1300 554 138
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Support Centre

Managed IT Services North Brisbane

Get In Touch
Locations Contact Details
1300 554 138
admin@grassrootsit.com.au
Mon - Fri: 9:00AM to 5:00PM
Sat & Sun: Closed
76 Kedron Brook Rd, Wilston QLD 4051

Managed IT Services We Offer North Brisbane

Our managed it services in North Brisbane cover a range of IT support services designed to keep your North Brisbane business technology running smoothly. By partnering with us for managed IT services, you can ensure your IT systems are reliable, secure, and suit your business needs, giving you the room to focus on your core operations.

We provide continuous oversight of your IT infrastructure to ensure it operates efficiently and securely with network management. Our team of experts takes a proactive approach to identify and resolve issues before they cause disruptions, maintaining optimal performance.

Our team performs regular backups of your data to protect against loss due to hardware failures, cyberattacks, or other disasters. In the event of data loss, we offer quick IT disaster recovery services to restore your information and minimise downtime.

We implement comprehensive cybersecurity measures to safeguard your business against cyber threats. Our cybersecurity services include audits, cybersecurity planning/strategies, risk assessments, along with ongoing monitoring to prevent and respond to any breaches.

Our IT help desk provides access to IT experts who can resolve any technical support issues you encounter. . This ensures your employees can quickly get the assistance they need, reducing downtime and improving productivity.

We manage your cloud infrastructure and more with cloud services, ensuring seamless operation and scalability. We can help businesses set up private or public clouds, upgrade their cloud options, and migrate clouds to optimise their data safely and efficiently.

We also help North Brisbane businesses with software and applications that will suit your business needs and streamline operations. Our team of experts can help with a range of applications including Microsoft 365, Office 365, Power Platform, SharePoint, Microsoft Teams, Power BI, Microsoft Intune, Power Apps, Power Automation, VoIP, and Teams Phone. If you have a particular app that you want to utilise in your business, contact us to discuss your requirements and we can discuss the appropriate solutions for you.

We offer expert advice to align your IT strategy with your business goals. Our consulting services help you plan for future technology needs, optimise current IT investments, and ensure your IT infrastructure supports your overall business objectives.

Brisbane North - Why Grassroots IT is a trusted Managed IT Service Provider.

Grassroots IT is a trusted managed IT services provider in North Brisbane with a commitment to personalised service, deep industry expertise, and proactive support. 

We tailor our managed IT services to meet the unique needs of each business, ensuring that systems are reliable, secure, and efficient. To ensure we can keep up with the needs of our clients, our team of skilled professionals stays ahead of technological trends, providing clients with the latest innovations and preventive measures to avoid potential issues.

Where possible, you’ll have a single point of contact who will understand you and your business’s IT needs, ensuring a personalised service. This manager will coordinate all your IT requirements and provide consistent support.

Get immediate expert help from our specialists for urgent IT issues. Available both remotely and on-site, ensuring quick and effective problem resolution.

We conduct regular assessments to keep your IT strategy aligned with your business goals. This includes a detailed roadmap for future IT development and improvements.

We perform frequent check-ins to ensure our IT services adapt to your changing business needs. This helps maintain alignment with your objectives and addresses any emerging challenges promptly.

Receive detailed reports that provide insights into your IT system’s performance. These reports can help you make informed decisions and track progress towards your IT and company goals.

Our helpdesk support is available during and outside of regular business hours, offering you convenience and ensuring minimal disruption to your operations.

We provide around-the-clock assistance for critical issues, ensuring that your IT systems are always operational and any emergencies are promptly addressed.

Our IT support staff are available nationwide, providing immediate help when needed, regardless of your location.

Our team ensures a smooth and efficient transition to our services, minimising downtime and ensuring everything is set up correctly from the start.

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FAQs

Make An Enquiry

What are Managed IT Services?

Managed IT Services involve outsourcing your IT operations to a third-party provider. Services include network monitoring, data backup, cybersecurity, help desk support, cloud services, software updates, and IT consulting.

Managed IT Services can save costs, provide access to expert IT support, improve security, ensure compliance, and allow you to focus on core business activities.

Grassroots IT offers network monitoring, data backup, cybersecurity, help desk support, cloud services, software maintenance, and IT consulting. If you’re unsure of what services you need, or you’re after a service you’re not sure we offer, please contact us and we can tell you more about our services and how we can help.

We perform regular data backups and provide quick recovery solutions to protect against data loss from hardware failures, cyberattacks, or disasters. Learn more about our data backup services.

Our help desk support can help with go-to IT support services and outside of regular business hours and offers 24×7 help for critical issues.

