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Northrop partners with Grassroots IT for strategic insight

Case Study Details
Client
Northrop
Industry
Engineering
Solution
Managed IT Support

About This Case Study

Grassroots IT has worked with Northrop since 2017, initially providing Managed IT Support for their Brisbane office before expanding to provide project, digital transformation and support services for all staff nationally. The team provides advice and guidance directly to Northrop COO Justin Davies, which influences their company-wide IT strategies. We also help with ongoing Digital Transformation projects using Microsoft Power Apps & SharePoint.

IT solutions tailored to achieve results

Justin Davies said Northrop values Grassroots IT’s proactivity. “IT is an ever-evolving landscape, and Grassroots identify things on the horizon and draw it to our attention early for due consideration,” he said. “They assist with the decision making process by doing initial research about the value any proposed changes may bring to the business. It helps us to see the whole picture.”

Mr Davies said Grassroots IT take the time to understand Northrop’s business, ensuring they appreciate how different IT solutions may or may not work for the company.

“Grassroots IT have been involved with some project deployments off the back of Office 365,” Justin said. “It’s clear that they know the products well and how to get the best from them.”Mr Davies said that rather than employing an expensive, “best practice” solution in every situation, Grassroots IT instead suggest and implement solutions that are practical and fit for purpose – while never compromising on quality.

“At Northrop we are a consulting firm ourselves, and we work hard to be a trusted partner,” Justin Davies said. “That’s what Grassroots IT are for me.”

“They have a vested interest in helping me in my role, and I have confidence that they genuinely want the best outcomes for us,” he said.

Strategic insight with the personal touch adds value

Natalie Butler, Northrop’s Business Support Manager, echoes Justin Davies’ comments. “In my experience with IT suppliers, Grassroots are the cream of the crop,” she said. “They are our go-to because they have won our confidence as experts who are always ahead of the game.” Again, Natalie emphasised that Grassroots IT conform to their clients’ needs, rather than the other way around. “They have been incredibly adaptable with us,” she said.

“They don’t try and make us fit their IT solution – they listen, understand and make sure their solutions work for us.”

Natalie said Northrop and Grassroots IT share the same ethos on how to look after clients. “We throw a lot of challenges at Grassroots IT but they’re always very flexible. They always look for the best outcome and find ways to make things work,” she said.

Just as Northrop’s COO values Grassroots’ proactivity, so too does Natalie. “They aren’t limited just to their internal knowledge. They ‘rub shoulders’ with the outside IT world, so they often bring us opportunities to save money and capitalise on what’s new,” she said. “David is super-proactive and well and truly across things. We feel there are no missed opportunities thanks to Grassroots IT.”

Grassroots IT’s strategic viewpoint is another area that adds significant value for Northrop. “They have an ability to look at the broader horizon, and encourage us to look at things over say the next 5 years before we make a decision, rather than just focussing on what’s important today,” she said. “We find that so, so valuable.”

“In terms of high-level project work, we work closely with Rowan, Tony, and David,” Natalie said. “They are always happy to share their insights and expertise at all levels of our business.”Natalie said that Grassroots IT’s ticketing system works well, but never gets in the way of human interaction. “It’s not a barrier to our relationship at all. We work closely with the support team, and Grassroots have even refined their processes so they work for us – not just for the sake of a system,” she said.

As with any long-term relationship, there are bound to be a few minor hiccups along the way. But it’s the way they are handled that really counts, Natalie said. “If ever things don’t work, Grassroots fix it so it won’t happen again,” she said. “They obviously have very good internal training and a good balance between the tech people and the client-facing account managers.”

What Our Clients Say
Grassroots IT has become a great partner for Northrop. Grassroots IT’s pragmatic advice and recommendations ensures we are getting solutions that are right for our business. They are an engaged team that are invested in our business’ success.
Justin Davies
Justin Davies
Chief Operating Officer, Northrop
Grassroots IT have an interest in our business, and they take the time to understand our strategy. They then implement accordingly with the end goal in mind.
George Blake
George Blake
IT & Systems Manager, Westside Corporation
Grassroots IT has exceeded our expectations with their prompt professional service, and their proactive approach to identifying our future needs. Grassroots IT is much more than an external service provider: they have quietly become a vital part of the Churchill team.
Randall Smith
Randall Smith
CEO, Churchill Education
I have worked with many outsourced service providers over my career and without exception the Grassroots IT team are in a different league. They are an asset and a perfect fit into my team. Grassroots IT provide me exceptional value managed services, provisioned by a team of dedicated hardworking staff – staff who I trust and whose effort continues to improve and impress.
Craig O'Connor
Craig O'Connor
IT Manager, Darwin Port
Grassroots IT has been our IT provider since the start-up of AEIOU and has supported us throughout our growth over the past fourteen years. They have always been very responsive to support provision and in providing IT solutions across our many geographic locations. Grassroots IT has been an integral part of our evolution and growth and at the same time have been loyal supporters of the Foundation.
Alan Smith
Alan Smith
Chief Executive Officer, AEIOU Foundation
Grassroots IT has greatly assisted our business with their reliable, efficient and seamless support. Before we engaged Grassroots IT, our IT system and support caused us many headaches and took up so much of our time and focus . Grassroots IT has changed and improved our IT system at Vital Chemical by making it well maintained and managed function so as we can direct our energy back to our business.
Letiscia Xavier
Letiscia Xavier
Director, Vital Chemical
Service was quick and my person made it very easy to accomplish the result as completed. Lovely manners and polite demeaner. Thank you.
Deanna Sligo
Deanna Sligo
I have always found Grassroots IT technicians, especially Ben, Annie and Nick, to be professional, responsive and trustworthy. Most important to me, they possess excellent communication skills and can address my many questions with kindness, patience and wisdom. Can not recommend this company highly enough!
Kim Rooney
Kim Rooney
Our IT side of the business is handled by Grassroots IT. Very professional and friendly. Always pleasant to deal with.
Mithila Wanigathunge
Mithila Wanigathunge
Grassroots IT have been our IT managers for over 9 years. The team are dedicated, friendly, helpful and can speak in non-techie language if need be. I've never been made to feel that I asked a "silly" question (although I'm sure I have) Their service is outstanding, I have no hesitation recommending them.
Christine Rea
Christine Rea
Ben and the team at Grassroots have always delivered what they promised and more importantly explained any issues in non tech language that described the problem and various solutions Their response times have always been good and if something was delayed (usually by other suppliers) they advised us asap..
Ken Madsen
Ken Madsen
This company has always cared - and communicated, and treated me respectfully.
Sheila Levine
Sheila Levine
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