Case Studies
MCCGC focused on making meaningful IT improvements and on finding the right- sized solutions for their needs. By committing to strategic IT changes, they transformed their operations and extended their community reach. Here’s what they achieved:
- Upgraded from old in-house systems
- Boosted digital maturity
- Increased staff productivity and improved end-user support
- Reduced support tickets by 75% through proactive problem-solving
“Grassroots IT has a contributing and guiding seat at our table.”
S McFarlane, CEO
Churchill Education’s focus was on reliable IT solutions to support their remote work business model and future business growth. By embracing transformation and automation, they enhanced their IT operations and achieved:
- Improved IT and remote work capabilities
- Successful Cloud adoption
- Strengthened Cybersecurity posture
- Enhanced end-user support
“The team at Grassroots IT are great at adapting systems to work with us, rather than forcing us to fit the systems,”
R Smith, CEO
Northrop’s strategic vision for technology advancement led them to develop an innovative and tailored approached to IT Management for their nationwide operations. Through a commitment to finding practical, purpose-built solutions, they transformed their digital capabilities by implementing:
- Integrated IT support systems
- Custom digital workflows using Microsoft Power Apps & SharePoint
- Successful digital transformation projects
- Forward-looking technology planning
“At Northrop we are a consulting firm ourselves, and we work hard to be a trusted partner,“ That’s what Grassroots IT are for me.”
Justin Davies, COO
As part of a privatisation process, the Port of Darwin migrated from Government systems to the Microsoft Office 365 platform. Their in-depth planning addressed complex identity management challenges while maintaining seamless operations. This digital initiative, helped them achieve:
- Fewer IT Support Issues
- Simplified IT Management via migration to Microsoft 365 environment
- Enhanced team productivity with Microsoft cloud solutions
- Strengthened Cybersecurity measures
- Future-ready technology roadmapping
“Because your eyes don’t get dragged down into the weeds, you can think more strategically.”
-C O’Connor, Head of IT
Westside Corporation’s technology strategy emphasised seamless integration of IT systems with their business operations. Adopting a meticulous approach to implementation planning and staff adoption has created an environment where:
- Fewer reported IT Support issues
- Improved IT Strategy
- Enhanced end-user support
- Optimised system performance
“Grassroots IT are an extension of our team,” George said. “Actually, it’s more like they’re a part of our team.”
-G Blake, IT Manager
Madsen Property’s drive for innovation transformed their IT operations and modernised their leading commercial and industrial real estate agency. Through their focus on digital advancement, they achieved:
- Successful cloud migration from legacy systems
- Transition to a remote work model
- Implementation of Microsoft 365 for improved team collaboration
- Ongoing, seamless & reliable IT operations
“They handle everything to do with our IT, I don’t have to worry about it.”
K Madsen – Principal
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