Limited resources, diverse stakeholder needs, and the pressure to demonstrate impact – all contribute to the complexity of non-profit operations and emphasise the critical need for efficient workflows. Fortunately, Microsoft 365 offers a suite of powerful tools that can help streamline processes, enhance collaboration, and boost productivity. Let’s explore five key Microsoft 365 tools that can transform how your non-profit works.
Microsoft Planner is a user-friendly task management tool that can significantly improve your team’s productivity. In fact, here at Grassroots IT we use Planner on a daily basis to keep team meetings organised and track actions & accountabilities.
Here’s how it can benefit your non-profit:
By using Planner, your non-profit can ensure that all team members are aligned on project goals, deadlines, and responsibilities, leading to more efficient project execution.
SharePoint is a powerful platform for document management and collaboration. Not only that, but in preparation for AI tools such as Microsoft Copilot, SharePoint is the person place to store company information. For non-profits, it offers several key advantages:
With SharePoint, your non-profit can improve information flow, reduce time spent searching for documents, and enhance collaboration across departments.
Microsoft Teams is a hub for teamwork, bringing together chat, video meetings, file storage, and application integration. At Grassroots IT with a diverse team spread across five countries, we rely heavily on Teams to keep our people connected.
For non-profits, Teams can:
By leveraging Teams, your non-profit can break down communication silos and create a more connected, collaborative work environment.
Power Automate (formerly known as Flow) is a powerful tool for creating automated workflows. Here’s how it can benefit your non-profit:
By automating routine tasks with Power Automate, your non-profit can free up valuable time for more strategic, mission-focused work.
Microsoft Forms is a simple yet powerful tool for creating surveys, quizzes, and polls. For non-profits, it offers several benefits:
Microsoft Forms can help your non-profit gather valuable feedback, conduct needs assessments, or even manage event registrations with ease.
These five Microsoft 365 tools – Planner, SharePoint, Teams, Power Automate, and Forms – offer a powerful ecosystem to revolutionize your non-profit’s workflow. By leveraging these tools, you can enhance collaboration, streamline processes, and ultimately increase your organisation’s impact.
Remember, the key to success with these tools lies in thoughtful implementation and user adoption. Consider starting with one or two tools that address your most pressing needs, and gradually expand your use as your team becomes more comfortable with the new systems.
At Grassroots IT, we’re here to help you navigate the world of Microsoft 365 and find the best solutions for your non-profit’s unique needs. Reach out to us to learn more about how we can support your journey to a more efficient, tech-enabled workflow.
With Windows 10 going end-of-life in October 2025, many businesses are already considering their next steps. While your current setup might be working just fine, it’s important to start planning for the future. Let’s explore what the transition to Windows 11 means for your organisation and how to approach it sensibly.
You might be wondering, “If it ain’t broke, why fix it?” It’s a fair question. However, there are a few key reasons to start thinking about retiring older computers in favour of Windows 11.
While not revolutionary, Windows 11 does offer some improvements. These include a cleaner, more modern interface, improved multitasking capabilities, and new features such as the ability to run Android apps. However, it’s important to acknowledge that these changes may not be significant enough to justify an immediate upgrade for all businesses.
Before making any moves, it’s crucial to understand your current IT environment to ensure that there won’t be any nasty surprises along the way, such as important software applications that aren’t compatible with Windows 11. Consider the following:
With the end-of-support date of October 2025 in mind, create a realistic timeline for your transition. For many organisations the transition to Windows 11 will entail retiring older computers and replacing them with new computers running Windows 11, rather than installing the newer operating system on older, slower hardware.
When developing a timeline consider:
Change can be challenging, but good communication can ease the process. Educate your team about the benefits of Windows 11 and involve them in the planning process. Address any concerns they may have and provide training on new features and changes to the interface.
While there’s no need to rush into Windows 11 at this stage, it’s wise to start planning your transition strategy now. By taking a proactive approach, you can ensure a smooth upgrade process and avoid the security risks of running an unsupported operating system.
Remember, every organisation’s needs are unique. If you’re unsure about how to approach this transition or have concerns about compatibility with your current systems, don’t hesitate to reach out to Grassroots IT for assistance. We can provide tailored advice and support to ensure your transition is as smooth and beneficial as possible.
Stay proactive, stay secure, and let’s navigate this transition together.
Technology plays a pivotal role in driving success for organisations. However, managing technological change while maintaining IT systems can present a significant challenge for businesses.
