Our tailored Support Plans are designed to cater to your ongoing business needs. Whether you're a start-up seeking solid tech solutions or an established company wanting to refine your IT solutions and processes, we can create a Support Plan for you. From rapid issue resolution to proactive systems monitoring, our support encompasses a wide spectrum of services. We’ll alleviate your tech worries and ensure your operations never miss a beat.
Brisbane’s Leading Managed Service Provider
Unlock the power of technology to deliver lasting results
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17+ Years Experience
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Reliable
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Efficient & Seamless Support
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Dedicated
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Hardworking Team Of Experts
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Strategic Approach To IT Solutions
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Investing In Your Success & Growth
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Delivering Meaningful & Tangible Business Results
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About Us
Your Expert IT Solutions Partner
Grassroots IT is a managed service provider, specialising in Microsoft solutions. Our extensive IT expertise stems from our experience in collaborating with diverse clients across an array of industries and organisational levels. However, our strength comes from recognising how integral technology can be in empowering our clients and their businesses. Grassroots IT is more than just a company; it’s a fusion of passion, expertise, and a genuine desire to see businesses thrive with proven technological solutions.
We boast a talented team of dedicated professionals who share a commitment to learning, growing, and helping clients with tailored IT solutions. Over the years, Grassroots IT has fostered deep-rooted relationships with clients, establishing itself as a reliable technology partner.
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Our Values
What We Do
Grassroots IT is an experienced managed service provider with the ability to assist businesses with various IT solutions. Each of our service sectors includes several different services, which can be combined in a tailored package according to the needs of our clients.
IT Support
Enhance your business with our comprehensive managed IT services. With everything from Remote IT Support to Onsite IT Solutions, our expert team can ensure that your technology operates seamlessly, leaving you free to concentrate on growing your business.
IT Support Plan
IT Help Desk
Is your business facing technical challenges? In the digital world, challenges can pop up at any time. Our IT Help Desk is at your service. Our team of experts are willing and ready to tackle your IT challenges head-on, ensuring minimal disruptions and swift solutions. Our Help Desk team can be mobilised at a moment’s notice to provide support remotely or visit you on-site if needed.
IT Field Services
For issues that require an on-site touch, our Field Service team is ready to help you. We'll come to you, equipped with the tools and expertise needed to get your systems back on track. From providing proactive solutions such as new staff IT set-up to assisting with troubleshooting and addressing your complex computer hardware issues, we can get our Tech Experts to you as soon as possible.
Onsite IT Support
When it comes to IT Support, we try to assist you remotely where possible, but sometimes our clients need a hands-on approach. In these scenarios, our Onsite IT Support team is here to provide the help you need, right at your doorstep. We'll troubleshoot your IT issues, optimise your hardware, and fine-tune your systems at your business location – or even multiple locations if needed.
Remote IT Support
Distance is no obstacle to resolving your tech issues. Remote IT Support can often provide faster solutions to your tech problems. Our Remote IT Support team will swiftly and safely connect to your system. From there, we can diagnose and solve issues from afar, ensuring your operations stay seamless. If needed, of course, we can also come and assist you in person with our Onsite IT Support services.
Cloud IT Support
Navigate the cloud with confidence. Your Cloud offers you limitless potential and can revolutionise your business. Yet it is critical for the safety of your important software and data. Our Cloud IT Support ensures your cloud-based systems are not only operational but optimised for peak performance and security.
Network Management
If you want your business to thrive, your digital highways must continue to run smoothly. Our Network Management services can ensure that your network is maintained properly, whether you have important data to protect or you are anticipating a surge in future. From setup to optimisation, we handle all aspects of network performance.
Infrastructure Management
A strong and secure IT infrastructure is the backbone of success within most businesses. Our Infrastructure Management services will ensure your hardware and software work together harmoniously. This means that your staff and your overall business will operate more efficiently than ever, allowing you to boost productivity and even increase bottom-line profits each year.
Managed IT
Busy businesses don’t have time for IT systems to let them down. Managed IT is our core service offering. We’re passionate about providing comprehensive long-term IT solutions to give you peace of mind. With our Managed IT services, we’ll take care of your tech needs comprehensively, so you can focus on driving your business forward. Whether you’re looking for a new IT partner or your business is growing at a faster rate than you can manage, we can help.
Co-managed IT
Do you already have an IT Professional – or even a team – working within your business? Collaboration meets expertise with our Co-Managed IT services. With this service, we’ll work collaboratively with your team, amplifying your tech capabilities with additional support. The details of this arrangement can vary according to your capabilities and your needs, but we will ensure that you have the ongoing IT Support that you need.
Vendor Management
Do you want to simplify your tech ecosystem? Many of our clients have multiple IT vendors they need to liaise with to get their problems solved. Our Vendor Management services streamline your interactions with tech suppliers, ensuring seamless integrations and support.
Cybersecurity
In our digital world, cyber threats are becoming more and more prevalent. Safeguard your digital assets with our robust Cybersecurity Solutions. Grassroots IT provides reliable and proven strategies to protect your data, systems, and reputation from evolving threats.
