About This Case Study
George Blake, the IT Manager at Westside Corporation, has worked with many MSPs over the years. But he says there are few that deliver like Grassroots IT. “Grassroots IT are second to none with their knowledge of systems,” George said. “They have skilled staff – not people learning their way on my time. Their high end employees are very good.”
“They understand that I want a pre-planned approach to get my staff involved, not just leave it to people to figure it out themselves,” he said.
“They are responsive and they help me to keep IT under control.”
“Grassroots IT have an interest in our business, and they take the time to understand our strategy,” he said. “They then implement accordingly with the end goal in mind.”
Expert support on IT solutions
George said that in his experience, IT must be a partnership between the MSP and the client. That’s exactly what he gets from Grassroots IT.
“Grassroots IT are an extension of our team,” George said. “Actually, it’s more like they’re a part of our team.”
“You know IT is working if no one is talking about it,” he said. “With Grassroots everything runs well; they take the time to understand what I need.”
“It’s definitely one of the better engagements I’ve experienced. “
Installing new IT solutions is another area where Grassroots IT have shone. “You can’t just leave it to someone who isn’t engaged and expect a good outcome,” George said. “How the installation is managed is critical — you need people who will engage with the business for implementation and Grassroots IT do that.”