An essential aspect of IT infrastructure management is formulating a strategy to replace outdated hardware before it becomes obsolete or unsupported. Adopting this proactive stance helps keep your systems current, secure, and able to meet your business requirements.
Developing an effective hardware refresh plan is crucial. Let’s explore key strategies to build a refresh plan that will help keep your business moving forward.
Imagine these scenarios:
Without proper planning, these situations can lead to:
By proactively planning your hardware refreshes, you can mitigate these risks and ensure your team always has the tools they need to work efficiently and securely
Developing a robust IT hardware refresh strategy requires a systematic approach that aligns with your business objectives and operational needs.
The following strategies are designed to ensure your technology remains up to date, while also enhancing performance and security throughout your organisation. An effective hardware refresh strategy will consider the following approaches:
This approach involves scheduling the replacement of a specified number of computers at regular intervals, such as every 36 months. This not only helps manage capital expenditures more effectively but also ensures that your technology remains current, reducing the risk of outdated and problematic equipment.
The key is to work closely with your IT collaborators to weigh the pros and cons of each approach and build a strategy customised to your business needs and budget. By investing the time upfront to create a proactive IT plan, you will be able to provide your team with the up-to-date, secure, and reliable computing equipment they need – without breaking the bank. This creates a win-win scenario for businesses aiming to future-proof their company’s technological foundation.
An effective IT hardware strategy requires keeping a detailed hardware register. This register should track the following data:
By diligently cataloguing all equipment, the hardware register serves as an invaluable log, facilitating informed decision-making regarding replacements and upgrades.
Adopting a proactive strategy for maintaining a hardware register offers several benefits:
Related: The Hidden Costs of Aging Technology Infrastructure
Effective IT hardware lifecycle management is essential for businesses striving to stay competitive and secure in today’s digital landscape. By adopting a strategic approach that includes maintaining a detailed hardware register, utilizing management tools and applications, and considering flexible procurement options like leasing, companies can optimize their IT infrastructure, reduce financial burdens, and remain adaptable to changing demands.
This proactive strategy not only enhances operational efficiency but also strengthens overall business resilience. By anticipating needs, planning for upgrades, and staying ahead of end-of-life cycles, organisations can transform IT from a potential liability into a powerful asset for business success.
A robust lifecycle management strategy fosters improvement and innovation, positioning your business to thrive in today’s competitive environment. Contact our team today to learn how we can help you devise and implement an IT hardware refresh strategy.
At the heart of every successful enterprise lies the customer journey, and to genuinely boost customer engagement, it’s essential to identify and address pain points to make this journey as seamless as possible. This process requires a deep understanding of the customer journey and an ability to anticipate potential bottlenecks.
The strategic application of technology in this process is crucial for delivering exceptional customer experiences. By optimising business operations and facilitating seamless interactions, the right technology can give your business a substantial competitive edge.
There are numerous pathways for businesses to enrich customer interactions, two of which have become particularly attractive due to recent advances, namely Artificial Intelligence (AI) and Business Process Automation (BPA).
AI is a game-changing technology that can help businesses tackle various customer experience challenges. It enables personalised messaging, intelligent decision-making in real-time, and predictive analytics for anticipating customer needs.
Some key opportunities include:
BPA involves automating business processes to streamline operations, reduce errors and improve efficiency. It is a valuable tool for businesses looking to enhance the customer experience by improving internal processes.
Some key opportunities include:
To streamline the experience for their internal clients, the IT team at a large non-profit organisation leveraged SharePoint, Power Automate and Entra ID to automate the creation of user accounts for new employees.
This solution not only reduced the time required to provision a new user it also improved the quality and consistency of the end-result, reducing the number of follow-up interactions required for the new employee to be fully provisioned.
During the Covid-19 Pandemic, many companies’ customer contact centres faced overwhelming challenges due to shutdowns and resource constraints.
To address this, a Financial Firm worked with a Microsoft engineer to implement Azure Bot Service, hosted on a customer – facing website. These bots were designed to handle routine inquiries and processes, thereby freeing call centre capacity. By automating self-service interactions, contact centres could refocus staff on more complex enquiries, improving overall efficiency and customer experience.
An engineering firm specialising in large-scale infrastructure projects faced several challenges related to project management and their legacy project management platform. Existing spreadsheet-based processes were no longer able to cope with the complexity and volume of client projects.
To tackle these challenges, the Grassroots IT team leveraged the Microsoft Power Platform to provide users with enhanced functionality around project reporting and bid tracking. This strategic application of Business Process Automation streamlined project management and improved communication channels, resulting in reduced project delays and increased client satisfaction.