Cybersecurity Audit
Are you concerned about the strength of your organisation’s IT systems? Our Cybersecurity Audit involves a comprehensive review of your information systems. It identifies vulnerabilities, ensures compliance with industry regulations, and verifies that all your cyber defences are configured correctly. Conducting audits regularly means you’ll stay one step ahead of any potential cyber threats.
Cybersecurity Risk Assessment
A Cybersecurity Risk Assessment is like a proactive health check for your company's tech environment. This way, you can dive deep into your IT world, identify your system’s vulnerabilities, and figure out any risks they pose. Then, together, we can map out a comprehensive strategy to amplify your organisation’s cybersecurity measures.
Cybersecurity Awareness
Are you employees taking unnecessary risks in your IT environment? As more businesses, embrace remote working or hybrid working models, cybersecurity risks become increasingly prevalent. Even the most sophisticated security software can be rendered useless if employees aren’t aware of the risks they face daily. Our Cybersecurity Awareness programs can educate your staff on the importance of cybersecurity. This can include the types of threats your staff might encounter, and best practices for avoiding and reporting potential security breaches.
Essential 8 Cybersecurity
Have you heard of the Essential 8? This is a suite of baseline cybersecurity strategies that businesses are recommended to implement. It provides a foundation for robust cybersecurity, including application control, patching applications, and restricting administrative privileges among other strategies.
Cybersecurity Plan/Strategy
Does your business have an up-to-date Cybersecurity Strategy? If not, it’s crucial that you constantly update your cybersecurity strategy to suit your business’s changing structure and goals. And it’s not only your business that changes; cybersecurity threats evolve and grow more sophisticated all the time, and your cybersecurity strategy needs to adapt accordingly. A cybersecurity strategy can outline your organisation’s defence objectives, resource allocation, and a create plan of action in the face of a potential breach. It's a roadmap to ensure that you’re not only protecting your current assets but also preparing for future threats.
Cybersecurity Management
Once you have a robust cybersecurity strategy, it’s crucial that you implement all the appropriate resources to manage your organisation’s cybersecurity needs. Imagine Cybersecurity Management as the guardian of your digital world. Just as we evolve and adapt in our daily lives, cyber threats change too. This means continuously tweaking and refining our game plan, ensuring your business stays one step ahead and shielded from these digital threats. It's all about keeping your business protected while the digital world continues to evolve.
Cloud Security
The power of the cloud offers some truly magical possibilities. But as businesses are increasingly shifting to cloud-based solutions, they also face the potential for increased risks. Cloud security services focus on safeguarding all your cloud-stored data, applications, and infrastructure from unauthorised access and any potential cyber threats. As you leverage the cloud's power, we’ll ensure its protection, providing secure and uninterrupted operation for your business.
Cloud
With remote work commonplace, the cloud is everything. Embrace the power of the cloud with our tailored solutions. Whether you're looking for Cloud Infrastructure, Cloud Data Recovery, or Managed Cloud solutions, our IT experts have you covered.
Managed Private Cloud
The private cloud provides businesses with an exclusive and secure environment that offers flexibility and customisation. Our Managed Private Cloud services ensure that your most important business applications and data are safe and secure. We create a controlled and dedicated space for your most important business assets. That means you’ll have all the benefits of cloud computing while retaining high levels of security and control.
Managed Public Cloud
Managed public clouds offer a superior level of flexibility and scalability. This makes them a preferred pick for businesses all over the world. Whether you're taking your first steps into the mystical world of the cloud or you’re looking to expand, our dedicated team can make sure your journey is streamlined, secure, and cost-effective. We can handle all of your Managed Public Cloud Services, and look after all the time-consuming behind-the-scenes complexities. This lets you focus on the parts of your business that really matter.
Cloud Data Recovery
Losing your cloud data or having it become compromised can be a terrifying experience, whether you have suffered a small data loss or a company-wide breach or cloud mishap. When unexpected events occur, the safety and swift recovery of your data is essential. Grassroots IT's Cloud Data Recovery solutions are about more than just backup; they're about peace of mind. Our expert team can implement robust recovery strategies at speed, making sure that your data is safe and accessible whenever you need it.
Microsoft Azure
Microsoft Azure is one of the leading cloud service platforms. It offers customers a range of essential tools and services that they can leverage to help their businesses grow faster than ever. Our experts at Grassroots IT are experts when it comes to Azure's vast capabilities. We can introduce you and your team to Microsoft Azure and implement it within your business successfully, customising its features to suit your needs, all while ensuring security and efficiency.
Cloud Infrastructure
The modern digital world is changing faster than we could have ever imagined. In this environment, businesses must have a dynamic and resilient cloud infrastructure. When you work with Grassroots IT, you’ll get a dedicated tech partner who can create a robust cloud infrastructure that's resilient, adaptable, and perfectly aligned with your business goals.
Cloud Migration Services
Cloud migration covers the process of moving data, applications, and other business elements to cloud computing environments. Usually, this means moving your businesses’ data from your own servers or storage to a publicly hosted cloud.
