What Is Microsoft Teams Phone?
Microsoft Teams Phone, also referred to as Teams Calling, is simply a cloud-based telephone solution integrated within the Microsoft Teams platform. However, its capabilities extend beyond just phone calls. It also allows you to collaborate effectively within the Teams platform so that you can make, receive, and transfer calls to and from landlines and mobile phones on the public switched telephone network (PSTN). Teams Phone is user-friendly and using it means that communication is all housed under one roof, streamlining your business processes and enhancing collaboration.
How Can Microsoft Teams Phone Support Help me?
At Grassroots IT, we focus on app solutions that cater to your immediate needs as well as align seamlessly with your long-term business strategy.
Our team possesses in-depth knowledge and expertise when it comes to the capabilities of Microsoft Teams Phone. Here’s how our support can enhance your business.
Cost-Effective & Reliable Communication
Microsoft Teams Phone offices, cost-effective, high-definition audio and video quality. Our clients who use Teams Phone typically experience reduced call drops and interruptions, making their business communications seamless.
Integrated & Collaborative Work Environment
Grassroots IT can integrate your applications within Microsoft Teams. Then, with Teams Calling, you and your team will be able to merge call functionalities with other Microsoft 365 apps and collaborate more easily with other team members. For instance, you can schedule a call from Outlook, share documents during calls from OneDrive, or collaborate on a shared document while discussing it over a call. We can also set up training sessions to ensure that your team understands the full capabilities of this technology.
Enhanced Security
Teams Phone is created by Microsoft, and, as such, has a strong foundation of security. With end-to-end encryption, advanced threat protection, and stringent compliance certifications, your communications within Team Phone will remain private and protected.
Why Choose Grassroots IT?
Here’s why partnering with us as your VoIP Service Provider is the best choice for your business.
The Grassroots IT Difference
With Grassroots IT as your IT solutions partner, you’ll benefit from:
Dedicated Account Manager
Receive a dedicated Account Manager who will understand your needs and offer ongoing and seamless service.
Direct Access To Solution Specialists
Need specialist advice? Tap into our expert guidance instantly with specialists who are trained to help resolve your urgent IT issues either remotely or in person.
Extended Helpdesk Hours
Need support? Our dedicated IT Help Desk is available even beyond business hours, providing our clients peace of mind.
24x7 Support
We offer round-the-clock tech support through our IT service desk to offer you and your team assistance at any hour of the day or night.
Australia-Wide Onsite Support
Our IT Field Services support staff are located all across Australia, to ensure we can assist you whenever and wherever you need us.
Dedicated Onboarding Team
We believe that a strong partnership should be defined from the very beginning, which is why we offer you a specialised team to assist with onboarding.
Frequently Asked Questions
What is the difference between Teams Phone and other VoIP platforms?
Microsoft Teams Phone integrates seamlessly with other Microsoft 365 apps, offering a unified communication experience. This makes it perfect for businesses that already collaborate entirely in Microsoft 365. However, we can chat with you about your requirements and help you decide on the best VoIP platform for your business’s needs.
How difficult is the transition to Teams Phone?
With the help of Grassroots IT, the transition is simple. We’ll handle the technicalities, ensuring you can focus on your business. We can also conduct company-wide training sessions, if needed, to help your staff adjust to new technologies.