When evaluating and implementing new technologies within a business setting it is critical to ensure that investments enhance capabilities and align with long-term goals. Our tip: This should involve a multi-step approach, starting with three important tasks:
Below are key considerations and steps organisations should undertake in this process:
Related: The Benefits of Automating Business Processes (and how to spot opportunities)
Advancements in technology such as AI and BPA offer numerous opportunities to enhance the customer experience. From automating routine tasks to providing personalised recommendations, these technologies can significantly improve efficiency, reduce costs, and foster loyalty among customers.
However, it is crucial for organisations to carefully evaluate and select the right technologies that align with their long-term goals and provide adequate training and support for employees to fully utilise them. By implementing these technologies effectively, businesses can not only improve the customer experience but also gain a competitive advantage.
Grassroots IT offer a range of services to improve business operations to fortify the customer journey. Contact our friendly team today to talk about your IT strategy and improved customer interactions.
As business leaders, it is easy to get caught up in our day-to-day operations while overlooking the bigger technology picture. However, relying on outdated hardware and software can lead to unforeseen expenses that affect profits, productivity, and reputation.
Effective management of technology lifecycles is important to minimise risks and support growth. Regularly evaluating your existing IT infrastructure in line with your IT investment and broader strategy is essential.
Additionally, understanding the need to craft a persuasive business rationale for technology investment is important for future prosperity. Effectively communicating the advantages, making precise forecasts on returns, and rallying support for essential upgrades to your technological framework are key steps toward unincumbered growth.
Using outdated systems puts your business at a disadvantage compared to competitors and exposes it to risks. The primary dangers associated with sticking to ageing IT infrastructure range from heightened vulnerability to cyber-attacks and system failures, reduced efficiency, and diminished customer satisfaction.
Recognising these obstacles is the first initial step toward driving your business forward with effective solutions. Let us clarify these inefficiencies in more detail:
During a recent meeting with our client, an early childhood provider, we observed that many of its devices were ageing and out of warranty. Some of these devices date back to 2016 models, which means they no longer meet the minimum requirements for upgrading to the next Windows operating system. The technology has also become unfit for the school’s current working strategy.
This situation highlights the importance of proactively managing technology lifecycles to prevent potential disruptions and increased costs. The current plan is to shift to a more agile tech format that is less resource-intensive for the school’s IT needs.
Effective technology lifecycle management is crucial for maintaining a competitive edge and achieving operational efficiency. By managing the lifecycle of your technology assets—from procurement to retirement—you ensure that your business remains agile, secure, and ahead of the curve.
Below are IT strategies for lifecycle management that not only mitigate risks but also optimise your technology investments for sustained growth and innovation.
Executing tangible lifecycle strategies will allow businesses to significantly mitigate the adverse effects of ageing technology. This focused approach reduces security risks and operational inefficiencies, fostering a culture of continuous improvement and innovation.
Related: The Importance of having a Technology Roadmap for Your Business
Crafting a compelling business case for technology investment is vital to ensure your company’s ongoing success. It is important to clearly articulate the benefits, accurately predict the returns, and garner support for the necessary updates to your IT infrastructure. Below are key factors and actions to advocate for technology upgrades to senior management:
By focusing on these areas, you will be better positioned to secure the necessary backing required for your technology investments. This, in turn, will enable you to make well-informed decisions that contribute to future growth and resilience.
Neglecting your business’s technology infrastructure can have far-reaching consequences that impact your bottom line.
By recognising the risks of ageing hardware and software, prioritising lifecycle management, and building a strong business case for important upgrades, you can proactively address potential issues and ensure your technology supports your business’s success.
Do not wait until outdated systems cause major disruptions – act today to assess your IT infrastructure and invest in the technology your business needs to thrive.
Technology plays a crucial role in the success of any organisation. However, many businesses struggle with the implementation of an effective and ongoing technology strategy. The solution? A comprehensive technology roadmap!
But why is a roadmap so vital? A technology roadmap is the link between your IT strategy and the successful execution of that strategy. It’s where the rubber hits the road with practical, prioritised actions to bring your strategy to life. A technology roadmap is essential for businesses aiming to thrive and grow. By remaining competitive, fostering productivity, and ensuring robust support for future endeavours, a well-crafted roadmap paves the way for success.
It’s important to understand the tangible benefits a technology roadmap brings to an organisation. A well-crafted roadmap not only guides a company through its current technology landscape but also steers it towards future growth and innovation. In the following section, we’ll explore the significant advantages of developing and maintaining a technology roadmap for your business.
