivers’ licenses and passports. Not only was the process clumsy and inefficient, but it also exposed the business to potential errors and compliance issues.  

To improve this process, our automation team developed a mobile application using Microsoft PowerApps that allows staff to collect customer identification details directly on their phones or tablets while meeting with the traveller. The app not only collects customer information, but also captures photographs of passports and licenses along with a digital copy of the customer’s signature. All confidential information is stored securely in the Microsoft cloud and is only accessible by authorised personnel.  

Overall, the new automated app has greatly improved efficiency, reduced errors, and increased security of the confidential information our client collects.  

Conclusion

As you can see from these three examples, automation doesn’t have to be complex to make a big impact on business processes. In fact, a great place to start is by asking these two questions:  

  1.  What forms do we fill out on paper?  
  2. What things do we do over and over again?  

By identifying areas where manual tasks can be automated, you can save time and resources, increase efficiency, and ultimately improve your bottom line. If you would like to explore ideas for process automation, contact us today.  

Defining your IT strategy is a powerful step towards success, yet alarmingly we still find organisations that don’t take the time to clarify what they expect or require from IT. At its simplest your IT strategy is a statement of how you intend to use IT to support your over-arching business goals. You don’t have unlimited resources to spend on IT, so your IT strategy is there to clarify where you will focus your efforts, and equally as important where you will not.  

In our work with clients formulating and executing on their IT strategies we often see clear trends emerging over time in response to the ever-changing IT landscape. Of course, every company will have their own unique IT strategy, but common patterns can emerge.  

As we work with our clients in preparation for the year ahead, we are seeing the following three themes appearing with consistency.  

Related: Why aligning your IT strategy with business goals is critical for success

User Experience

In response to the pandemic the world of work has changed significantly, also significantly shifting how people relate to their employment, the environments they work in, and the tools that they are expected to use. Simply put, user experience has become a critical element in every IT strategy.  

But what does this mean for your organisation? It means that employees are expecting easy-to-use, efficient and user-friendly technology solutions that allow them to do their job effectively from any location. This includes everything from remote working tools to cloud-based collaboration platforms, all accessible as easily from their smartphone as their home office.  

They are also expecting to have fingertip access to the information and expertise that they need, with top-tier training and support services available when required.  

So, as you plan your IT strategy for 2024, make sure that user experience is at the forefront of your decision making and investment plans. Put yourself in the shoes of your employees and consider their daily tasks and interactions with technology – are they seamless, intuitive and empowering? If not, it’s time to make some changes. 

Cybersecurity

As technology continues to evolve and become increasingly intertwined with our daily lives, the risk of cyber-attacks and data breaches has also risen exponentially. Cybersecurity is no longer just a concern for IT departments but should be a top priority for every organisation’s IT strategy, with direct board-level oversight.  

A strong cybersecurity plan should include regular security audits, employee training on identifying and handling potential threats, as well as implementing the latest security software and protocols. Importantly in the post-pandemic world, your cybersecurity plan must also consider new ways of working. With many staff now working from home, old ways of securing your organisation may no longer be as effective.  

Cybersecurity not a one-and-done task, but an ongoing process that must be continuously monitored and updated to stay ahead of potential threats. Make sure that your IT strategy reflects this and allocate appropriate resources to keep your organisation’s data safe and secure. 

AI & Automation

2023 was the year that artificial intelligence hit the mainstream, with the release of ChatGPT throwing the floodgates open. The new-found accessibility of AI is emerging as an inflection point on the longer-term trend of business process automation, with the combination of the two promising significant opportunities.  

AI and automation can streamline processes, improve efficiency, and reduce costs in almost every area of your organisation – from customer service to HR to supply chain management. It can also provide valuable insights and data analysis that humans may miss. As the technology continues to advance, it will only become more powerful and integrated with our daily lives.  

It’s no longer a question of if but when AI and automation will become an integral part of every IT strategy. So, in the year ahead, make sure that you’re keeping up with the latest developments and considering how it can enhance your organisation’s operations and drive growth. 

Conclusion

As we move towards 2024, it’s clear that user experience, cybersecurity and AI/Automation will continue to be pivotal elements of every IT strategy. Organisations must prioritize these areas to stay competitive and meet the evolving needs of their employees and customers. With a strong focus on these essential components, your IT strategy can serve as a roadmap for success in the ever-changing digital landscape.  

Keep in mind, however, that these are just three of many elements to consider when crafting your IT strategy. As technology continues to advance, new challenges and opportunities will arise, requiring organisations to stay agile and adaptable.  