Our dedicated onboarding team ensures a smooth transition to our services, minimising downtime and setting everything up correctly from the start.

Yes, we offer on-site IT support for North Brisbane businesses, ensuring immediate assistance regardless of your location.

Managed IT Services are beneficial for businesses of all sizes, from start-ups to established enterprises. That’s because any sized business can benefit from an effective IT infrastructure, sturdy cybersecurity, and ongoing IT support.

"GRIT's commitment to achieving the right result for Northrop has enabled the uplift of our digital environment. They provide a true partnership, working with Northrop to develop solutions that fit our culture and our appetite for change and innovation."
Kiri Hetariki - Quality, Systems and Integration Manager
Northrop Consulting Engineers
"GrassrootsIT has continually proven itself as a contributing partner in digital transformation. Their unwavering dedication to quality, coupled with a relentless drive to improve, has solidified their reputation as a trusted and dependable partner for businesses navigating the complexities of modern IT landscapes."
Stuart McFarlane, Digital Systems Manager
Multi-Cultural Communities Council Gold Coast
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Automation & AI, Microsoft 365

Office Lens: a OneNote Scanner for your Pocket

There is one app on my iPhone that I now simply cannot live without. The app is called Office Lens and it is available for free at the Apple App Store and for your Android phone on Google Play. In a nutshell, the Office Lens app is a portable scanner in your pocket. Now, these kinds of apps aren’t new....
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Email Return
Microsoft 365

Before you panic, here’s how to recall an email in Outlook

4 tips for avoiding an embarrassing mistake Have you ever experienced that sinking feeling as you realise you have accidentally sent an email to the wrong person?   If you are lucky, it could just be an embarrassing blip on your day, but there is the potential for some very real damage. There is the occasional story on...
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Conversation Clean Up Cta
Microsoft 365

Using Conversation Clean Up to Achieve Inbox Zero

For most of us, the goal of achieving Inbox Zero (“a rigorous approach to inbox management, aimed at keeping the inbox empty”) is not an easy task to work on. It’s just a lot to have to go through tons of emails from who-knows-when with the goal of clearing up unwanted emails from your Outlook Inbox then,...
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Office Profile Pic 1200x600
Microsoft 365

How to update your profile picture in Office 365

People do business with people, so your profile picture is a great way to represent you and your business. Whenever you send an Outlook email to your contacts, a little circle icon of you should be visible to the recipient and it should be something striking. Who wouldn’t want to look good in their email profile picture,...
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Discover Our Top 5 cybersecurity tips for CEOs
Cybersecurity

5 cybersecurity tips for CEOs

Cyberattacks today are constantly on the increase. And with most businesses using cloud solutions for data storage and email as their main form of communication, the term ‘ransomware’ is something all company executives should understand.
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Meeting Room Whiteboard
IT Management

5 ways the right IT partner can support your in-house IT staff

Engaging with an IT partner doesn't need to be an all-or-nothing exercise. In many cases organisations will partner with an IT provider to work alongside existing in-house IT staff to provide complementary skills and capabilities. When choosing an IT partner to work alongside in-house IT staff it's important to choose one familiar with this model to ensure a productive, harmonious engagement.
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Boardroom Casual
Cybersecurity

5 questions board members need to ask about cybersecurity

Cybercrime is now a multi-billion-dollar industry that impacts organisations of all shapes and sizes. That means cybersecurity is no longer a matter to be left to your IT department. Ensuring that your organisation is properly protected from cyberattack must now be a board level priority.
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Teams Calling
Microsoft 365

Everything you need to know about Microsoft Teams Phone (aka Teams Calling)

Microsoft Teams Calling is a cloud-based PBX phone system built right into the familiar Microsoft Teams platform. Microsoft Teams already lets you make both voice and video calls to other Teams users, irrespective of if they are within your organisation or are external parties. By enabling Teams Calling, this functionality is extended even further to allow you to make and receive calls with people using traditional phone systems.  
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Security Padlock Laptop
Cybersecurity

4 Cybersecurity Essentials Every Business Should Have

It’s no secret that, as we become more and more dependent on technology to run our businesses and become reliant on internet-connected devices, both for our personal and professional lives, we also become more vulnerable to cyber threats. US$2.9 billion is lost to cybercrime each minute and, as at 2020, the average cost of a data breach was a staggering US$3.86 million. However, there are basic cybersecurity foundations we can put in place, ranging from simple to more complex, in order to protect ourselves and our businesses from cyber attacks.  
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Microsoft Teams Logo
Microsoft 365