A technology roadmap is a strategic plan that outlines how technology will be applied to support and enhance your business strategy over a specific period. It serves as a planning tool to communicate a clear IT strategy throughout your organisation. Some crucial components in the development of your roadmap include:
By incorporating these key components into your technology roadmap, your business can ensure that its technology investments are strategic, targeted, and aligned with long-term business goals.
When developing a technology roadmap in collaboration with IT partners, it’s essential to ensure a smooth and effective planning process. Here are some tips for working alongside your IT partners to craft an effective technology roadmap:
By following these tips, businesses can effectively collaborate with IT partners to develop an effective strategy that not only meets their current technology needs but also positions them for future growth and innovation!
Having a well-defined technology roadmap is essential for any business looking to stay competitive and achieve its goals. By aligning your technology initiatives with your business objectives, prioritising projects, and working closely with a trusted IT partner, you can develop a roadmap that supports long-term success. Additionally, it will also optimise your:
Remember to regularly review and update your plan to ensure that you stay on track and adapt to any changes in your industry or business environment. Lastly, effective collaboration with IT partners during the development of this roadmap ensures that technology initiatives remain relevant and adaptable.
These initiatives should meet current needs while also being flexible enough to accommodate future shifts. Ultimately, a technology roadmap serves as an invaluable tool for businesses seeking to fully harness technology’s potential to drive growth, innovation, and long-term success! Contact our friendly team today to discover how we can help you devise and implement a robust roadmap for your business.
With new and evolving cybersecurity threats emerging almost daily, the risk to businesses is greater than ever. A 2023 study by IBM reports that the average cost of a data breach in Australia is now $4.3 million. While this figure is less than the global average of $4.45 million, the escalation of cybersecurity threats shows no sign of slowing anytime soon.
So, the critical question is, how do you keep your organisation safe in such a hostile cyber environment? The best place to start is by educating yourself on the nature of cybersecurity risks and the options available to help mitigate them.
In this post, we discuss the top five cybersecurity threats to be aware of in 2024. These are the most common threats that we see in our work helping clients mitigate these risks and respond to incidents.
Artificial Intelligence (AI) poses a significant threat, not just as a tool for innovation but also as a potential weapon in the hands of cybercriminals.
AI can be exploited by cybercriminals to conduct more sophisticated attacks with increased precision and frequency. These AI-driven attacks can bypass traditional cybersecurity measures, making detection and defence more challenging for organisations.
Developing strategies to counteract malevolent AI tools is important for safeguarding your organisation against complex threats. By remaining proactive and employing security practices, you can diminish the risks and consequences of AI-powered cyber-attacks. Here are helpful strategies to combat these threats:
Organisations can enhance their protection against the increasing threat of malicious AI by staying proactive and utilising AI defence tools.
Phishing is one of the most common forms of attack whereby fake emails are sent purporting to be from sources familiar to the target, such as the Commonwealth Bank, Australia Post or Microsoft. The goal of phishing is to trick individuals into granting access to secure systems by either handing over password details or allowing the installation of malware onto their computer. Once the attacker has gained access to company systems, they may explore and plan their next steps undetected.
Business email compromise is a strategy used by attackers to defraud a target company, employed once they have gained access to secure systems via other means. With access to company systems, they will gather information regarding financial processes, payment systems and client relationships. They will monitor email communications to learn who in the organisation has financial authority and the language and methods that they use to communicate.
Once they have the information that they need, attackers will then seek to deceive employees, clients and business partners into making payments to their bank accounts rather than genuine ones. These fraudulent requests for funds can be difficult to identify and lost funds can be challenging to trace and recover. The potential for direct financial loss through business email compromise is significant.
Cybercriminals will often seek to gain the trust of their targets in order to elicit the information that they need to breach secure systems. Any form of social interaction with the malicious intent of gaining access to secure systems can be considered social engineering. A common approach is to create fictitious personas on social media which are then used to establish fake relationships with potential victims and trick them into allowing access to company systems.
Ransomware is a particular form of malicious software (aka malware) that, once active within a computer system, will encrypt critical data rendering it inaccessible until a ransom is paid. Unfortunately for some business owners, even when a ransom is paid, access to the data is not always restored. Ransomware is responsible for some of the largest and highest profile security incidents in recent times. A ransomware attack can be devastating to any organisation, grinding operations to a halt.
