Grassroots IT holds three ISO certifications: ISO 9001 for quality management, ISO 14001 for environmental management, and ISO 27001 for information security management. That’s not a badge collection. It’s the difference between a provider telling you they take security and quality seriously, and a provider that has had an independent auditor check the paperwork, the processes and the evidence, then put their name to it.
We think that difference matters more than most IT providers let on.
Anyone can write “we take your security seriously” on a website. Fewer providers will submit their own internal processes to an external audit, on a recurring basis, with the certification withdrawn if standards slip. We did that on purpose, and not just for one certification. All three.
ISO 9001: quality management
This one is about consistency. It certifies that our processes for delivering IT services, from onboarding a new client through to resolving a support ticket, are documented, followed and improved over time rather than depending on which technician happens to pick up the call. For a business running complex, multi-site operations, that consistency is the whole point of hiring a managed provider in the first place.
ISO 14001: environmental management
This certifies that we manage our own environmental impact deliberately, with a system behind it rather than good intentions. It’s a smaller piece of the puzzle for most clients, but it’s part of the same pattern: we hold ourselves to externally verified standards rather than internal ones we set ourselves.
ISO 27001: information security management
This is the one that should matter most to anyone trusting an IT provider with access to their systems and data. ISO 27001 certification means an independent auditor has examined how we manage information security risk, protect data, and respond to incidents, and confirmed it meets an internationally recognised standard. We ask our clients to take cybersecurity seriously and to work towards frameworks like Essential Eight and SMB1001. It would be a strange position to hold if we hadn’t done the equivalent work ourselves.
Why this is the point, not the marketing
We’ve said before that certifications and frameworks aren’t a box-ticking exercise, they’re the clearest way to prove capability rather than just claim it. Triple ISO certification is us applying that same standard to our own business. If we expect clients to be able to show evidence of their security and compliance posture, tender responses, insurance renewals, board reporting, we should be able to do the same.
“We’re thrilled to have earned these ISO certifications,” says David Mitchell, CEO of Grassroots IT. “They reflect our team’s hard work and our commitment to continuous improvement.”
What it means for you
If you’re the person accountable for technology risk in your organisation, whether that’s a Technology Owner running IT in-house or an owner who carries that risk personally, this is worth asking your current or prospective provider about directly. Not “do you take security seriously” (everyone says yes), but “what have you been independently certified against, and can I see it.” It’s a fair question to ask us too. We can show you.
Grassroots IT has been delivering Cloud, Cybersecurity, and Data & Automation solutions for small and mid-sized organisations since 2005. Triple ISO certification is one part of how we back that up with evidence rather than just experience.
About Grassroots IT
Established in 2005, Grassroots IT delivers and supports Cloud, Cybersecurity, and Data & Automation solutions for small and mid-sized organisations. With a focus on collaborative partnerships and a people-first approach, we work as an extension of your team to deliver reliable, strategic IT solutions that drive business growth.