Connectivity
With more and more businesses working with national or international stakeholders and remote employees, connectivity is more important than ever. Stay connected and productive with our reliable connectivity solutions. We can ensure your business remains seamlessly linked to boost efficiency and improve your ongoing business operations.
Business Internet Services
If you’re a thriving business, you’ll need more than just a standard Internet connection to operate at full capacity. The right business internet service can make all the difference when it comes to keeping up with your competitors. Grassroots IT’s Business Internet Services offer unmatched speed, reliability, and security. We can make sure that your business stays connected, operational, and ready to face any challenges. This creates a super-efficient environment where data-driven decisions can be made in real time.
MPLS Connectivity
Multiprotocol Label Switching (MPLS) refers to the super-efficient method of directing data traffic across enterprise networks. Grassroots IT’s MPLS Connectivity offers businesses a way to streamline their network traffic management. By prioritising data packets, it can ensure faster speeds, superior service, and enhanced security. MPLS Connectivity is perfect for businesses that need to facilitate swift and secure data transmission.
SD-WAN Connectivity
Software-Defined Wide Area Networks (SD-WAN) are revolutionising the way businesses think about network connectivity. Our SD-WAN Connectivity services offer businesses a better way to operate, allowing our clients can boost agility, unlock cost-efficiencies, and optimise cloud application performance. Best of all, they can securely connect users to applications and break free from rigid architectures. All up, it means a more agile and responsive network infrastructure, which gives them more flexibility.
Professional Services
Unlock exceptional expertise with our diverse range of professional services. From IT Infrastructure Projects and Consulting to Cloud Migrations, partner with us to achieve digital excellence.
IT Infrastructure Projects
Your company’s IT infrastructure is the foundation for its operational success. At Grassroots IT, we dive deep into your business from the very beginning to understand how it works. This enables us to make sure that every single IT infrastructure solution that we offer can be fine-tuned to work cohesively for your business. We can help with every aspect of your IT infrastructure projects, from design to implementation and troubleshooting. The whole process is streamlined, strategic, and, most importantly, aligned with your business objectives.
IT Consulting
Navigating the vast and complicated world of IT can be incredibly overwhelming and, at times, frustrating, especially for businesses with ever-changing requirements. Our expert IT consultants can conduct an in-depth analysis of your business. From there, we can offer insights and craft meticulous tech strategies that cater to your overarching vision as well as cover any immediate needs.
IT Staff Augmentation
Is your IT team short-staffed? Every tech project you undertake needs a unique set of skills. Our IT Staff Augmentation services ensure that you have access to the right expertise according to the demands of your business. Whether you need assistance with a short-term project or a full set of staff for a long-term partnership, we can bolster your existing workforce to suit your business and integrate seamlessly into your operations.
Digital Transformation
The digital age is here, opening up a world of possibilities. For businesses ready to embrace emerging technologies and systems, the future looks bright. Grassroots IT can empower your business to seize exciting new opportunities in the digital world. All of this ensures that you don’t just adapt to the digital era, but you start to thrive. Instead of jumping on every single digital trend, we’ll provide you with customised solutions that will help you stay ahead of the game.
Business Continuity Planning
The modern business world can be complex and unpredictable. In this environment, having a robust business continuity plan is essential. Grassroots IT will take the time to understand the specifics of your business, including its complex needs and goals. From there, we’ll carefully craft a business continuity plan to ensure that no matter what happens, your business can face a wide array of challenges with ease.
Office Relocation
Relocating shouldn’t cause headaches, but without a proper plan, it can be extremely disruptive to businesses. Our custom office relocation strategies focus on seamlessly transitioning all of your IT ecosystems. While doing so, we guarantee minimal downtime, maximum efficiency, and continuity for your business.
Business Process Automation
In the modern age, efficiency rules. Automation can play a big role in maintaining productivity for businesses and ultimately boosting your top-line profits. Grassroots IT can bring you comprehensive business automation solutions that are crafted to the last detail, ensuring they integrate seamlessly into your operations. The result? Vastly improved growth and efficiency.
Backup & Disaster Recovery
Losing your data, systems and information can be extremely stressful and disruptive. Yet, in an ever-changing digital world, mistakes happen and systems can be breached. IT challenges can often be complex and unpredictable. This landscape requires a reliable safety net to allow you to protect your business from data loss and security breaches. With our customised backup and recovery solutions, your business will be shielded against potential setbacks and ready to bounce back swiftly in case of a crisis.
IT Strategy
Modern technology is ceaselessly evolving. Businesses need constant and strategic navigation to thrive in such an environment. Grassroots IT can make sure that your technology journey is safe and secure, helping you chart new territories and leverage emerging opportunities at speed. We have helped countless businesses to craft clear and concise IT strategies. We can do the same for your business, blending expert insights, proven solutions and customised alignment to help you achieve business growth.
End-User Computing
Enhance user experience and productivity with our end-user computing solutions. From Device Management to IT Procurement, we can help optimise your company’s devices, software, and interfaces for seamless interaction and uninterrupted business operations.