All forms of malware including ransomware can be mitigated with strategies such as:
A supply chain attack is a form of cyber-attack where malicious actors target an organisation indirectly through less secure partners in their supply chain, most commonly software vendors. The attackers aim to compromise a particular software application which, once deployed in the target organisation’s network, allows unauthorised access to company systems. Such attacks can have widespread repercussions, as compromising one link in the supply chain can potentially grant access to multiple interconnected organisations.
Although not strictly a supply chain attack, it’s important to highlight the necessity for supply chain cyber-resilience. An attack on your supply chain can be just as disruptive as an attack through your supply chain. Disruptions to key suppliers can cause significant operational downtime and extend vulnerabilities within your organisation.
Watch our free on-demand webinar now: Managing the Risk of Supply Chain Attack.
Cybersecurity starts with an understanding of the threats that your organisation may face, and the options available to you to mitigate those risks. From there you can prioritise and focus your cybersecurity efforts with confidence.
For help protecting your business, speak with one of our cybersecurity experts today.
Microsoft 365 is the ideal platform to support and empower mission-driven nonprofit organisations, not least of all because Microsoft offers Microsoft 365 plans specifically designed for nonprofits. These plans are designed to provide the same high-quality technology and business tools that for-profit organisations use, but at a discount, making them accessible and affordable for nonprofits of all sizes.
Needless to say, there are requirements that your organisation must meet in order to qualify for access to Microsoft nonprofit resources. In summary, your organisation must meet three eligibility criteria:
There are also guidelines around which employees may use the licenses based on their employee status and role in the organisation. These guidelines draw a distinction between paid employees and volunteers and between Grants (free licenses) and discounted licenses.
You can read more about eligibility on the Microsoft website.
Finding the right Microsoft 365 plan for your nonprofit can appear confusing due to the multiple options available. In practice, it’s quite straightforward, and here we aim to simplify the process and guide you towards making an informed decision that aligns with your specific needs both in terms of functionality and budget.
Price isn’t everything, but as consumers, we often consider price before any other factor. So, as a quick start, let’s look at this handy table below to see how Microsoft 365 for nonprofit plans compare with one another on price, before moving on to consider features and functionality.
License | $AUD ex GST | Notes |
---|---|---|
Microsoft 365 Business Basic (Charity) | 0 | Free up to 300 users |
Microsoft 365 Business Standard (Charity) | $4.50 | |
Microsoft 365 Business Premium (Charity) | $8.20 | Free up to 10 users |
Microsoft 365 E3 (Charity) | $14.20 | |
Microsoft 365 E5 (Charity) | $34.10 | |
Prices are monthly, annual commitment, $AUD ex GST as at January 2024 |
When deciding which Microsoft 365 plan is right for your non-profit, the first decision to consider is whether to choose a Business plan or an Enterprise plan. Thankfully this can be an easy decision for most, given that the Microsoft 365 Business plans support a maximum of 300 users.
Put simply, if you are a non-profit with more than 300 users, have a strong digital focus, require cybersecurity features, and solutions for compliance and governance, then the Microsoft 365 Enterprise Plans such as E3 and E5 will be the best fit.
On the other hand, if you are a non-profit with less than 300 users and looking to utilise the Microsoft 365 suite of business applications and are security conscious, then the Microsoft 365 Business Plans are your best option.
As a general rule of thumb for most nonprofit organisations (under 300 users) we recommend Microsoft 365 Business Premium due to the included features, primarily around cybersecurity & data protection.
Care-Full Services is a growing non-profit, currently with 43 staff, operating out of one office location with multiple staff working from home. Front-line staff are often required to visit clients and frequently work remotely.
Team members need access to Microsoft Office applications including Outlook and Word, both on their laptops and mobile phones, and cloud storage services such as SharePoint to access business documents.
Team communication and collaboration is a high priority for leadership, particularly given so many of the team work remotely, so tools such as Microsoft Teams and Viva are important.
Cybersecurity is also becoming an increasingly urgent concern for the organisation, particularly given the sensitive nature of the information that is stored about clients and benefactors.
Care-Full Services decides to move to the Microsoft 365 Business Premium plan to provide the organisation with the most appropriate features to support the growth of the organisation while meeting immediate cybersecurity and collaboration concerns. They did consider Microsoft 365 Standard and Basic, but decided that the advanced security features, and access to the full suite of Office applications was important.
With Microsoft 365’s scalable pricing, Care-Full Services can scale up and down as the organisation grows or takes on new projects. Flexible plans and service offerings mean they can use the Microsoft 365 products and services that they need now and explore additional features later.
