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Churchill Education chooses Grassroots IT for Managed IT Support

Case Study Details
Client
Churchill Education
Industry
Training & Education
Solution
Managed IT Support, Cybersecurity

About This Case Study

Registered training organisation Churchill Education have relied on Grassroots IT for Managed IT Support and Cybersecurity since 2008. Randall Smith, CEO of Churchill Education, said he appreciates the proactivity shown by the Grassroots IT team. “They fix things that I didn’t even know were broken, so that I don’t have to try and be across every detail,” he said. “I know Grassroots IT will have it sorted ahead of the game.”

“The team at Grassroots IT are great at adapting systems to work with us, rather than forcing us to fit the systems,” he said. “They also conduct regular cybersecurity reviews – in fact, we have one underway at the moment.”

Cybersecurity assessment keeps tabs on the changing environment

Of course, cybersecurity is not a “once and done” proposition. It’s an arms race between IT providers and cyber criminals to stay ahead of the game, continually requiring new tools, techniques and strategies. In March 2022 Grassroots IT are delivering a cybersecurity assessment for Churchill Education to ensure their systems are as secure as needed.

A well planned transition to the cloud

Randall said that Grassroots IT set Churchill Education up with Microsoft Sharepoint, a system that works very well. “We have some specialised software but Grassroots IT has made everything integrate correctly,” Randall said. “We had a hybrid model with some data in the cloud and some in the office but the transition to the cloud went very smoothly.”

“We have remote workers and Grassroots IT have set up their systems so that everything is secure and runs well,” he said.

“We had a server room that cost us money, so we moved into the cloud — including moving historical files so that our business could continue seamlessly. It was a well-planned transition.”

Proactivity and excellent client service

Randall said he appreciates the responsive service he receives. “Everyone wants to feel like the number one client, and Grassroots IT do treat us that way,” he said. “They’ve grown with us but you never feel like you’re stuck in online chat or just a ticket in the system.”
“They have the personal touch and you can always just pick up the phone and talk to someone,” Randall said. “I don’t even buy a laptop without contacting Grassroots IT to get things set up properly.”

“From day one we have had a strong trust in what Grassroots IT are doing, and they’re yet to let me down,” he said.

What Our Clients Say
Grassroots IT has become a great partner for Northrop. Grassroots IT’s pragmatic advice and recommendations ensures we are getting solutions that are right for our business. They are an engaged team that are invested in our business’ success.
Justin Davies
Justin Davies
Chief Operating Officer, Northrop
Grassroots IT have an interest in our business, and they take the time to understand our strategy. They then implement accordingly with the end goal in mind.
George Blake
George Blake
IT & Systems Manager, Westside Corporation
Grassroots IT has exceeded our expectations with their prompt professional service, and their proactive approach to identifying our future needs. Grassroots IT is much more than an external service provider: they have quietly become a vital part of the Churchill team.
Randall Smith
Randall Smith
CEO, Churchill Education
I have worked with many outsourced service providers over my career and without exception the Grassroots IT team are in a different league. They are an asset and a perfect fit into my team. Grassroots IT provide me exceptional value managed services, provisioned by a team of dedicated hardworking staff – staff who I trust and whose effort continues to improve and impress.
Craig O'Connor
Craig O'Connor
IT Manager, Darwin Port
Grassroots IT has been our IT provider since the start-up of AEIOU and has supported us throughout our growth over the past fourteen years. They have always been very responsive to support provision and in providing IT solutions across our many geographic locations. Grassroots IT has been an integral part of our evolution and growth and at the same time have been loyal supporters of the Foundation.
Alan Smith
Alan Smith
Chief Executive Officer, AEIOU Foundation
Grassroots IT has greatly assisted our business with their reliable, efficient and seamless support. Before we engaged Grassroots IT, our IT system and support caused us many headaches and took up so much of our time and focus . Grassroots IT has changed and improved our IT system at Vital Chemical by making it well maintained and managed function so as we can direct our energy back to our business.
Letiscia Xavier
Letiscia Xavier
Director, Vital Chemical
Service was quick and my person made it very easy to accomplish the result as completed. Lovely manners and polite demeaner. Thank you.
Deanna Sligo
Deanna Sligo
I have always found Grassroots IT technicians, especially Ben, Annie and Nick, to be professional, responsive and trustworthy. Most important to me, they possess excellent communication skills and can address my many questions with kindness, patience and wisdom. Can not recommend this company highly enough!
Kim Rooney
Kim Rooney
Our IT side of the business is handled by Grassroots IT. Very professional and friendly. Always pleasant to deal with.
Mithila Wanigathunge
Mithila Wanigathunge
Grassroots IT have been our IT managers for over 9 years. The team are dedicated, friendly, helpful and can speak in non-techie language if need be. I've never been made to feel that I asked a "silly" question (although I'm sure I have) Their service is outstanding, I have no hesitation recommending them.
Christine Rea
Christine Rea
Ben and the team at Grassroots have always delivered what they promised and more importantly explained any issues in non tech language that described the problem and various solutions Their response times have always been good and if something was delayed (usually by other suppliers) they advised us asap..
Ken Madsen
Ken Madsen
This company has always cared - and communicated, and treated me respectfully.
Sheila Levine
Sheila Levine
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