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Professional IT Services

Want To Unlock Potential With Our IT Services?

Reliable and strategic professional IT Services are indispensable for businesses, especially in the era of digital acceleration. Whether you’re looking to reshape your IT infrastructure, streamline your business strategies, or enhance your team’s capabilities, the right IT service can make a huge difference when it comes to achieving your business goals.

At Grassroots IT, we believe that your IT services should be fully customisable so that they genuinely align with your business’s unique needs. Our full suite of Professional IT Services can be tweaked and tailored to align with your business goals. We can create a surmised package of services to ensure that you stay ahead in this dynamic digital age.

Why Choose Grassroots IT?

Grassroots IT is dedicated to providing custom IT solutions and attentive support for your business.

Here’s why our seasoned professionals are experts in the field.

The Grassroots IT Difference

With Grassroots IT as your Professional IT Services partner, you’ll benefit from:

Every project at Grassroots IT comes with a dedicated Project Manager to ensure smooth communication and the timely delivery of IT solutions tailored to your needs.

Our IT Services provide you with a dedicated engineer. This guarantees that the technical aspects of your project are always in expert hands and nothing slips through the cracks.

Need specialist advice? Tap into our expert guidance instantly with specialists who are trained to help resolve your urgent IT issues either remotely or in person.

When it comes to our IT services, we know that collaboration is key We’ll work hand-in-hand with you, working together to make sure your business needs and goals are prioritised throughout the process.

We understand just how frustrating it can be when you’re not being updated on the progress of your most important projects or initiatives. We offer regular progress reports, ensuring that you’re always updated on any advancements, issues, or milestones achieved when it comes to your IT Services.

Frequently Asked Questions

Make An Enquiry

How often will Grassroots IT monitor my IT infrastructure?

Monitoring is automated and continuous, so servers, backups and security signals are being watched whether it is a Tuesday morning or a public holiday. What matters is what happens next: alerts flow to our team, who triage genuine problems during extended business hours, with an on-call arrangement covering real emergencies outside them. You hear about issues from us, ideally before you have noticed anything.

Both, and most engagements involve some of each. New builds might mean a cloud environment for a growing business or the IT fit-out of a new office, designed properly from the start. Optimisation work begins with an honest review of what you already run, because the cheapest infrastructure improvement is often configuring well what you already own rather than buying more.

"GRIT's commitment to achieving the right result for Northrop has enabled the uplift of our digital environment. They provide a true partnership, working with Northrop to develop solutions that fit our culture and our appetite for change and innovation."
Kiri Hetariki - Quality, Systems and Integration Manager
Northrop Consulting Engineers
"GrassrootsIT has continually proven itself as a contributing partner in digital transformation. Their unwavering dedication to quality, coupled with a relentless drive to improve, has solidified their reputation as a trusted and dependable partner for businesses navigating the complexities of modern IT landscapes."
Stuart McFarlane, Digital Systems Manager
Multi-Cultural Communities Council Gold Coast
Blogs
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Cybersecurity

The Cybersecurity Gap Stopping Engineering Firms from Winning Tenders

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Five Signs Your Cybersecurity Is Strong But Unprovable

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Is Your Cybersecurity Good Enough, and Can You Prove It?

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Why Microsoft Copilot Isn’t Delivering for Some Businesses

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Copilot
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Microsoft Copilot vs ChatGPT and Other AI Tools: Which Is Right for Your Business?

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The Real Cost of Cybersecurity Decision Paralysis

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Why Knowing Cybersecurity Is Important Isn’t Enough​

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Copilot Readiness: 3 Questions That Will Determine AI Success

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5 Simple Power Apps That Replace Common Excel Spreadsheets

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Five Smart Ways Nonprofits Can Use Copilot to Advance Their Mission

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5 Essential Apps Every Australian Business Should Connect to Power BI

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How Power Apps Transforms Field Data Collection

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SMB1001 Explained: The Five Certification Levels

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Power BI vs Excel Reporting: When to Make the Switch

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Microsoft 365

Information Is Power: How SharePoint Empowers Strategic Decision-Making

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IT Management

What Does a Managed IT Service Actually Include?