Device Management
Managing and monitoring every device in your organisation can be daunting. From desktops to laptops and beyond, you need to ensure that all devices are consistently monitored, updated, and maintained. We can help make this happen, meaning you experience fewer unexpected tech issues and a seamless, more efficient working experience for your team.
Mobile Device Management
With the rise of remote work arrangements and flexible remote access, mobile device management has become essential. Our Mobile Device Management services can ensure that your employees have secure, optimised, and unhindered access to the resources they need, on a range of mobile devices anywhere in the world.
IT Procurement
Navigating the world of IT equipment and software purchasing can be complicated and overwhelming, even for seasoned IT professionals. Our IT Procurement services can help simplify this journey. We’ll assist you in making informed decisions and ensure you acquire the right tools and technologies. We’ll help you select the IT tools that align perfectly with your business goals, working within your budget to ensure that you get the best value.
Applications
As the digital world expands to incorporate an exciting new world of technological solutions, many businesses are embracing new software applications. We can help you to create and manage your business applications. Our software application services cater to your unique needs, enhancing efficiency and streamlining your technological suite.
Microsoft 365
Harness the power of a comprehensive suite of productivity tools designed for modern businesses. Microsoft 365 combines the most efficient and powerful business applications. These apps enable collaboration, security, and creativity. Grassroots IT is a trusted
Office 365
Harness the power of a comprehensive suite of productivity tools designed for modern businesses. Microsoft 365 combines the most efficient and powerful business applications. These apps enable collaboration, security, and creativity. Grassroots IT is a trusted Microsoft 365 partner and has expert knowledge about using it to integrate all your systems in the best ways possible. We ensure that you can leverage the full potential of Microsoft 365 to enhance collaboration, security, and growth for your business.
Power Platform
Adaptability and flexibility are crucial in today’s business world. To stay ahead of the game, businesses need to optimise their business processes as much as possible to gain and retain a competitive advantage. They can do this by leveraging versatile platforms to boost their success. Microsoft Power Platform is a game-changer for organisations all over the world and includes a vast array of tools for businesses. As your trusted Power Platform support partner, Grassroots IT can ensure that you harness the full potential of this transformative tech platform.
SharePoint
Microsoft SharePoint has emerged as one of the world’s most versatile platforms. It’s a platform with the power to streamline your business processes, enhance collaboration, and boost day-to-day efficiency within your organisation. Grassroots IT has in-depth expertise when it comes to SharePoint, allowing us to offer unparalleled SharePoint support. We can analyse your business structure and make sure that you are harnessing the platform’s capabilities to the fullest extent.
Microsoft Teams
Microsoft Teams has transformed the landscape of team collaboration and communication, especially as businesses all over the world have embraced remote working. As your trusted Microsoft Teams consultants, the team at Grassroots IT are committed to helping you unlock the potential of this platform. We can help your business communicate seamlessly and enhance productivity with just a few streamlined steps.
Power BI
Every business has access to data, but not everyone knows how to utilise it effectively. Your business’s data contains a treasure trove of insights just waiting to be unlocked. By utilising Power BI, you can visualise that data and gain actionable insights. Grassroots IT can use our deep understanding of business intelligence and analytics to help you make the most of this app.
Microsoft Intune
Want to enhance your enterprise mobility while maintaining security? Microsoft Intune offers mobile device and application management, ensuring your team can work from anywhere without compromising security. With Intune and Grassroots IT's guidance, you'll empower your team to work from anywhere, ensuring security isn't sacrificed for convenience.
Microsoft Power Apps
Crafting bespoke software apps has never been easier. Microsoft Power Apps gives businesses a platform to create and deploy software applications that are tailored to their specific business needs. By combining Power Apps with Grassroots IT's in-depth knowledge and expertise, your business can deploy business applications designed specifically for its distinct needs, all without a single line of code.
Microsoft Power Automate
Do you want to streamline and optimise your workflow processes effortlessly? With Microsoft Power Automate and Grassroots IT's in-depth expertise, your business can automate repetitive tasks, enabling your team to focus on what truly matters. Our expert team can guide you in harnessing the full potential of Power Automate, driving your productivity to new heights.
VoIP
In recent years we have seen exciting new possibilities emerge when it comes to Voice over Internet Protocol, or VoIP. If you want to revolutionise communication in your business and boost productivity, particularly with your remote workforce, efficient VoIP apps are crucial. Grassroots IT brings clarity, quality, and a deep understanding of managing both voice and data apps, ensuring your communication is seamless and efficient.
Microsoft Teams Phone
Stay connected seamlessly with Teams Phone, no matter where you are in the world. Teams Phone is an integral component of Microsoft's communication suite. With Grassroots IT's expert knowledge of Microsoft Teams Phone, you can ensure reliable, high-quality voice communication right across your organisation. Transition from chats to voice calls effortlessly and enhance your business's communication infrastructure, knowing you're backed by experts who prioritise your connectivity needs.