5 Reasons to Use Microsoft Teams Instead of Emails

Email has long been the mainstay of team communication and collaboration. Indeed, despite also being the bane of effective collaboration, for many organizations it remains at the heart of how teams communicate and work together.Part of the Microsoft 365 suite of cloud services, Microsoft Teams is the modern alternative to email, enabling clear, efficient and effective communication and collaboration both with...
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Power Platform Logos
Microsoft 365, Power Platform

What is the Microsoft Power Platform

The Microsoft Power Platform is the collective term for four Microsoft products: Power BI, Power Apps, Power Automate and Power Virtual Agents. More than the sum of its parts, the Power Platform is a no-code to low-code platform that users with no coding experience can use to analyse data, build solutions, automate processes and engage online. Although perfectly at home integrating with third-party apps, the Power Platform truly shines when used with your Office 365 subscription, and being a low to no code platform means it can be used without the need to rely heavily on IT or coding experts.
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IT Management

Choosing the best Managed IT service provider in Brisbane

Whether your business is growing and you’re ready to level up your IT to include a dedicated IT provider, or you’re looking for a new IT provider to partner with, you need to consider Managed IT Support - which means working with a Managed Service Provider (MSP) . So let's talk about choosing an MSP and how to find the right IT partner for your business.
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Connected Web
Microsoft 365

How to leverage the power of Microsoft 365 app integration

Every business has a multitude of processes and functions that must be performed in order to deliver value to stakeholders and ultimately remain in business. With technology at the heart of modern business this means that (as we hear so often) – “There’s an app for that”. The prevalence of cloud apps sold on a...
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Calculator Notepad
IT Management

Managed IT Support pricing – everything you need to know (2024)

If you’re considering engaging a Managed Service Provider (MSP) it's important that you understand what factors can influence Managed IT Support pricing. You may be looking to change from an existing MSP, upgrade from adhoc support, or perhaps complement an existing in-house resource; either way it’s important that you understand the factors that can influence how much Managed IT Support might cost, and what that price is likely to look like.
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Genius
IT Management

The top 5 benefits of outsourced IT support

There can be significant benefits to outsourcing your IT to a managed IT service provider. Of course every organisation has unique business requirements, but there are some common themes that outsourcing IT can help address.
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Team Cheering
IT Management

How to get the best from your IT support team

It’s fair to say that you’ve invested a lot in your IT support team. If you have an IT support team in house, then you’ve spent time and money recruiting them, training them, and developing them with the hard and soft skills necessary to perform at a high standard. You’ve spent money on computers, software,...
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Budget
IT Management

How investing in the right IT services can save your business money

While investing in technology is not an insignificant part of any business’ budget, having the right IT services in place could actually help your business to save money. In this blog, we share our five essential services to ensure that your IT budget is well spent and your business isn’t just surviving but thriving. #1....
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Workers Getting Back Office (1)
Microsoft 365

How to run a daily huddle using Microsoft Teams

Tips for maintaining a happy & engaged workforce With a team covering three countries, remote working is at the core of how Grassroots IT functions, and our daily huddle is crucial to maintaining a high performing, happy and engaged team. Microsoft Teams is critical to the way we run our daily video huddle, with the...
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Office 365
Microsoft 365

Office 365 is now Microsoft 365

On 21 April 2020, Microsoft revealed in an online announcement that its line of Office 365 subscription plans would be renamed, substituting it with the Microsoft 365 branding instead. Don’t hold out high expectations for an out-of-the-box name idea though (sometimes causing a little confusion, Microsoft tends to keep its product names pretty similar). Moving...
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Teams Collaboration
Microsoft 365

How Microsoft Teams Enables Seamless Collaboration

Collaboration has always been a foundation for organisational growth and efficiency. To put it simply, when we share ideas, knowledge, passion and skills, the outcome is better than if we had have done it alone. Organisations with employees who feel connected to their team members and workplace are also more likely to have increased engagement and retention rates, which can lead to greater productivity and profit, so it’s well worth pursuing a culture that supports and celebrates collaboration. So, how can we make it easier for collaboration to occur in the workplace?
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Young Person During Intership (1)
Microsoft 365

Why We Fell In Love with Microsoft Teams While Working from Home

So many communications apps and collaboration tools are readily available these days, with more being developed daily. With an abundant amount of options to choose from, how do you pick out one that is perfect for your business needs? If you’re looking for the best option to choose as your organisation’s collaboration channel and wondering...
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Managed Service Provider It Helpdesk Computer
IT Management