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Beyond the Basics: 3 Ways to Make Microsoft Copilot Work Smarter for Your Business

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Transforming Legacy IT to Support Your Nonprofit’s Mission

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Common Cloud Migration Pitfalls (And How to Avoid Them)

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IT Management

Why Change Control Matters (And How It Protects Your Business)

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Cybersecurity, Microsoft 365

Microsoft 365 Security Features for ISO 27001 Compliance

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Maximising Your Microsoft 365 Business Premium Investment: Security Features You Should Be Using

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IT Management

Grassroots IT Achieves Triple ISO Certification

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How Conditional Access Policies Can Dramatically Improve Your Cybersecurity Posture

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How Microsoft 365 Can Help You Meet Data Protection Regulations in Australia

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Stop wasting money on Microsoft 365 licences: why licence management matters

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Azure

Azure Virtual Desktop for Offshore Teams: Enhancing Remote Work Security

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Azure

Azure Virtual Desktop for Graphics-Intensive Applications: When to Consider GPU-Enabled Instances

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Microsoft 365

What is Microsoft Intune? A Straightforward Guide

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Microsoft 365

User & Device Lifecycle Management with Entra ID and Intune

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Cybersecurity, Microsoft 365

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IT Management, Non-Profit

Driving Inclusive Technology Adoption for Non-profits

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Automation & AI, Non-Profit

How AI and RPA Can Transform Non-Profit Operations

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Microsoft 365, Non-Profit

5 Microsoft 365 Tools to change your Non-Profit’s Workflow

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IT Management

Navigating the Transition to Windows 11

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IT Management

Developing an IT Hardware Refresh Strategy

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Leveraging Technology to Improve the Customer Experience

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IT Management

The Hidden Costs of Ageing Technology Infrastructure

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IT Management

The Importance of having a Technology Roadmap for your Business

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Cybersecurity

The top 6 cybersecurity threats to your business and how to prevent them

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Microsoft 365, Non-Profit

Microsoft 365 Nonprofit Pricing Plans Explained

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Cybersecurity

The vital role of Managed Detection and Response in a complete Cybersecurity Strategy 

Cybersecurity threats are an ever-present and evolving danger. Organisations, regardless of size, are at constant risk of cyberattacks, including ransomware and data breaches. The increasing sophistication of these threats demands an advanced level of vigilance and response, which brings Managed Detection and Response (MDR) into the spotlight. What is Managed Detection and Response (MDR)? MDR...
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Microsoft 365

Understanding the different Microsoft 365 pricing plans

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Cybersecurity, Non-Profit

Cost-effective Cybersecurity Strategies for Non-profits

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Copilot
Automation & AI, Microsoft 365

Getting your business ready for Microsoft Copilot

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IT Management

Common IT Investment Mistakes to Avoid

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Automation & AI

3 Short Automation Case Studies to Inspire Your Thinking

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Automation & AI, Cybersecurity, IT Management

Three Crucial Elements for your IT Strategy in 2024

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Automation & AI

The Benefits of Automating Business Processes (and how to spot opportunities)

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Microsoft 365

Microsoft Office 365 Backup: Necessity or waste of money?

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Automation & AI

Smart Up Your Business: Getting started with AI to streamline business processes

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Cybersecurity, Microsoft 365

Microsoft Secure Score: Quick Wins for Stronger Cybersecurity

As businesses increasingly migrate to digital platforms, cybersecurity has become a non-negotiable priority. Microsoft 365 leads the way in providing security solutions and offers an abundance of features designed to safeguard your business data and systems, but how do you navigate the range of options available to ensure that you’re choosing the best security measures...
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IT Management

Recognising The Red Flags: 5 Signs Your Business Needs a New Managed Service Provider

Do you know the signs that indicate when it's time to move on from your current Managed Service Provider? Learn what these are and how to find the best new partner for your business needs.
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Cybersecurity

How to mitigate the cybersecurity risks of working from home

While the long-term future of work is still unclear, it’s fair to say that remote working in some form is here to stay, bringing with it new challenges for business leaders, not least of all those tasked with cybersecurity. Old approaches to securing the organisations digital assets have been rendered outdated, while new unforeseen risks have emerged almost overnight.
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Cybersecurity