What Our Clients Say
Justin Davies
Chief Operating Officer, Northrop
George Blake
IT & Systems Manager, Westside Corporation
Randall Smith
CEO, Churchill Education
Craig O'Connor
IT Manager, Darwin Port
Alan Smith
Chief Executive Officer, AEIOU Foundation
Letiscia Xavier
Director, Vital Chemical
Deanna Sligo
Kim Rooney
Mithila Wanigathunge
Christine Rea
Ken Madsen
Sheila Levine
Our Process
Review
We review your existing technology, challenges and business plans.
Recommend
We recommend options for your consideration.
Engage
You choose how you would like to proceed.
Onboard
We onboard you as a client and begin the agreed work.
Annual
Understand
Quarterly
Identify
Quarterly
Deliver
Quarterly
Design
Blogs
Leadership
What is your strategy? Do you really have one?
Strategy doesn't need to be difficult or complicated, but it does need to be well thought out and understood. After all, without strategy, execution is aimless.
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Cybersecurity
Why do Australian businesses require cyber security? Here are some eye opening stats.
In just the last five years, business leaders have changed the tone of their cyber security conversations. It is no longer a discussion about layers of defence or the beefiness of the firewall, instead Directors now understand it’s no longer a matter of ‘if’ but instead a matter of ‘when’ the system will be breached. And the...
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Leadership
How we operate remotely between Brisbane, Auckland and Clark
It’s been an amazing few years at Grassroots IT, not least of all because of the international growth that we’ve experienced both with our clients and our team. If you had have asked me five years ago whether Grassroots IT would one day not only be supporting multinational clients, but have our own workforce spread...
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IT Support
What is a Managed Service Provider and when do I need one?
Whether you are a Digital Transformation powerhouse, or you provide the best Tree Lopping services in Brisbane, technology is integral to the success of your organisation. This is especially true for small to medium businesses where margins can be thin, and the market competitive. To remain agile it’s critical to extract the most out of...
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Cybersecurity
The Notifiable Data Breach scheme. Is your business ready?
As the new Notifiable Data Breach Schemecomes into effect in Australia as of 22 February 2018, there is now an onus on business to protect and notify individuals whose personal information is involved in a data breach that is likely to result in serious harm. When most people think of data breaches, they think of sneaky...
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Leadership
Why aligning your IT strategy with business goals is critical for success
I recently threw a question out to a group of my professional peers, asking them what they saw as the benefits of aligning IT strategy with business strategy. The responses I received were nothing short of exceptional. It reinforced for me (yet again) what an insightful, intelligent and progressive professional community I have the good...
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Cybersecurity
3 reasons you need to enable Multi-factor Authentication (MFA) today
Multi-factor authentication (MFA) is a security measure that requires more than one piece of evidence to verify your identity. MFA can protect your accounts from unauthorized access, even if your password is compromised. In this blog post, we will discuss three reasons why you should enable MFA for your online services.
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Cybersecurity
How Your Data Can Be Lost in the Cloud (and How to Prevent It)
If you are using one of the major Software as a Service Offerings (SAAS), such as Office 365 or public cloud file storage, then you are benefitting from incredible economies of scale. Your data is highly available and accessible from almost anywhere securely. So, you may be thinking… “All of my stuff is in the cloud. It’s safe!“ But...
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Microsoft 365
Office 365 vs. Microsoft 365: What’s the Difference?
Most people are aware of the Microsoft Office Suite. Office has been around for a very long time, in fact you used to be able to buy it on CDs, remember those things? Of course, these days, we are all used to a much more convenient and powerful way to create, collaborate and generally get...
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Cybersecurity
How to identify a phishing email
Phishing is the most common form of cyber threat that you are likely to face, while also being one of the easiest to avoid falling foul of. But to stay safe you must be able to quickly identify a phishing email. Read on to learn about the common traits of phishing email, and how to stay safe
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Cybersecurity
Why an Intelligent Firewall is Critical For Your Network Security
Find out the difference in our new video In years gone by, we may have thought the chance of experiencing a cybersecurity breach was pretty low but, these days, the more aware business leaders talk not about the possibility but of when a cyberattack will happen. So let’s talk about how can we take preventative action to defend our computer systems and keep...
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Cybersecurity
What is the Essential Eight cybersecurity framework
Cyber-security threats and data breaches are becoming increasingly rampant, sophisticated and difficult to mitigate. Statistics from the latest Australian Cyber Security Centre Threat Report show that instances of malware attacks, data breaches, and intrusion attempts are on the rise. The challenge of ensuring cybersecurity is a global issue affecting many industries and organisations.
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Cybersecurity, Microsoft 365
Microsoft Office 365 security tips to implement today
Microsoft Office 365 has many security features and capabilities built in, however with a few simple steps you can greatly increase your cybersecurity stance with some easy changes to system configuration and business practices.
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IT Support
5 Tips for Successfully Outsourcing IT Support
A Managed Service Provider (MSP) can help your business stay up-to-date with the latest technology and remain competitive in today’s challenging business environment. What's more, it can do all this while cutting your in-house IT support costs and freeing up your technical staff for mission critical tasks.
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Microsoft 365
Why We Fell In Love with Microsoft Teams While Working from Home
So many communications apps and collaboration tools are readily available these days, with more being developed daily. With an abundant amount of options to choose from, how do you pick out one that is perfect for your business needs? If you’re looking for the best option to choose as your organisation’s collaboration channel and wondering...
