Change can be hard, especially when it comes time to move on from a relationship that no longer serves your needs. Change can be even harder when that relationship is with your IT partner or Managed Service Provider. With IT at the heart of modern business, you need a strong relationship with the right MSP. With a robust partnership with your Managed Service Provider (MSP) can enhance efficiency, improve security, reduce costs, and most importantly, ensure your business stays ahead in today’s rapidly evolving technology landscape.

Of course, what this means will be different for each of us and may change over time, but the important thing is to recognise if your existing MSP relationship is no longer working for you, and when it’s time to move on. Over the years at Grassroots IT, we’ve helped numerous companies move on from their incumbent IT partner once they realised that they deserved more from the relationship, so we have a pretty good idea of what the most common areas are where MSP’s fail to perform.

Have you lost confidence in your MSP?

The number one sign that it’s time to find a new MSP is that you have lost confidence in them. This may sound obvious, but sometimes the hard part can be recognising the situation for what it is.

So how do you recognise when you’ve lost confidence in your MSP? Here are some common behaviours that may indicate it’s time to rethink your IT relationship.

  • You dread having to call them for anything.
  • Issues are never resolved properly the first time.
  • You always want a second opinion on their advice.
  • Reported issues disappear into a black hole.

If these statements resonate with you, it’s crucial to address the situation and seek change. Remember, you deserve an MSP that instils confidence, provides effective solutions, and whose advice you can trust.

Do issues never seem to be solved properly?

Another important sign that your relationship with your Managed Service Provider isn’t working is when you consistently experience recurring issues that never seem to be resolved correctly. No matter how many times you report the issue it’s always treated as if it’s the first time it’s happened, or if it is acknowledged as recurring, a proper root-cause analysis and resolution never seems to be a priority.

These technical glitches keep resurfacing time and again, causing disruptions to your business operations and leading to unnecessary stress and frustration. This persistent problem can not only indicate a lack of expertise or commitment on the part of your MSP but also highlights the urgent need to consider partnering with a more capable and reliable MSP who can provide the necessary support and solutions to address your unique business needs effectively.

Making the switch to an MSP that is dedicated to delivering top-notch services and expertise can help ensure that your technology infrastructure runs smoothly, enabling you to focus on growing your business without unnecessary hindrances.

Is your MSP helping to move you forward?

A significant red flag to watch for is if your MSP lacks a proactive, forward-thinking approach. The technology landscape is continually evolving, and your MSP should not only be keeping up with the pace but also staying one step ahead. They need to be actively speaking to you about potential weaknesses and risks in your IT infrastructure and suggesting improvements and updates to optimise your systems.

An MSP should not merely be reactive, responding only when issues arise. Instead, they should be consistently strategising and planning for the future, ensuring your business is equipped with the most up-to-date and efficient technology solutions. If your MSP is failing to communicate and engage with you in planning and updating your IT systems proactively, it might be time to consider a transition.

Your business deserves a partner who values progression and innovation, effectively guiding you through the ever-changing maze of technology to enhance your operational efficiency and growth.

Do you struggle with their poor communication?

The relationship between you and your MSP is a crucial one. But if communication or responsiveness is lacking, this can derail the success of your IT partnership. You should expect timely responses from your MSP at every step along the way and a reliable cadence of proactive communication, such as quarterly reviews. If they fall short in this area, it could be an indication that their service standards are not meeting your expectations, indicating that it’s time to consider making a switch.

When looking for an MSP with whom you can build a strong and mutually beneficial relationship, search for someone who prioritizes communication and values customer service. Look for an MSP that is easy to talk to, responsive when you reach out to them, clearly communicates how they plan to address any issues, and keeps you in the loop throughout the process.

Do your MSP’s values align with yours?

The right MSP should be a good fit for your company culture. You and your MSP must share similar values and beliefs, as this will ensure that you feel comfortable working with each other and can collaborate effectively.

At Grassroots IT our core values are fundamental to how we do business, influencing everything from how we select our team members to which clients we choose to work with.

When you find the right MSP, it can be an incredibly rewarding relationship that helps to propel your business forward. So, make sure you take the time to do your research and find someone who understands your goals and values, applies their expertise in a way that aligns with your vision and expectations.

Selecting the right Managed Service Provider is a crucial decision that significantly influences your business’ growth and success. It’s essential to recognize the red flags when they arise and make the necessary changes to ensure that your IT partnership is solid, effective, and forward-thinking.

Consider the points highlighted above and evaluate whether your current MSP relationship is empowering or hindering your business. Remember, you deserve an MSP that is not just a service provider, but a partner who understands your business, aligns with your culture, and is dedicated to helping you navigate through the technology landscape.

Recognize when it’s time to switch and take the step, even if it seems daunting. The right MSP can truly transform your business, and the journey towards that beneficial relationship is worth the effort.