About This Case Study
When the Port of Darwin was privatised in 2015, this massive change affected their entire business operations from top to bottom. Craig O’Connor, the Head Of Technology & Information Systems at Port of Darwin, selected Grassroots IT to assist with four main areas for the Port: Managed IT Support, Microsoft Office 365, Azure, and Security.
Impressive levels of IT customer service
Having worked in IT for 20 years – 95% of those in a managed service environment – Craig said he has been impressed with the level of customer service from Grassroots IT. “When you ask for something done, you know it will be done,” he said. “They never respond with ‘that’s not in scope’ – instead, they work to understand the problem and figure out a way to make it work.” Craig said Grassroots IT’s proactivity also impressed him.
“The Grassroots team don’t just do what they’re asked to. If they can figure out a better way to achieve the outcome than what we’ve asked for, they will say so,” Craig said. “We find that very valuable.”
A seamless Microsoft 365 migration
As part of the privatisation process, the Port of Darwin needed to migrate from the Government’s internal exchange email to Microsoft Office 365. Craig said this was one of the smoothest transitions he had ever experienced. Grassroots IT set up the 365 environment, synced it with their AD – a complicated process since the new email addresses and usernames were different – as well as planning the data migration with the Port and actioning PST exports and imports. Craig said the process felt deceptively simple. “At first, because Grassroots IT made things so simple, I was asking ‘What am I not getting here?’ or not seeing here,” he said. “Now that I’m used to their very really high standards, I realise this is simply the Grassroots IT experience.” The Port of Darwin now has a consistent email experience with Office 365, allowing them to take advantage of other elements of the Microsoft Office 365 platform. The Microsoft 365 platform helps the Port defend against advanced cyberthreats and simplify their IT management with a single solution. It provides access to information for those who need it, and keeps out those who don’t, while enabling seamless collaboration.
Craig said that being confident in their IT supplier was invaluable to his work in a management role. “Because your eyes don’t get dragged down into the weeds, you can think more strategically,” he said.