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Microsoft 365
How Microsoft Teams Enables Seamless Collaboration
Collaboration has always been a foundation for organisational growth and efficiency. To put it simply, when we share ideas, knowledge, passion and skills, the outcome is better than if we had have done it alone. Organisations with employees who feel connected to their team members and workplace are also more likely to have increased engagement and retention rates, which can lead to greater productivity and profit, so it’s well worth pursuing a culture that supports and celebrates collaboration. So, how can we make it easier for collaboration to occur in the workplace?
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Microsoft 365
Office 365 is now Microsoft 365
On 21 April 2020, Microsoft revealed in an online announcement that its line of Office 365 subscription plans would be renamed, substituting it with the Microsoft 365 branding instead. Don’t hold out high expectations for an out-of-the-box name idea though (sometimes causing a little confusion, Microsoft tends to keep its product names pretty similar). Moving...
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Microsoft 365
How to run a daily huddle using Microsoft Teams
Tips for maintaining a happy & engaged workforce With a team covering three countries, remote working is at the core of how Grassroots IT functions, and our daily huddle is crucial to maintaining a high performing, happy and engaged team. Microsoft Teams is critical to the way we run our daily video huddle, with the...
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Leadership
How investing in the right IT services can save your business money
While investing in technology is not an insignificant part of any business’ budget, having the right IT services in place could actually help your business to save money. In this blog, we share our five essential services to ensure that your IT budget is well spent and your business isn’t just surviving but thriving. #1....
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IT Support, Leadership
How to get the best from your IT support team
It’s fair to say that you’ve invested a lot in your IT support team. If you have an IT support team in house, then you’ve spent time and money recruiting them, training them, and developing them with the hard and soft skills necessary to perform at a high standard. You’ve spent money on computers, software,...
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Microsoft 365
Understanding the different Microsoft 365 pricing plans
Tips on choosing the right plan for your business Navigating the multiple options and finding the right Microsoft 365 plan for your business can be tricky. In this blog post, we’ll help you cut through the confusion and make the best decision for your business needs. Price isn’t everything, but as consumers we often consider...
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IT Support
The top 5 benefits of outsourced IT support
There can be significant benefits to outsourcing your IT to a managed IT service provider. Of course every organisation has unique business requirements, but there are some common themes that outsourcing IT can help address.
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IT Support
Managed IT Support pricing – everything you need to know (2023)
If you’re considering engaging a Managed Service Provider (MSP) it's important that you understand what factors can influence Managed IT Support pricing. You may be looking to change from an existing MSP, upgrade from adhoc support, or perhaps complement an existing in-house resource; either way it’s important that you understand the factors that can influence how much Managed IT Support might cost, and what that price is likely to look like.
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Microsoft 365
How to leverage the power of Microsoft 365 app integration
Every business has a multitude of processes and functions that must be performed in order to deliver value to stakeholders and ultimately remain in business. With technology at the heart of modern business this means that (as we hear so often) – “There’s an app for that”. The prevalence of cloud apps sold on a...
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IT Support
Choosing the best Managed IT service provider in Brisbane
Whether your business is growing and you’re ready to level up your IT to include a dedicated IT provider, or you’re looking for a new IT provider to partner with, you need to consider Managed IT Support - which means working with a Managed Service Provider (MSP) . So let's talk about choosing an MSP and how to find the right IT partner for your business.
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Microsoft 365
What is the Microsoft Power Platform
The Microsoft Power Platform is the collective term for four Microsoft products: Power BI, Power Apps, Power Automate and Power Virtual Agents. More than the sum of its parts, the Power Platform is a no-code to low-code platform that users with no coding experience can use to analyse data, build solutions, automate processes and engage online.
Although perfectly at home integrating with third-party apps, the Power Platform truly shines when used with your Office 365 subscription, and being a low to no code platform means it can be used without the need to rely heavily on IT or coding experts.
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Microsoft 365
5 Reasons to Use Microsoft Teams Instead of Emails
Email has long been the mainstay of team communication and collaboration. Indeed, despite also being the bane of effective collaboration, for many organizations it remains at the heart of how teams communicate and work together.Part of the Microsoft 365 suite of cloud services, Microsoft Teams is the modern alternative to email, enabling clear, efficient and effective communication and collaboration both with...
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Cybersecurity
4 Cybersecurity Essentials Every Business Should Have
It’s no secret that, as we become more and more dependent on technology to run our businesses and become reliant on internet-connected devices, both for our personal and professional lives, we also become more vulnerable to cyber threats. US$2.9 billion is lost to cybercrime each minute and, as at 2020, the average cost of a data breach was a staggering US$3.86 million. However, there are basic cybersecurity foundations we can put in place, ranging from simple to more complex, in order to protect ourselves and our businesses from cyber attacks.