5 Tips for Successfully Outsourcing IT Support

A Managed Service Provider (MSP) can help your business stay up-to-date with the latest technology and remain competitive in today’s challenging business environment. What's more, it can do all this while cutting your in-house IT support costs and freeing up your technical staff for mission critical tasks.
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Security Padlock Laptop
Cybersecurity, Microsoft 365

Microsoft Office 365 security tips to implement today

Microsoft Office 365 has many security features and capabilities built in, however with a few simple steps you can greatly increase your cybersecurity stance with some easy changes to system configuration and business practices. 
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Grid Framework
Cybersecurity

What is the Essential Eight cybersecurity framework

Cyber-security threats and data breaches are becoming increasingly rampant, sophisticated and difficult to mitigate. Statistics from the latest Australian Cyber Security Centre Threat Report show that instances of malware attacks, data breaches, and intrusion attempts are on the rise. The challenge of ensuring cybersecurity is a global issue affecting many industries and organisations.
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Intelligent Firewall 1
Cybersecurity

Why an Intelligent Firewall is Critical For Your Network Security

Find out the difference in our new video In years gone by, we may have thought the chance of experiencing a cybersecurity breach was pretty low but, these days, the more aware business leaders talk not about the possibility but of when a cyberattack will happen. So let’s talk about how can we take preventative action to defend our computer systems and keep...
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Throwing Fishing Net
Cybersecurity

How to identify a phishing email

Phishing is the most common form of cyber threat that you are likely to face, while also being one of the easiest to avoid falling foul of. But to stay safe you must be able to quickly identify a phishing email. Read on to learn about the common traits of phishing email, and how to stay safe
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O365 Vs Ms365
Microsoft 365

Office 365 vs. Microsoft 365: What’s the Difference?

Most people are familiar with the Microsoft Office Suite, which has evolved from CDs to cloud-based productivity solutions. Today, services like Office 365 offer a subscription-based model, providing access to a wide range of office apps accessible across devices, including mobile phones. Of course, these days, we are all used to a much more convenient...
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Ways Your Data Can Be Lost In The Cloud
Cybersecurity

How Your Data Can Be Lost in the Cloud (and How to Prevent It)

If you are using one of the major Software as a Service Offerings (SAAS), such as Office 365 or public cloud file storage, then you are benefitting from incredible economies of scale. Your data is highly available and accessible from almost anywhere securely.  So, you may be thinking…  “All of my stuff is in the cloud. It’s safe!“  But...
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Pin Pad
Cybersecurity

3 reasons you need to enable Multi-factor Authentication (MFA) today

Multi-factor authentication (MFA) is a security measure that requires more than one piece of evidence to verify your identity. MFA can protect your accounts from unauthorized access, even if your password is compromised. In this blog post, we will discuss three reasons why you should enable MFA for your online services.
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Strategy Chess Piece
IT Management

Why aligning your IT strategy with business goals is critical for success

I recently threw a question out to a group of my professional peers, asking them what they saw as the benefits of aligning IT strategy with business strategy. The responses I received were nothing short of exceptional. It reinforced for me (yet again) what an insightful, intelligent and progressive professional community I have the good...
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Flow Chart Whiteboard
Cybersecurity

The Notifiable Data Breach scheme. Is your business ready?

As the new Notifiable Data Breach Schemecomes into effect in Australia as of 22 February 2018, there is now an onus on business to protect and notify individuals whose personal information is involved in a data breach that is likely to result in serious harm. When most people think of data breaches, they think of sneaky...
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Managed Service Provider It Helpdesk Computer
IT Management

What is a Managed Service Provider and when do I need one?

Whether you are a Digital Transformation powerhouse, or you provide the best Tree Lopping services in Brisbane, technology is integral to the success of your organisation. This is especially true for small to medium businesses where margins can be thin, and the market competitive. To remain agile it’s critical to extract the most out of...
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World Map
IT Management

How we operate remotely between Brisbane, Auckland and Clark

It’s been an amazing few years at Grassroots IT, not least of all because of the international growth that we’ve experienced both with our clients and our team. If you had have asked me five years ago whether Grassroots IT would one day not only be supporting multinational clients, but have our own workforce spread...
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Padlock Green Door
Cybersecurity

Why do Australian businesses require cyber security? Here are some eye opening stats.

In just the last five years, business leaders have changed the tone of their cyber security conversations. It is no longer a discussion about layers of defence or the beefiness of the firewall, instead Directors now understand it’s no longer a matter of ‘if’ but instead a matter of ‘when’ the system will be breached. And the...
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Strategy Sign
IT Management

What is your strategy? Do you really have one?

Strategy doesn't need to be difficult or complicated, but it does need to be well thought out and understood. After all, without strategy, execution is aimless.
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