Decoding Cybersecurity: Busting 10 Common Myths

In the market, cybersecurity has become a critical concern for businesses of all sizes. However, there are numerous misconceptions surrounding this complex field that can lead to complacency and, ultimately, vulnerability. In this post, we debunk ten of the most common cybersecurity myths that could be putting your business at risk.
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Cybersecurity, Microsoft 365

Boost Your Microsoft 365 Security: 5 Critical Questions to Ask

Microsoft Office 365 is built from the ground up to be a highly secure platform, but that doesn’t necessarily mean that your own Office 365 environment is configured securely. Ultimately the responsibility for securing your Office 365 environment, and the information and data stored in there, rests with you. Microsoft provides the platform and the means, but it’s up to you to consider your unique situation and ensure that appropriate security measures are taken.
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Cybersecurity

Building a culture of cybersecurity awareness in your business

Cybersecurity is not just a technical issue, but a human one. Your employees are the first line of defense against cyber threats, and they need to be aware of the risks and best practices. In this blog post, we will share some tips on how to build a culture of cybersecurity awareness in your business.
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IT Management

3 IT Support metrics that actually matter and why

When it comes to measuring the effectiveness of IT support, many senior business leaders find themselves drowning in a sea of data, with no clear understanding of which metrics really matter. In this blog post, we'll be taking a closer look at three key metrics that every business leader should be paying attention to when it comes to measuring IT support performance and optimising the effectiveness of IT within their organisation.
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IT Management

3 technology trends to watch in 2023

From the mainstream adoption of artificial intelligence to the growing popularity of business process automation, companies must stay up-to-date in order to stay competitive. In this blog post, we explore three technology trends to watch in 2023, including the rise of AI, the increasing importance of business process automation, and the ever increasing cybersecurity threat. stay informed and learn how these trends can help your business succeed.
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Cybersecurity

Cybersecurity Policy Resources

Effective cybersecurity is as much about policy & governance as it is about tools and technology, however knowing where to start with these things can be challenging. In this post we have compiled a list of useful cybersecurity policy resources to help you build and enhance your cybersecurity governance.
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Flow Chart Whiteboard
Automation & AI, Power Platform

Automate repetitive and time-consuming tasks with Power Automate

Power Automate is a tool for automating repetitive and time-consuming tasks. As part of the Microsoft Power Platform, it can integrate quickly and easily into other Microsoft apps such as SharePoint and Outlook but can just as easily integrate with hundreds of non-Microsoft apps using an extensive collection of third-party and custom connectors. Even older legacy apps can be automated using a feature called Robotic Process Automation.
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Microsoft 365

5 Yammer tips to improve office communication

How the app can connect your staff and share ideas Microsoft Office 365 is designed from the ground up to enable collaboration and encourage greater team communication. With this philosophy built into every app, it’s not surprising that there is some crossover between what each app can be used for. Yammer, SharePoint, and Teams can...
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Microsoft 365

Voice-to-text dictation with Windows and Office 365

Manoeuvre your Windows PC with just your voice When Pam (a busy property manager) broke her wrist roller skating over the weekend, she thought she wouldn’t be able to get back to work at the real estate agency until she got her plaster off. However what Pam didn’t realise is that Microsoft has some pretty...
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Automation & AI

Cheapest and Easiest Way to Manage Email Signatures

Businesses tend to spend considerable effort on social media, but email is still really important for client communication and marketing. In fact, compared to other marketing channels, email marketing actually has a 4400% ROI which means that for every $1 spent, you generate $38 in revenue. (Campaign Monitor) Email is an opportunity for us to...
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Cybersecurity

How Easy Is It to Guess Your Password?

