What Are IT Field Services?
IT Field Services bring support right to your doorstep. Field support is particularly important when dealing with critical hardware issues. For instance, a computer that refuses to boot up, displays ominous error messages, or shuts down without warning requires more than just remote troubleshooting. Our IT Field Services specialists can diagnose these issues in person, offering swift and effective solutions.
Why Do You Need The Support Of An IT Help Desk?
Our IT Field Services are an extension of your outsourced IT Support. These services bridge the gap between remote support and the tangible realities of IT management. Here’s why you might need this hands-on support:
Efficient Staff Onboarding
IT Field Services can streamline your entire staff onboarding process, with complete computer or laptop setup. These services can ensure your staff are ready and mobilised to assist you with the correct hardware, software, and security clearances from the very beginning.
Infrastructure Assessments
Our IT Field Services teams can conduct thorough in-person evaluations of your business’s current IT setup. Then they can recommend upgrades or changes that can enhance performance, security, and efficiency.
Data Security Assurance
The servers and other critical infrastructure that your company owns need to be safe and secure at all times, especially with the ever-present threat of cyber-attacks. Our IT Field Service professionals will evaluate and improve your on-premises security measures. This might include improving protocols for server room access or secure hardware disposal.
Why Choose Grassroots IT?
At Grassroots IT, we prioritise long-lasting relationships with our clients.
From the very beginning, our dedicated onboarding team works hard to understand the intricacies of your business. That way, we can understand your company’s vision and unique challenges and formulate a strategy to best serve your needs.
We offer more than just standard IT support; we serve as your strategic IT Field Services partners. With our IT Field Services team available 24/7, expert help is always within reach.
For businesses eyeing growth, technology shouldn’t be an obstacle; it should be an accelerator. Start embracing forward-thinking tech strategies that can bolster your business with our IT Field Services.
The Grassroots IT Difference
With Grassroots IT as your IT Field Services partner, you’ll benefit from:
Dedicated Account Manager
Receive a dedicated Account Manager who will understand your needs and offer ongoing and seamless service.
Direct Access To Solution Specialists
Need specialist advice? Tap into our expert guidance instantly with specialists who are trained to help resolve your urgent IT issues either remotely or in person.
Extended Helpdesk Hours
Need support? Our dedicated IT Help Desk is available even beyond business hours, providing our clients peace of mind.
24x7 Support
We offer round-the-clock tech support through our IT service desk to offer you and your team assistance at any hour of the day or night.
Australia-Wide Onsite Support
Our IT Field Services support staff are located all across Australia, to ensure we can assist you whenever and wherever you need us.
Dedicated Onboarding Team
Frequently Asked Questions
When would I need IT field services instead of remote support?
For any software-related issues, remote support is ideal, as it can be provided instantly. However, IT field services are sometimes necessary, especially for situations like hardware malfunctions, setting up new equipment, or when hands-on training is needed.
How quickly can I expect a technician to arrive for on-site assistance?
When your team needs our IT Field Services, we’ll aim to be there as soon as we can. Our IT support team prioritises urgent issues and aims to dispatch a technician as promptly as possible. We have IT Field Technicians all over Australia who are ready to assist you, but the exact response times may vary based on your location and the technician’s availability. While you wait for hands-on help, we’ll provide remote assistance if necessary or offer temporary solutions to assist you.
Can the Grassroots IT Field Services team help with setting up our new office?
We can certainly help with your new office set up or relocation. Our team can help with everything from network installations, workstation setups, or server configurations, to ensure all your IT needs are met in your new work location.