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Microsoft 365
Everything you need to know about Microsoft Teams Phone (aka Teams Calling)
Microsoft Teams Calling is a cloud-based PBX phone system built right into the familiar Microsoft Teams platform. Microsoft Teams already lets you make both voice and video calls to other Teams users, irrespective of if they are within your organisation or are external parties. By enabling Teams Calling, this functionality is extended even further to allow you to make and receive calls with people using traditional phone systems.
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Cybersecurity
5 questions board members need to ask about cybersecurity
Cybercrime is now a multi-billion-dollar industry that impacts organisations of all shapes and sizes. That means cybersecurity is no longer a matter to be left to your IT department. Ensuring that your organisation is properly protected from cyberattack must now be a board level priority.
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Cybersecurity
Cyberattacks today are constantly on the increase. And with most businesses using cloud solutions for data storage and email as their main form of communication, the term ‘ransomware’ is something all company executives should understand.
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IT Support
5 ways the right IT partner can support your in-house IT staff
Engaging with an IT partner doesn't need to be an all-or-nothing exercise. In many cases organisations will partner with an IT provider to work alongside existing in-house IT staff to provide complementary skills and capabilities. When choosing an IT partner to work alongside in-house IT staff it's important to choose one familiar with this model to ensure a productive, harmonious engagement.
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Microsoft 365
How to update your profile picture in Office 365
People do business with people, so your profile picture is a great way to represent you and your business. Whenever you send an Outlook email to your contacts, a little circle icon of you should be visible to the recipient and it should be something striking. Who wouldn’t want to look good in their email profile picture,...
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Microsoft 365
Using Conversation Clean Up to Achieve Inbox Zero
For most of us, the goal of achieving Inbox Zero (“a rigorous approach to inbox management, aimed at keeping the inbox empty”) is not an easy task to work on. It’s just a lot to have to go through tons of emails from who-knows-when with the goal of clearing up unwanted emails from your Outlook Inbox then,...
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Microsoft 365
Before you panic, here’s how to recall an email in Outlook
4 tips for avoiding an embarrassing mistake Have you ever experienced that sinking feeling as you realise you have accidentally sent an email to the wrong person? If you are lucky, it could just be an embarrassing blip on your day, but there is the potential for some very real damage. There is the occasional story on...
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Automation, Microsoft 365
Office Lens: a OneNote Scanner for your Pocket
There is one app on my iPhone that I now simply cannot live without. The app is called Office Lens and it is available for free at the Apple App Store and for your Android phone on Google Play. In a nutshell, the Office Lens app is a portable scanner in your pocket. Now, these kinds of apps aren’t new....
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Microsoft 365
How to install Office 365 desktop applications on your computer
Tips for installing Word and Excel A lot of Microsoft Office 365 plans include what’s called Desktop Licensing. This is the bit that lets you install the Microsoft Office applications such as Word and Excel on your computer. In this post we show you how to install Office 365 on your computer. 1. Sign in with your...
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Cybersecurity
How Easy Is It to Guess Your Password?
It is a common understanding that passwords are supposed to protect our accounts. But how much does your designated password protect you and your information? If the bad guys come hacking into your personal and corporate accounts one day, how sure are you that it’s going to be a tough job for them? Let us...
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Automation
Cheapest and Easiest Way to Manage Email Signatures
Businesses tend to spend considerable effort on social media, but email is still really important for client communication and marketing. In fact, compared to other marketing channels, email marketing actually has a 4400% ROI which means that for every $1 spent, you generate $38 in revenue. (Campaign Monitor) Email is an opportunity for us to...
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Microsoft 365
Voice-to-text dictation with Windows and Office 365
Manoeuvre your Windows PC with just your voice When Pam (a busy property manager) broke her wrist roller skating over the weekend, she thought she wouldn’t be able to get back to work at the real estate agency until she got her plaster off. However what Pam didn’t realise is that Microsoft has some pretty...
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Microsoft 365
5 Yammer tips to improve office communication
How the app can connect your staff and share ideas Microsoft Office 365 is designed from the ground up to enable seamless collaboration and encourage greater team communication. With this philosophy built into every app, it’s not surprising that there is some crossover between what each app can be used for. Yammer, SharePoint, and Teams...
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Automation
Automate repetitive and time-consuming tasks with Power Automate
Power Automate is a tool for automating repetitive and time-consuming tasks. As part of the Microsoft Power Platform, it can integrate quickly and easily into other Microsoft apps such as SharePoint and Outlook but can just as easily integrate with hundreds of non-Microsoft apps using an extensive collection of third-party and custom connectors. Even older legacy apps can be automated using a feature called Robotic Process Automation.
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Cybersecurity
Cybersecurity Policy Resources
Effective cybersecurity is as much about policy & governance as it is about tools and technology, however knowing where to start with these things can be challenging. In this post we have compiled a list of useful cybersecurity policy resources to help you build and enhance your cybersecurity governance.
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Leadership
3 technology trends to watch in 2023
From the mainstream adoption of artificial intelligence to the growing popularity of business process automation, companies must stay up-to-date in order to stay competitive. In this blog post, we explore three technology trends to watch in 2023, including the rise of AI, the increasing importance of business process automation, and the ever increasing cybersecurity threat. Stay ahead of the curve and learn how these trends can help your business succeed.