Grassroots IT has many years of experience working with clients to formulate IT strategies that align with business goals and lead to tangible results. If you would like to talk about your IT strategy, contact us today. 

As technology continues to advance, the role of automation in business processes is becoming increasingly crucial, at the same time as the complexity and cost of automation rapidly falls. What used to be the domain of large organizations with deep pockets is now easily accessible to small and medium-sized businesses thanks to a raft of cloud technologies such as Zapier and Power Automate.  

The benefits of automation are numerous and can greatly impact a company’s efficiency, quality, and bottom line. Let’s explore some of the key advantages of incorporating automation into your business processes. 

What is Business Process Automation?

Business process automation (BPA) is the use of technology to automate repetitive, routine tasks in a business. This can include anything from simple data entry and document processing to complex workflows and decision-making processes. 

By automating these tasks, businesses can save time, reduce errors, and free up employees to focus on more important and strategic work. This not only increases productivity but also allows for better utilization of resources and streamlines operations. 

The Benefits of Automating Business Processes

Automation ultimately can help with two things – reducing costs (money, time) and improving quality (errors, consistency). But how does that translate into broader business benefits? Here are some examples.  

Reduced errors and rework 

Human error is inevitable, but it can be costly for businesses. Automating a process can greatly improve the quality and accuracy of the output, drastically reducing the chances of errors and inconsistencies that result in costly rework. This is especially important for tasks that require a high level of accuracy or data input, such as financial calculations or data analysis.  

Enhanced customer service 

By automating tasks, businesses can provide faster and more consistent service to their customers. For example, automated order processing can reduce the time it takes for customers to receive their orders, resulting in a better overall customer experience. 

Increased efficiency and productivity 

Automation allows for tasks to be completed faster and more accurately, resulting in increased efficiency and productivity. This is particularly beneficial for businesses dealing with high volumes of repetitive tasks, such as data entry or order processing. By automating these tasks, employees can focus on more valuable work that requires human input and decision-making. 

Scalability and flexibility 

As your business grows and evolves, so do your processes. With automation, these processes can easily be adapted and scaled up or down to meet the changing needs of your business. This allows for greater flexibility and agility, resulting in faster response times and improved customer satisfaction without the need for additional manpower.  

Identifying Opportunities for Automation

Your organisation will have plenty of opportunities for automation – I guarantee it. So how best to get started? The first step in incorporating automation into your business processes is identifying tasks and workflows that can benefit from it. When reviewing your current processes, keep an eye out for any of these characteristics that are good indicators that your process may be ripe for automation.  

  1. Repetitive & rules based.  
  2. High volume of transactions.  
  3. Data intensive.  
  4. Time sensitive.  
  5. Prone to error or requires a high degree of consistency. 
  6. Passes data between multiple systems. 
  7. Relies on paper-based forms or rekeying data ‘back at the office’.  

 Every department is a candidate to benefit from automation, from back-office functions such as Finance & Admin, to Sales & Marketing, Customer Service and all points in-between. Watch closely for processes that consistently bottleneck at the same stage to see if automation could clear the way.  

Listen carefully to when people actually use the word “process” as they speak, such as “We’re busy processing the purchase orders”. Pay particular attention to those job roles that involve a lot of data entry and be aware of when frustrations bubble over because someone isn’t properly “following the process”. All of these can be ideal opportunities to bring automation into play.  

The Future of Business Process Automation

As technology continues to advance, the possibilities for automation are endless. With the emergence of artificial intelligence (AI) and machine learning, processes that were once thought to be too complex or unpredictable for automation can now be automated with high accuracy. This means even greater potential benefits for businesses in terms of productivity, quality and cost savings. 

Conclusion

Best of all, business process automation is now easily within reach of organisations of all sizes. If you’d like to explore the opportunities for automation, contact us today.  

The question of whether you should be backing up your Microsoft Office 365 data will often illicit passionate arguments from both sides. On one hand, you have those who argue that Microsoft 365 already has built-in backup and disaster recovery features, making an additional backup unnecessary. On the other hand, you have those who swear by Office 365 backups as a necessary precaution against potential data loss. 

But what is the truth? Is backing up your Microsoft 365 data necessary or is it all just a conspiracy by software vendors to sell you more products. The answer to that will ultimately depend on what purpose you see Microsoft 365 backups serving.  

The fact is that the Microsoft 365 platform is built from the ground up with resilience and data-integrity in mind, so many of the traditional reasons for backups, such as protecting against data corruption or system failure, are simply no longer of concern.  

In addition to that, Microsoft 365 has various features to protect against other forms of data loss, such as accidental deletions and malicious attacks (assuming of course that you have appropriate licensing). So why bother with a backup then?  