It is a common understanding that passwords are supposed to protect our accounts. But how much does your designated password protect you and your information? If the bad guys come hacking into your personal and corporate accounts one day, how sure are you that it’s going to be a tough job for them? Let us...
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Microsoft 365

How to install Office 365 desktop applications on your computer

Tips for installing Word and Excel A lot of Microsoft Office 365 plans include what’s called Desktop Licensing. This is the bit that lets you install the Microsoft Office applications such as Word and Excel on your computer. In this post we show you how to install Office 365 on your computer. 1. Sign in with your...
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Automation & AI, Microsoft 365

Office Lens: a OneNote Scanner for your Pocket

There is one app on my iPhone that I now simply cannot live without. The app is called Office Lens and it is available for free at the Apple App Store and for your Android phone on Google Play. In a nutshell, the Office Lens app is a portable scanner in your pocket. Now, these kinds of apps aren’t new....
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Microsoft 365

Before you panic, here’s how to recall an email in Outlook

4 tips for avoiding an embarrassing mistake Have you ever experienced that sinking feeling as you realise you have accidentally sent an email to the wrong person? If you are lucky, it could just be an embarrassing blip on your day, but there is the potential for some very real damage. There is the occasional story on...
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Microsoft 365

Using Conversation Clean Up to Achieve Inbox Zero

For most of us, the goal of achieving Inbox Zero (“a rigorous approach to inbox management, aimed at keeping the inbox empty”) is not an easy task to work on. It’s just a lot to have to go through tons of emails from who-knows-when with the goal of clearing up unwanted emails from your Outlook Inbox then,...
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Microsoft 365

How to update your profile picture in Office 365

People do business with people, so your profile picture is a great way to represent you and your business. Whenever you send an Outlook email to your contacts, a little circle icon of you should be visible to the recipient and it should be something striking. Who wouldn’t want to look good in their email profile picture,...
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Discover Our Top 5 cybersecurity tips for CEOs
Cybersecurity

5 cybersecurity tips for CEOs

Cyberattacks today are constantly on the increase. And with most businesses using cloud solutions for data storage and email as their main form of communication, the term ‘ransomware’ is something all company executives should understand.
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IT Management

5 ways the right IT partner can support your in-house IT staff

Engaging with an IT partner doesn't need to be an all-or-nothing exercise. In many cases organisations will partner with an IT provider to work alongside existing in-house IT staff to provide complementary skills and capabilities. When choosing an IT partner to work alongside in-house IT staff it's important to choose one familiar with this model to ensure a productive, harmonious engagement.
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Cybersecurity

5 questions board members need to ask about cybersecurity

Cybercrime is now a multi-billion-dollar industry that impacts organisations of all shapes and sizes. That means cybersecurity is no longer a matter to be left to your IT department. Ensuring that your organisation is properly protected from cyberattack must now be a board level priority.
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Microsoft 365

Microsoft Teams Phone System: An Australian Guide

Teams can already make calls, so switching off the desk phones looks like a licensing decision. It is not. Here is what a Microsoft Teams phone system costs in Australia, the three ways to connect it to the phone network, how 000 calls actually work, and when we would tell you to leave your existing system alone.
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Cybersecurity

4 Cybersecurity Essentials Every Business Should Have

It’s no secret that, as we become more and more dependent on technology to run our businesses and become reliant on internet-connected devices, both for our personal and professional lives, we also become more vulnerable to cyber threats. US$2.9 billion is lost to cybercrime each minute and, as at 2020, the average cost of a data breach was a staggering US$3.86 million. However, there are basic cybersecurity foundations we can put in place, ranging from simple to more complex, in order to protect ourselves and our businesses from cyber attacks.  
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Microsoft 365

5 Reasons to Use Microsoft Teams Instead of Emails

Email has long been the mainstay of team communication and collaboration. Indeed, despite also being the bane of effective collaboration, for many organizations it remains at the heart of how teams communicate and work together.Part of the Microsoft 365 suite of cloud services, Microsoft Teams is the modern alternative to email, enabling clear, efficient and effective communication and collaboration both with...
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Microsoft 365, Power Platform

What is the Microsoft Power Platform

The Microsoft Power Platform is the collective term for four Microsoft products: Power BI, Power Apps, Power Automate and Power Virtual Agents. More than the sum of its parts, the Power Platform is a no-code to low-code platform that users with no coding experience can use to analyse data, build solutions, automate processes and engage online. Although perfectly at home integrating with third-party apps, the Power Platform truly shines when used with your Office 365 subscription, and being a low to no code platform means it can be used without the need to rely heavily on IT or coding experts.
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IT Management

