Our Story

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Our History

Grassroots IT was founded by Ben and Annie Love, back in 2005. After an extensive career spanning the diverse realms of IT, from software development and IT sales to website development, systems administration, network management, and IT management, Ben, alongside his wife Annie, embarked on a mission to empower businesses through technology and help them pave the way for growth and ongoing success.

Today, Grassroots IT stands as a testament to this vision. We have built an expert team of dedicated professionals. Each team member shares an unwavering commitment to learning, evolving, and ultimately helping clients with tailored IT solutions. Over the years, Grassroots IT has fostered deep-rooted relationships with clients, establishing itself as a reliable partner for their technological journeys. This success is also reflected by an impressive staff retention rate.

Our extensive IT expertise stems from our experience in collaborating with diverse clients across different industries and organisational levels. However, our strength comes from recognising the strength of technology as an empowerment tool. We understand the impact that strategic technological integration and partnerships can have on our clients’ success stories.

To us, Grassroots IT is more than just a company; it’s a fusion of passion, expertise, and a genuine desire to see businesses thrive through technology.

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Our Story 1

Why Choose Us

Proven Solutions

At Grassroots IT, we’re committed to excellence. We collaborate with industry giants like Microsoft and Sophos to bring you tried-and-tested solutions for reliable ongoing performance. These partnerships support our goal of delivering efficient and cutting-edge technology that can help your business thrive. With a focus on proven solutions, we ensure that your technology investments yield tangible results, offering you a robust foundation for sustainable growth. Our ongoing IT solutions mean that we can continuously adapt to your evolving tech needs by providing ongoing support and ensuring that your business stays ahead of the ever-changing technological landscape.

True success is born out of collaboration. We don’t just offer IT services; we build long-lasting partnerships. Our commitment to forging lasting relationships is about understanding your business at its core, aligning your IT strategy with your business goals, and working together to achieve success for you. This collaborative ethos fosters a supportive ecosystem. When you choose us, you’re gaining a dedicated Account Manager and direct access to our Solution Specialists. We’re invested in your journey from beginning to end; because when you succeed, so do we.

We’re not just an IT service provider. We work as an extension of your team, taking the time to truly understand the core challenges you’re facing. At Grassroots IT, it’s not just about fixing a problem temporarily – it’s about working closely with you to craft a tailored solution. Our outstanding 99% Customer Satisfaction (CSAT) rate stands as irrefutable proof of our dedication to you. Our extended support hours mean we’re here whenever you need us, ensuring minimal disruptions to your operations. We believe in continuous growth, which is why we invest in ongoing professional development for our local Brisbane-based team.

Our Mission

We believe when business and technology meet, we have the power to transform lives. Our mission is to improve our world by enabling purpose-led organisations to deliver the greatest possible impact.

Our Values

Community Impact

How We Help Within Our Community
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AEIOU Foundation

The AEIOU Foundation supports children with autism, specifically working to support families with early intervention therapy, support, and education. This cause is close to our hearts and we’re committed to making a meaningful impact in the lives of these remarkable children and their families.

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Hands Across The Water

Hands Across The Water is an organisation that supports disadvantaged children and communities in Thailand. We’re proud to support our friends at Hands Across The Water whenever we can, whether it means helping out with fundraising, raising awareness for this important cause, or even riding 800km across Thailand.

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Brisbane Writers Festival

Brisbane Writers Festival connects people all across the country by sharing stories and ideas and celebrating local writers. Creativity, culture, and connectivity play a vital role in shaping a vibrant community and driving fresh initiatives. We’re proud to support the Brisbane Writers Festival and encourage the growth of culture within our community.

What Our Clients Say
Grassroots IT has become a great partner for Northrop. Grassroots IT’s pragmatic advice and recommendations ensures we are getting solutions that are right for our business. They are an engaged team that are invested in our business’ success.
Justin Davies
Justin Davies
Chief Operating Officer, Northrop
Grassroots IT have an interest in our business, and they take the time to understand our strategy. They then implement accordingly with the end goal in mind.
George Blake
George Blake
IT & Systems Manager, Westside Corporation
Grassroots IT has exceeded our expectations with their prompt professional service, and their proactive approach to identifying our future needs. Grassroots IT is much more than an external service provider: they have quietly become a vital part of the Churchill team.
Randall Smith
Randall Smith
CEO, Churchill Education
I have worked with many outsourced service providers over my career and without exception the Grassroots IT team are in a different league. They are an asset and a perfect fit into my team. Grassroots IT provide me exceptional value managed services, provisioned by a team of dedicated hardworking staff – staff who I trust and whose effort continues to improve and impress.
Craig O'Connor
Craig O'Connor
IT Manager, Darwin Port
Grassroots IT has been our IT provider since the start-up of AEIOU and has supported us throughout our growth over the past fourteen years. They have always been very responsive to support provision and in providing IT solutions across our many geographic locations. Grassroots IT has been an integral part of our evolution and growth and at the same time have been loyal supporters of the Foundation.
Alan Smith
Alan Smith
Chief Executive Officer, AEIOU Foundation
Grassroots IT has greatly assisted our business with their reliable, efficient and seamless support. Before we engaged Grassroots IT, our IT system and support caused us many headaches and took up so much of our time and focus . Grassroots IT has changed and improved our IT system at Vital Chemical by making it well maintained and managed function so as we can direct our energy back to our business.
Letiscia Xavier
Letiscia Xavier
Director, Vital Chemical
Service was quick and my person made it very easy to accomplish the result as completed. Lovely manners and polite demeaner. Thank you.
Deanna Sligo
Deanna Sligo
I have always found Grassroots IT technicians, especially Ben, Annie and Nick, to be professional, responsive and trustworthy. Most important to me, they possess excellent communication skills and can address my many questions with kindness, patience and wisdom. Can not recommend this company highly enough!
Kim Rooney
Kim Rooney
Our IT side of the business is handled by Grassroots IT. Very professional and friendly. Always pleasant to deal with.
Mithila Wanigathunge
Mithila Wanigathunge
Grassroots IT have been our IT managers for over 9 years. The team are dedicated, friendly, helpful and can speak in non-techie language if need be. I've never been made to feel that I asked a "silly" question (although I'm sure I have) Their service is outstanding, I have no hesitation recommending them.
Christine Rea
Christine Rea
Ben and the team at Grassroots have always delivered what they promised and more importantly explained any issues in non tech language that described the problem and various solutions Their response times have always been good and if something was delayed (usually by other suppliers) they advised us asap..
Ken Madsen
Ken Madsen
This company has always cared - and communicated, and treated me respectfully.
Sheila Levine
Sheila Levine
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