In our years of experience at Grassroots IT supporting clients with Microsoft 365, there are still several scenarios where the native data recovery capabilities can fall short, and third-party Microsoft 365 backups will shine.  

When you need to minimise Microsoft 365 licensing costs

For those clients looking to actively minimise their licensing costs by choosing a lower-end plan, third-party backup solutions can provide functionality that might otherwise be missing, such as the Litigation Hold feature found in the more complete plans. Litigation hold is an invaluable tool for eDiscovery and compliance purposes, essentially allowing you to indefinitely keep any emails or documents. In lower-end plans without this feature, deleted data will ultimately become unrecoverable after a set retention period, unless you have third-party Microsoft Office 365 backups in place.  

Another related scenario that we often face with cost-conscious clients is what to do with staff members’ Microsoft 365 data when they leave the organisation. To keep their profile fully active would require a paid license, while to archive their mailbox into a free shared mailbox would only retain their mailbox, and not data stored elsewhere, such as in OneDrive. With a third-party backup solution in place, the ex-staff member’s account can be fully deleted, safe in the knowledge that all their Microsoft 365 data has been retained within the backups.  

When you need a point-in-time snapshot of your data

While the native Microsoft 365 backups do retain previous versions of your files to allow recovery from unwanted deletions, they can only go back so far, and don’t always allow you to restore from a particular point in time very easily. External backups on the other hand, provide you with the flexibility to restore from any point in time that has been captured within your backup schedule.  

When you have compliance obligations to meet

For organisations subject to strict compliance regulations, such as those in healthcare or finance industries, having an additional layer of control over your Microsoft 365 data is non-negotiable. Microsoft 365 backups are also important for organisations looking to improve their cybersecurity posture by aligning with one of the major frameworks, such as the Essential Eight 

When data is intentionally deleted

It’s a scenario we all hope to never encounter, but the reality is that data can be intentionally deleted by disgruntled employees or external attackers. While Microsoft 365 does have a feature to recover recently deleted items, this only works if the data is still within the retention period and hasn’t been permanently deleted. Third-party backups are an essential safeguard against these types of malicious actions, ensuring that your organisation’s critical data remains safe and accessible.  

When quick & complete data recovery is a priority

As capable as the native data recovery features of Microsoft 365 are, they don’t always make it easy to rapidly restore the data that you need, nor to recover the full structure of data, such as email folder structure or SharePoint document libraries. With third-party backups, you have the peace of mind that you can quickly and easily restore large quantities of data without any hassle.  

Conclusion

Ultimately the decision is yours – are Microsoft 365 backups a necessity or overkill? From our perspective we see the addition of a third-party backup solution to your Microsoft 365 tenant as a wise investment. In some cases, it can provide the belt to Microsoft 365’s braces, while in other cases, without external backups, you may truly be sod-out-of-luck.  

If you would like to talk about backing up your Microsoft Office 365 data, contact us today. 

In today’s rapidly digitizing world, artificial intelligence (AI) has become synonymous with innovation. However, knowing how to introduce AI to your business can be a daunting prospect. Thankfully (and contrary to popular belief), integrating AI into your processes does not need to involve sophisticated systems or complex coding.

In fact, there are numerous simple AI integrations that can be readily incorporated into your existing business processes to streamline and automate your business operations. With AI, you can enhance efficiency, reduce errors, improve customer service, and ultimately drive growth.

Read on for some easy and accessible ideas to kick-start your AI journey.

ChatGPT - the one that started it all

If you haven’t already played around with ChatGPT, it’s a great place to start familiarising yourself with what Generative AI is capable of. Best of all you can get started for free by heading over to https://chat.openai.com and creating a free account.

ChatGPT is essentially a chatbot, so once you’re logged on to your free account, don’t be shy. Go ahead and start asking it some questions. Here are some ideas to get you started:

  • “What can I make for dinner tonight with 3 eggs and some pine nuts?”
  • “Help me to write a concise and polite email to my client summarising why we can’t help with their project.”
  • “Help me to create a strategy for improving team culture in a growing business.”

The more you play with ChatGPT the more ideas you’ll come up with, I guarantee it! Once you’ve got the hang of it, consider encouraging your staff to also have a play, and come up with ideas for how they could use it in their daily activities. At Grassroots IT our engineers regularly use ChatGPT to help write friendly and professional emails to our clients, which has made a noticeable difference to the effectiveness of our communication. 