Microsoft does have other plans such as the Microsoft 365 Frontline Worker plan that may be suitable for your non-profit in certain situations, however these plans do have an extremely limited set of features and are best applied only in specific situations. For this reason, we don’t go into detail on these plans here in this post, however, may include them in any detailed recommendations that we offer on a case-by-case basis.
Before you make any decisions on a Microsoft 365 plan, the best thing to do is to start with assessing your organisation, its current and future goals. Grassroots IT has extensive experience working with nonprofit organisations and can assist you with evaluating your readiness for the move to Microsoft 365 and which plan would best suit your organisation to ensure a smooth, easy and rewarding experience.
Price: AUD $8.20 + GST per user/month
Ideal for: Non-profits with less than 300 users that require the latest Microsoft 365 applications as well as cloud services, email hosting, Microsoft collaboration tools plus more advanced cybersecurity defence and device management features.
Features include:
If you’re a non-profit that highly prioritises data security and cybersecurity, then a Microsoft 365 Business Premium Plan is your ideal option. You can get your always up-to-date Microsoft 365 essentials with cloud storage, integrated Microsoft business tools plus a highly advanced Microsoft defence system to give you peace of mind about the security of your data and resources. Have the ability to manage the devices that access your data and create policies to make sure that your business is protected against internal cyberattacks.
Price: AUD $4.50 + GST per user/month
Ideal for: Non-profits with less than 300 users that require up-to-date versions of Office applications as well as cloud services, email hosting, and Microsoft collaboration tools, but do not need advanced cybersecurity protection or centralised device management.
Features include:
The Microsoft 365 Business Standard Plan is perfect for your non-profit if you require the Microsoft Office 365 applications, as well as cloud storage and customised domain for your company email. This plan does not have the advanced security features of the Business Premium plan.
Price: Free for up to 300 users.
Ideal for: Non-profits with less than 300 users that require web-only versions of Office applications as well as cloud services, email hosting, and Microsoft collaboration tools.
Features include:
The Microsoft 365 Business Basic Plan is perfect for your non-profit if you require only web-based access to Office apps and cloud services and have no particular concerns about cybersecurity. In some situations, Microsoft 365 Business Basic can be a good fit for frontline works who only require a bare minimum of access to corporate systems.
Price: AUD $14.20 + GST per user/month
Ideal for: A digital-driven organisation with more than 300 users that requires the essential Office 365 business tools, more storage options plus more powerful functionalities and integration between apps to keep up with the growing needs of the business using the help of Microsoft 365 enterprise technologies.
Highlight Features included:
Having a Microsoft 365 E3 Plan in your non-profit means that your organisation has the right tools to move forward with a more collaborative approach. With fully integrated applications and administration tools in the bag, Microsoft 365 E3 enables you and your organisation to work more efficiently while maintaining the security of your corporate data.
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In today’s digital era, cybersecurity threats are an ever-present and evolving danger. Organisations, regardless of size, are at constant risk of cyberattacks, including ransomware and data breaches. The increasing sophistication of these threats demands an advanced level of vigilance and response, which brings Managed Detection and Response (MDR) into the spotlight.
MDR is a comprehensive cybersecurity service that offers round-the-clock monitoring and response to cyber threats. It’s not just another line of defence; it’s a strategic approach that combines technology, processes, and importantly, human expertise to identify and mitigate cyber risks effectively. Although an oversimplification, it may be helpful to consider MDR as being a combination of SIEM (security monitoring & alerting) + security software (such as endpoint protection agents) + SOC (A team of security experts on standby to respond).
To better understand this, it can help to consider where MDR fits in relation to other alternative approaches to cybersecurity. To illustrate this we will compare MDR to three other common offerings: Unmanaged cybersecurity, Cybersecurity managed by an MSP/TSP and finally a specialist Managed Security Services Provider (MSSP) engagement.
Unmanaged cybersecurity generally involves having one or more basic cybersecurity products deployed, such as endpoint protection agents, but without any oversight or management of those products, or any broader cybersecurity strategy. Cybersecurity products are likely configured with default settings and may or may not be functioning effectively. In the event of a cybersecurity incident, the organisation will likely remain oblivious until it’s far too late and significant damage is done.
By comparison MDR will be more expensive but will also be far more effective in protecting the organisation. MDR will not provide a holistic cybersecurity strategy or oversight for the entire organisation, so security gaps are likely to remain, but for the areas where MDR is deployed, security will be tight, and responses to any potential incidents will be rapid.