Choosing the best Managed IT service provider in Brisbane

Whether your business is growing and you’re ready to level up your IT to include a dedicated IT provider, or you’re looking for a new IT provider to partner with, you need to consider Managed IT Support, which means working with a Managed Service Provider (MSP) . So let's talk about choosing an MSP and how to find the right IT partner for your business.
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Connected Web
Microsoft 365

How to leverage the power of Microsoft 365 app integration

Every business has a multitude of processes and functions that must be performed in order to deliver value to stakeholders and ultimately remain in business. With technology at the heart of modern business this means that (as we hear so often): “There’s an app for that”. The prevalence of cloud apps sold on a subscription...
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IT Management

Managed IT Support pricing: everything you need to know (2024)

If you’re considering engaging a Managed Service Provider (MSP) it's important that you understand what factors can influence Managed IT Support pricing. You may be looking to change from an existing MSP, upgrade from adhoc support, or perhaps complement an existing in-house resource; either way it’s important that you understand the factors that can influence how much Managed IT Support might cost, and what that price is likely to look like.
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Genius
IT Management

The top 5 benefits of outsourced IT support

There can be significant benefits to outsourcing your IT to a managed IT service provider. Of course every organisation has unique business requirements, but there are some common themes that outsourcing IT can help address.
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Team Cheering
IT Management

How to get the best from your IT support team

It’s fair to say that you’ve invested a lot in your IT support team. If you have an IT support team in house, then you’ve spent time and money recruiting them, training them, and developing them with the hard and soft skills necessary to perform at a high standard. You’ve spent money on computers, software,...
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Budget
IT Management

How investing in the right IT services can save your business money

While investing in technology is not an insignificant part of any business’ budget, having the right IT services in place could actually help your business to save money. In this blog, we share our five essential services to ensure that your IT budget is well spent and your business isn’t just surviving but thriving. #1....
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Microsoft 365

How to run a daily huddle using Microsoft Teams

Tips for maintaining a happy & engaged workforce With a team covering three countries, remote working is at the core of how Grassroots IT functions, and our daily huddle is crucial to maintaining a high performing, happy and engaged team. Microsoft Teams is critical to the way we run our daily video huddle, with the...
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Office 365
Microsoft 365

Office 365 is now Microsoft 365

On 21 April 2020, Microsoft revealed in an online announcement that its line of Office 365 subscription plans would be renamed, substituting it with the Microsoft 365 branding instead. Don’t hold out high expectations for an out-of-the-box name idea though (sometimes causing a little confusion, Microsoft tends to keep its product names pretty similar). Moving...
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Teams Collaboration
Microsoft 365

How Microsoft Teams Enables Collaboration

Collaboration has always been a foundation for organisational growth and efficiency. To put it simply, when we share ideas, knowledge, passion and skills, the outcome is better than if we had have done it alone. Organisations with employees who feel connected to their team members and workplace are also more likely to have increased engagement and retention rates, which can lead to greater productivity and profit, so it’s well worth pursuing a culture that supports and celebrates collaboration. So, how can we make it easier for collaboration to occur in the workplace?
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Microsoft 365

Why We Fell In Love with Microsoft Teams While Working from Home

So many communications apps and collaboration tools are readily available these days, with more being developed daily. With an abundant amount of options to choose from, how do you pick out one that is perfect for your business needs? If you’re looking for the best option to choose as your organisation’s collaboration channel and wondering...
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Managed Service Provider It Helpdesk Computer
IT Management

5 Tips for Successfully Outsourcing IT Support

A Managed Service Provider (MSP) can help your business stay up-to-date with the latest technology and remain competitive. What's more, it can do all this while cutting your in-house IT support costs and freeing up your technical staff for mission critical tasks.
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Security Padlock Laptop
Cybersecurity, Microsoft 365

Microsoft Office 365 security tips to implement today

Microsoft Office 365 has many security features and capabilities built in, however with a few simple steps you can greatly increase your cybersecurity stance with some easy changes to system configuration and business practices. 
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Grid Framework
Cybersecurity

