About This Case Study
Commercial & Industrial real estate agency Madsen Property have relied on Grassroots IT for Managed IT Support for many years, also recently working with Grassroots IT to migrate from legacy in-house systems to Microsoft 365. Madsen Property Principal Ken Madsen said Grassroots IT made sure that Madsen Partners’ IT works all the time, when they need it.
“In our business, IT is crucial, since a lost opportunity can be very costly,” he said. “We’ve worked with Grassroots IT since 2009. They handle everything to do with our IT, I don’t have to worry about it.”
“You could say that technology and I are ‘difficult friends’,” Ken laughed. “But Grassroots are serious about making it easy for humans to have seamless reliable IT.”
“Ben has cut through the nonsense and he and his team look at the problem, and tell me ‘This is what you need’. That’s very valuable,” Ken said.
Grassroots IT helps the team migrate to the cloud
With their ageing in-house servers approaching end-of-life, Grassroots IT recommended making the move into the Microsoft 365 cloud platform. Not only would this move save money by not having to replace the ageing servers, but it would enable a whole new way of working.
“We weren’t in the cloud, so we needed to change,” Ken said. “Grassroots IT helped us with a migration to Office 365.”
The move to Microsoft 365 would prove timely, allowing Ken and his team to embrace a remote working model that enabled them to continue working without disruption through the COVID-19 pandemic.
“The last two years of the pandemic with Madsen Partners working as a distributed team has reinforced that everything Ben said was correct,” Ken said. “Very rarely are we down. Actually in the last few years, we’ve had no problems whatsoever.”
“Partnerships are important to us, and Grassroots IT have given us absolutely no reason to change,” Ken said. “I’ve met some of the team personally, and they all feel reliable and trustworthy.”
“I’d definitely recommend Grassroots IT. It all just works smoothly.”