Of the scenarios presented here, the most common is where the organisation engages a Managed Services Provider (MSP) to provide not only cybersecurity services, but other IT services such as end-user helpdesk and cloud services. Commonly the MSP will help with cybersecurity strategy and the deployment of various cybersecurity products and controls, as well as the ongoing management of these solutions.
The existence of a broader cybersecurity strategy and oversight means that gaps in protection are less likely, compared to unmanaged cybersecurity, but still not entirely ruled out. The MSP will respond to any cybersecurity incidents detected, however is unlikely to respond as rapidly as an MDR solution would, nor with the same deep level of technical expertise that and MDR brings. The ideal scenario is to engage both an MSP and an MDR solution.
A Managed Security Services Providers (MSSPs) operates on a similar model to an MSP but with a narrow focus on cybersecurity. They will bring a deep level of technical expertise, with a team of dedicated security analysts and engineers. The MSSP’s response to any detected incident will likely be faster and more technically capable than that of an MSP due to the specialised nature of its services.
Engaging with a specialist MSSP can provide a level of security and response that surpasses both MSP and MDR solutions, but this comes at a higher cost. Additionally, MSSPs may not have the same level of understanding or familiarity with an organisation’s unique IT environment compared to an MSP who has been managing their IT services for some time. For organisations requiring this level of cybersecurity response, engaging both an MSP and an MSSP to work closely together will provide the best outcome.
Managed Detection & Response offers several unique advantages that set it apart from other common cybersecurity solutions.
MDR services play an extremely important role in modern business, addressing business and security requirements that many other cybersecurity solutions cannot.
Ransomware attacks and data breaches can have devastating effects on businesses. MDR plays a critical role in not only preventing these attacks but also in minimising the impact if they occur, with 24×7 human lead incident response.
The cybersecurity industry faces a significant talent shortage. MDR services help bridge this gap by providing access to an extensive team of experts, thus alleviating the pressure on in-house resources, or avoiding the rapidly increasing costs of boutique cybersecurity providers.
Many industries face stringent regulatory requirements regarding data protection and cybersecurity, not to mention increasing challenges in qualifying for cyber insurance coverage. MDR services help ensure compliance with regulations, avoiding potential legal and financial penalties, while helping to satisfy insurers’ stringent requirements.
While technology is a critical component of MDR, the human element is what sets MDR services apart from other purely product-based cybersecurity solutions. Skilled cybersecurity professionals bring a level of intuition and experience that cannot be replicated by machines alone.
MDR teams comprise individuals with diverse backgrounds in cybersecurity, offering a blend of skills that range from threat hunting to incident response. This human oversight ensures that the subtleties of cyber threats are not overlooked.
Effective MDR services foster collaboration between the service provider and the client. Regular communication and reporting ensure that clients are aware of their security posture and any actions taken on their behalf.
Looking ahead, the role of MDR in cybersecurity is only set to grow. As cyber threats become more sophisticated, the need for comprehensive, responsive, and expert-driven cybersecurity solutions will become more pronounced.
As new technologies emerge, MDR services will evolve to incorporate these advancements, further enhancing their threat detection and response capabilities.
Managed Detection and Response represents a significant advancement in the field of cybersecurity. It offers a dynamic, expert-driven solution to the complex and ever-changing landscape of cyber threats. For businesses looking to bolster their cybersecurity posture, MDR presents a comprehensive, effective, and adaptable solution, ensuring peace of mind in an increasingly digital world.
Understanding Microsoft 365 pricing is crucial when navigating the various options and selecting the right plan for your business. In this blog post, we’ll help you cut through the confusion, simplify the choices and guide you to make the most informed decision based on your business needs!
Price isn’t everything, but as consumers we often consider price before any other factor. So let’s look at this handy table below to see how the Microsoft 365 for Business plans compare with one another:
Note: This article covers Microsoft 365 commercial pricing. If you are a nonprofit, click here to learn more about Microsoft 365 Nonprofit pricing.
^^Please note these costs are monthly, but based on an annual commitment, and do not include GST.
Now that you have an idea of the costs involved, let’s dive into the features that you get from each plan.
All business and enterprise plans of Microsoft 365 (previously Office 365) come with the Office applications that are vital for any business. However, the Business Plans cater for a maximum of 300 users. If your organisation has more than 300 users, an Enterprise Plan is what you should be looking for.
Here’s a breakdown of the main features included in each plan, starting off with the Microsoft 365 Business Plans:
Price: AUD $32.90 + GST per user/month
Ideal for: Businesses with less than 300 users that require up-to-date versions of Office applications as well as cloud services, email hosting, Microsoft collaboration tools plus more advanced cybersecurity defence and device management features.