What is the Essential Eight cybersecurity framework

Cyber-security threats and data breaches are becoming increasingly rampant, sophisticated and difficult to mitigate. Statistics from the latest Australian Cyber Security Centre Threat Report show that instances of malware attacks, data breaches, and intrusion attempts are on the rise. The challenge of ensuring cybersecurity is a global issue affecting many industries and organisations.
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Intelligent Firewall 1
Cybersecurity

Why an Intelligent Firewall is Critical For Your Network Security

Find out the difference in our new video In years gone by, we may have thought the chance of experiencing a cybersecurity breach was pretty low but, these days, the more aware business leaders talk not about the possibility but of when a cyberattack will happen. So let’s talk about how can we take preventative action to defend our computer systems and keep...
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Throwing Fishing Net
Cybersecurity

How to identify a phishing email

Phishing is the most common form of cyber threat that you are likely to face, while also being one of the easiest to avoid falling foul of. But to stay safe you must be able to quickly identify a phishing email. Read on to learn about the common traits of phishing email, and how to stay safe
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O365 Vs Ms365
Microsoft 365

Office 365 vs. Microsoft 365: What’s the Difference?

Most people are familiar with the Microsoft Office Suite, which has evolved from CDs to cloud-based productivity solutions. Today, services like Office 365 offer a subscription-based model, providing access to a wide range of office apps accessible across devices, including mobile phones. Of course, these days, we are all used to a much more convenient...
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Ways Your Data Can Be Lost In The Cloud
Cybersecurity

How Your Data Can Be Lost in the Cloud (and How to Prevent It)

If you are using one of the major Software as a Service Offerings (SAAS), such as Office 365 or public cloud file storage, then you are benefitting from incredible economies of scale. Your data is highly available and accessible from almost anywhere securely.  So, you may be thinking…  “All of my stuff is in the cloud. It’s safe!“  But...
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Pin Pad
Cybersecurity

3 reasons you need to enable Multi-factor Authentication (MFA) today

Multi-factor authentication (MFA) is a security measure that requires more than one piece of evidence to verify your identity. MFA can protect your accounts from unauthorized access, even if your password is compromised. In this blog post, we will discuss three reasons why you should enable MFA for your online services.
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Strategy Chess Piece
IT Management

Why aligning your IT strategy with business goals is critical for success

I recently threw a question out to a group of my professional peers, asking them what they saw as the benefits of aligning IT strategy with business strategy. The responses I received were nothing short of exceptional. It reinforced for me (yet again) what an insightful, intelligent and progressive professional community I have the good...
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Flow Chart Whiteboard
Cybersecurity

The Notifiable Data Breach scheme. Is your business ready?

As the new Notifiable Data Breach Schemecomes into effect in Australia as of 22 February 2018, there is now an onus on business to protect and notify individuals whose personal information is involved in a data breach that is likely to result in serious harm. When most people think of data breaches, they think of sneaky...
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Managed Service Provider It Helpdesk Computer
IT Management

What is a Managed Service Provider and when do I need one?

Whether you are a digital transformation business, or you provide the best Tree Lopping services in Brisbane, technology is integral to the success of your organisation. This is especially true for small to medium businesses where margins can be thin, and the market competitive. To remain agile it’s critical to extract the most out of...
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World Map
IT Management

How we operate remotely between Brisbane, Auckland and Clark

It’s been an amazing few years at Grassroots IT, not least of all because of the international growth that we’ve experienced both with our clients and our team. If you had have asked me five years ago whether Grassroots IT would one day not only be supporting multinational clients, but have our own workforce spread...
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Padlock Green Door
Cybersecurity

Why do Australian businesses require cyber security? Here are some eye opening stats.

In just the last five years, business leaders have changed the tone of their cyber security conversations. It is no longer a discussion about layers of defence or the beefiness of the firewall, instead Directors now understand it’s no longer a matter of ‘if’ but instead a matter of ‘when’ the system will be breached. And the...
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Strategy Sign
IT Management

What is your strategy? Do you really have one?

Strategy doesn't need to be difficult or complicated, but it does need to be well thought out and understood. After all, without strategy, execution is aimless.
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