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IT Support
3 IT Support metrics that actually matter and why
When it comes to measuring the effectiveness of IT support, many senior business leaders find themselves drowning in a sea of data, with no clear understanding of which metrics really matter. In this blog post, we'll be taking a closer look at three key metrics that every business leader should be paying attention to when it comes to measuring IT support performance and optimising the effectiveness of IT within their organisation.
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Cybersecurity
The top 5 cybersecurity threats to your business and how to prevent them (2023)
Cybersecurity threats are a serious risk for any organization or individual that relies on digital systems. Cyberattacks can result in data breaches, financial losses, reputational damage, or even physical harm. In this blog post, you will discover the top 5 cybersecurity threats that you need to be aware of and how to protect yourself from them.
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Cybersecurity
Building a culture of cybersecurity awareness in your business
Cybersecurity is not just a technical issue, but a human one. Your employees are the first line of defense against cyber threats, and they need to be aware of the risks and best practices. In this blog post, we will share some tips on how to build a culture of cybersecurity awareness in your business.
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Cybersecurity, Microsoft 365
Boost Your Microsoft 365 Security: 5 Critical Questions to Ask
Microsoft Office 365 is built from the ground up to be a highly secure platform, but that doesn’t necessarily mean that your own Office 365 environment is configured securely. Ultimately the responsibility for securing your Office 365 environment, and the information and data stored in there, rests with you. Microsoft provides the platform and the means, but it’s up to you to consider your unique situation and ensure that appropriate security measures are taken.
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Cybersecurity
Decoding Cybersecurity: Busting 10 Common Myths
In the digital age, cybersecurity has become a critical concern for businesses of all sizes. However, there are numerous misconceptions surrounding this complex field that can lead to complacency and, ultimately, vulnerability. In this post, we debunk ten of the most common cybersecurity myths that could be putting your business at risk.
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Cybersecurity
How to mitigate the cybersecurity risks of working from home
While the long-term future of work is still unclear, it’s fair to say that remote working in some form is here to stay, bringing with it new challenges for business leaders, not least of all those tasked with cybersecurity. Old approaches to securing the organisations digital assets have been rendered outdated, while new unforeseen risks have emerged almost overnight.
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IT Support
Recognising the red flags: 5 signs your business needs a new Managed Service Provider
Do you know the signs that indicate when it's time to move on from your current Managed Service Provider? Learn what these are and how to find the best new partner for your business needs.
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Cybersecurity, Microsoft 365
Microsoft Secure Score: Quick Wins for Stronger Cybersecurity
As businesses increasingly migrate to digital platforms, cybersecurity has become a non-negotiable priority. Microsoft 365 leads the way in providing robust security solutions and offers an abundance of features designed to safeguard your business data and systems – but how do you navigate the plethora of options available to ensure that you’re choosing the best...
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Automation
Smart Up Your Business: Getting started with AI to streamline business processes
In today’s rapidly digitizing world, artificial intelligence (AI) has become synonymous with innovation. However, knowing how to introduce AI to your business can be a daunting prospect. Thankfully (and contrary to popular belief), integrating AI into your processes does not need to involve sophisticated systems or complex coding. In fact, there are numerous simple AI...
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Microsoft 365
Microsoft Office 365 Backup: Necessity or waste of money?
The question of whether you should be backing up your Microsoft Office 365 data will often illicit passionate arguments from both sides. On one hand, you have those who argue that Microsoft 365 already has built-in backup and disaster recovery features, making an additional backup unnecessary. On the other hand, you have those who swear...
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Automation
The Benefits of Automating Business Processes (and how to spot opportunities)
As technology continues to advance, the role of automation in business processes is becoming increasingly crucial, at the same time as the complexity and cost of automation rapidly falls. What used to be the domain of large organizations with deep pockets is now easily accessible to small and medium-sized businesses thanks to a raft of...
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Automation, Cybersecurity, Leadership
Three Crucial Elements for your IT Strategy in 2024
Defining your IT strategy is a powerful step towards success, yet alarmingly we still find organisations that don’t take the time to clarify what they expect or require from IT. At its simplest your IT strategy is a statement of how you intend to use IT to support your over-arching business goals. You don’t have...
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Automation
3 Short Automation Case Studies to Inspire Your Thinking
Business process automation is becoming increasingly important in today’s fast-paced and competitive world. It allows businesses to streamline their operations, save time and resources, and ultimately increase their efficiency and profitability. In this article, we will look at three real-life case studies of automation solutions that Grassroots IT has recently implemented for our clients. One...
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Leadership
Common IT Investment Mistakes to Avoid
Spent wisely an IT budget can be transformative. Spent without due caution your IT investment may be money down the drain. Here are 5 of the most common IT investment mistakes we see.
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Microsoft 365
Getting your business ready for Microsoft CoPilot
2023 has well and truly been the year of Generative Artificial Intelligence, triggered by the release of ChatGPT in November 2022. Not only have we seen an entire wave of AI based start-ups spring into existence, but big players like Meta and Google have also launched their own offerings. Without doubt though, the latest technology...
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