Features include:
If you’re a business that highly prioritises data security and cyberbreach prevention then a Microsoft 365 Business Premium Plan has everything you need. You can get your always up-to-date Office 365 essentials with cloud storage, integrated Microsoft business tools plus a highly advanced Microsoft defence system to give you peace of mind about the security of your data and resources. Have the ability to manage the devices that access your data and create policies to make sure that your business is protected against internal cyberattacks.
Price: AUD $18.70 + GST per user/month
Ideal for: Businesses with less than 300 users that require up-to-date versions of Office applications as well as cloud services, email hosting, and Microsoft collaboration tools.
Features include:
The Microsoft 365 Business Standard Plan is perfect for your business if you require all the up-to-date Office 365 applications, as well as cloud storage and customised domain for your company email. This plan does not have the advanced security features of the Premium plan.
If you’re just looking to utilise the core functions of Office 365, which includes web and mobile versions (no desktop versions) of the Office 365 apps with 50gb mailbox allocation and 1 TB cloud storage in OneDrive, an alternative option is the Microsoft 365 Business Basics plan. This is best suited for frontline workers who aren’t sitting at a desk and therefore don’t have need for desktop versions of the Office 365 apps. It includes the productivity apps (Word, Excel, Powerpoint) as well as the collaboration apps (Teams, Sharepoint, OneDrive, Exchange).
Last on the list of the Microsoft 365 Business plans is the Microsoft 365 Apps plan which can provide for your basic Office application needs (desktop, web and mobile versions of Word, Excel, Powerpoint and Outlook) with OneDrive storage access to let you keep your files in the cloud. Basically, it’s a basic apps-only plan. On this plan, there is no shared email (via Exchange) or collaboration features (like Teams or Sharepoint).
Now that the Business Plans are covered, let’s move on to the Microsoft 365 Enterprise Plans. If what you need is a more robust solution for your growing organisation, these Enterprise plans offer a wider spectrum of functionalities and a higher user limit that you won’t find in the Microsoft 365 Business Plans.
Price: Contact Us for Pricing
Ideal for: A digital-driven organisation with more than 300 users that requires the essential Office 365 business tools, more storage options plus more powerful functionalities and integration between apps to keep up with the growing needs of the business using the help of Microsoft 365 enterprise technologies.
Highlight Features included:
Having a Microsoft 365 E3 Plan in your business means that your organisation has the right tools to move forward with a more collaborative approach. With fully integrated applications and administration tools in the bag, Microsoft 365 E3 enables you and your organisation to work more efficiently while maintaining the security of your corporate data.
Put simply, if you’re a business with 300 or less users and looking for solutions to start your move to the cloud and migrate data, utilise the Office 365 suite of business applications and are security conscious, then one of the Microsoft 365 Business Plans is your best option.
If you’re an organisation with more than 300 users, that has a strong digital focus, requires cybersecurity features, as well as solutions for compliance and governance, then the Microsoft 365 Enterprise Plans may prove a more effective solution for you.
Acme Engineering is a growing business, currently with 57 staff, operating out of two office locations. Engineering staff are often required to travel and work from remote locations.
Team members need access to Office application, both on desktop and mobile versions, and cloud storage services.
They are also working towards promoting a more positive collaboration culture and are interested in using the features available in Teams, such as video calls, file sharing and project collaboration.
Some of the staff are bringing their own devices to do their job and cybersecurity is a priority for the business, therefore they require advanced cybersecurity defences and device management options.
Acme Engineering decides to move to Microsoft 365 Business Premium plan which can provide the business with the appropriate features to support the growth of the organisation.
One important thing to mention is that Microsoft plans are both flexible and scalable. With scalable pricing, you can scale up and down as your business grows or you take on projects. Flexible plans and service offerings mean you can use Microsoft 365 products and services that you need now and explore additional features later. You can even mix and match to suit different staff requirements.
Before you make any decisions on a Microsoft 365 plan, the best thing to do is to start with assessing your organisation, its current and future goals. Seek the help of an expert to assist you with evaluating your readiness for the move to Microsoft 365 and which plan would best suit your organisation to ensure a smooth, easy and rewarding transition.
If you’d like more information, get in touch with the Grassroots IT team on 1300 554 138 or contact us online.
Grassroots IT is a managed service provider, specialising in Microsoft solutions. Our extensive IT expertise stems from our experience in collaborating with diverse clients across an array of industries and organisational levels.