Once you’re comfortable with ChatGPT, here are some power tips to help level up your AI game:

  • Consider paying to access ChatGPT-4. Not only is this version more advanced in its “thinking” than the free ChatGPT-3.5 version, but it has live access to the internet, allowing you to use prompts such as “Please summarise today’s top news stories regarding commercial real-estate”
  • You can ask ChatGPT follow-up questions. So, for example once we have today’s top news stories, we could then ask “Please tell me more about article #1”
  • Don’t be shy to tell ChatGPT how you would like it to present its results. For example “Please compare the pros & cons of Makita vs Ryobi power tools, formatted in a table. “
  • The secret to great results is in the prompt that you give it. In fact the hottest job on the market right now is a “Prompt Engineer”! Try some more advanced prompting, such as “Pretend to be an experienced digital marketer and …” or “Provide step by step instructions on how to…” or “My business is focussed on highly educated consumers between 25-30 years old. Help me to….”
 

Intelligent process automation with Power Automate

Microsoft Power Automate is powerful tool in the Microsoft 365 platform that allows businesses to leverage AI’s capabilities for advanced process automation. As a cloud-based service, Power Automate provides an intuitive platform to create, manage, and customize workflows that automate repetitive tasks.

The real strength of Power Automate lies in its AI Builder, a no-code AI capability that enables you to infuse artificial intelligence into your workflows. With AI Builder, you can automate tasks such as form processing, prediction modelling, text classification, and more.

For example, if your business deals with a high volume of invoices, you could use Power Automate with AI Builder to create a process that automatically captures and processes data from these invoices, significantly reducing manual data entry. Or, in a customer service context, AI Builder can be used to create a workflow that automatically triages incoming customer emails and directs them to the appropriate department, increasing efficiency and improving customer service response times.

Power Automate’s integration capabilities with a wide range of popular apps and services also means that your AI-powered workflows can connect seamlessly with the tools you use every day. Whether it’s saving attachments from Outlook emails to OneDrive, creating tasks in Microsoft Teams based on flagged emails, or syncing data with non-Microsoft platforms, Power Automate allows you to create holistic automated processes that streamline your business operations.

Level up your meetings with Otter

If you’re anything like me, it sometimes feels like you spend half your working day bouncing from one meeting to the next, leaving no time to gather your thoughts, review your notes and work out who needs to do what next!

This is where Otter.ai steps in as your handy AI meeting assistant. Otter uses AI-powered speech recognition technology to automatically transcribe and organize meeting notes in real-time, so you don’t have to. You can even import your existing calendar appointments and let Otter join the meeting for you, taking care of all the notetaking while you focus on actively participating in the discussion.

With its ability to identify different speakers and tag sections of the conversation, Otter makes it easy to quickly find specific information within your notes. And with its collaboration features, you can easily share and collaborate on your meeting notes with colleagues, making sure everyone is on the same page.

Conclusion

The important thing to understand about AI is that using it to streamline business operations is now table-stakes. Even if you’re not using AI yet, rest assured that your competition is. The good news is that integrating AI into your business can be surprisingly quick and easy. I encourage you to explore some of the ideas shared above, and if Grassroots IT can be of any assistance, contact us today.

As businesses increasingly migrate to digital platforms, cybersecurity has become a non-negotiable priority. Microsoft 365 leads the way in providing robust security solutions and offers an abundance of features designed to safeguard your business data and systems – but how do you navigate the plethora of options available to ensure that you’re choosing the best security measures for your specific needs without feeling overwhelmed?  Enter Microsoft Secure Score.

Just as the name suggests, Microsoft Secure Score is a built-in tool that not only scores your security posture but also recommends actions for improvement. With Secure Score, enhancing your cybersecurity is no longer a daunting task but a series of quick, actionable wins that will strengthen your defence line further against potential threats. 

Secure Score

What is Microsoft Secure Score?

Secure Score is a free tool that comes with Microsoft 365 that analyses your organization’s security stance based on your unique use of Microsoft 365 services. It provides a numerical score, along with a detailed breakdown, of how well you are implementing the recommended security controls. Quite simply, the higher your Secure Score, the lower your risk level.  

Secure Score monitors Identity, Apps, Data, and Devices in Microsoft 365, helping you to report on the current state of your security posture, suggest improvements by providing guidance, visibility and control, and compare yourself against similar sized organisations. 

Importantly, it does not simply focus on one specific area of security in your Office 365 environment. Instead, it looks at all products available under your current licensing and providing recommended actions across multiple areas. Recommendations are presented in an easy-to-understand dashboard, grouped by product, and sorted by the impact the recommended change will have on improving the security of your Microsoft 365 environment. This approach makes it easy to focus your efforts in the right area and avoid spending unnecessary time on actions that won’t move the needle as much.  

Key features of Secure Score

Key features of include: 

Security Recommendations 

Secure Score provides actionable security recommendations tailored to an organization’s specific environment. These recommendations cover areas like identity and access management, data protection, threat detection, and more. 

Point-Based Scoring 

Each recommended security improvement comes with a point value. By implementing the recommendations, your organization can earn points and increase your Score. 

Comparison and Benchmarking 

Secure Score allows you to compare your security posture with industry benchmarks and similar organizations. This feature provides valuable insights into how well you are performing relative to your peers. 

Threat Intelligence Integration 

The tool integrates with Microsoft Threat Protection, offering real-time threat intelligence and helping you stay ahead of emerging threats. 

Historical Tracking 

The system maintains a historical record of progress, enabling you to visualize your security journey and measure improvements over time. 

Why use Microsoft Secure Score?

Microsoft Secure Score provides high impact recommendations to improve your cybersecurity posture, usually requiring little or no additional expense. Rather than requiring new and additional security services, Secure Score simply helps you to make the most of the features that you already have access to within the Microsoft 365 platform.  

Importantly, Secure Score may help you reduce your cyber-insurance premiums. With cyber-insurance becoming a vital piece of any cybersecurity strategy, many insurers are now recognising the value of Microsoft Secure Score and factoring it in when calculating insurance premiums. Improve your Secure Score and you can potentially reduce your cyber-insurance premiums.  

Not only that, but if your organisation aligns with one of the recognised cybersecurity frameworks, such as the Essential Eight, improving your Secure Score can also positively impact your alignment with your chosen framework.  

Using Microsoft Secure Score

You can find your Secure Score in the Microsoft Defender Portal. Navigating the portal is quite intuitive, allowing you to focus on the insights and recommendations provided. Importantly, each recommended action also provides details on how the action will impact your security standing, along with any potential user impact.  

Recommendations may range from reviewing an existing policy to implementing changes that may have a significant impact on users completing everyday tasks. As with all such changes, it’s important that you carefully assess the recommendation and consider the potential impact on operations.  

Secure Score 2

Reporting and Tracking with Secure Score

When embarking on a process of change, it’s important to measure and demonstrate progress over time. Thankfully the Secure Score portal provides a historical view of your organisations score over the last 90 days, showing a trend line that makes sudden changes easily visible. A list of recommended actions is also shown, showing when there was a change to each action, if points were gained or lost and allowing you to understand sudden changes in score. 

The Secure Score dashboard shows different metrics and trends, where an action may have regressed, recent decreases, points achieved, along with a comparison against similar sized organisations. Metrics and trends can be shown over 7, 30, & 90 days or using a custom date range and can be filtered based on the 4 main categories Secure Score applies against.  

Secure Score 4

Safely Implementing Changes (without the drama)

Unfortunately, there are too many stories of (easily avoided) problems being created when security changes are made without proper consideration. One story that we’ve heard too many times is when an over-enthusiastic sysadmin has enabled multi-factor authentication or conditional access policies within Microsoft 365 without properly preparing the organisation – thus effectively locking many, if not all, staff out of the system. Problems like this are easily avoided though, with appropriate forethought and planning.  

For many clients we find that an effective approach is to develop a roadmap of changes based on the Secure Score recommendations, and then progressively work through these changes over a period of weeks, reviewing improvements in their Secure Score as they go. Some changes may be quick and easy to implement, while others may require more careful management, such as technical change control and user training. By approaching this as a progressive roadmap of smaller actions you can ensure ongoing improvement while managing the risk of disruption.  

How we improved both user experience and security with secure score

Grassroots IT recently helped a mid-sized non-profit organisation that was struggling with their systems. They reported inconsistent user experience across their Tenant, no defined settings for users when accessing systems and their users didn’t trust that they could easily access Office 365. When a review was conducted of the organisation’s Secure Score, it was immediately apparent that there were problems with both Identity and Apps within their tenant.  

Utilising the recommended actions in Secure Score, Grassroots IT was able to implement multiple changes to their environment that made the user experience easier while also improving their overall security posture. Some of these changes included simplifying the user login process, enabling self-serve password recovery and using a single authentication service for apps. At the same time, multifactor authentication was enabled for all users, and appropriate policies were implemented to protect users from malicious content and emails, significantly improving their Secure Score and security posture.  

Additional Resources

Microsoft Secure Score is a powerful tool for improving the security of your Microsoft 365 environment. To learn more, speak to us today, or explore some of these additional resources.  

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